Comments on: Performance

By: Three Collaborative Tools for WBT « The Inexperienced ID

Three Collaborative Tools for WBT « The Inexperienced ID — Tue, 15 Feb 2011 21:04:14 +0000

[…] Quinn, C. (2007). Performance. Retrieved on February 19, 2010 from http://blog.learnlets.com/?p=204 […]

By: Jay Cross

Jay Cross — Sat, 29 Sep 2007 15:43:10 +0000

Clark, due to this brilliant post, I’m adding Learnlets to my “Hot Stuff” feed reader. I share your enthusiasm for our rendezvous. I always learn a lot from you. And the MacBook Pro is great!

By: Get Your Learner’s Chatting in Your Next E-learning Course - The Rapid eLearning Blog

Mon, 24 Sep 2007 07:33:19 +0000

[…] In a recent post, Clark Quinn reminded us that “dialogue is the most powerful learning technology on earth.” […]

By: Clark

Clark — Sun, 23 Sep 2007 18:43:39 +0000

Tom, that’s a great idea. I wouldn’t say “instead”, but ‘in addition to’. Help employees both identify their expertise and areas to improve. They should support sharing expertise, but also acquiring new areas.

By: Tom Kuhlmann

Tom Kuhlmann — Sun, 23 Sep 2007 16:49:35 +0000

I have some ideas on this that I learned through my research on communities of practice in a corp environment. I focused on personal expertise. The goal is that instead of focusing on mandated training & development, the employee’s job is to identify his/her area of expertise and then determine how to share it within the organization. The organization’s role is to provide all of the support to do that. I found that this process creates a much more engaging work environment. The employee is more engaged and gives more discretionary effort.

By: Clark

Clark — Sat, 22 Sep 2007 03:44:41 +0000

Harold, I couldn't agree more! I see way too much focus on production values, and not enough focus on initial design. I claim "if you don't get the design right, it doesn't matter how you implement it; if you get the design right, there are lots of ways to implement it". We've got to somehow break the 'course' fixation. I've touted it in mobile design, but it's really comes from a strategic focus. We've got to get those organizations, business units, and groups, to realize that their role is not courses, but performance improvement.

By: Harold Jarche

Harold Jarche — Fri, 21 Sep 2007 16:59:08 +0000

I’m still amazed that performance support does not get the attention it deserves. PS is a more natural fit for the Web than courses online.

I think that people are beginning to see the potential for PS but too many organizations are still focused on content and ISD. From my experience, I would say that almost 80% of the effort in creating online courses goes into development, with minimal analysis & design. On the other hand, good PS requires up to 80% of the effort in analysis/design. This of course makes it very difficult to develop a factory production model for PS, and even more so for certain types of knowledge management support. Building courses is just too easy, so that’s the route many organizations choose.