I’m reminded of an image I used years ago, based on work we did with Barry Raybould (back in the performance support hey day with Gloria Gery). Barry had a slide similar to your graphics that we used to get people to stop viewing learning as a one time event (intervention 1), but rather an ongoing effort. The interventions were a means to scaffold the learning over time, rather than expect people to come out of a class knowing it all. We continued to evolve the slide to demonstrate change management concepts, the need for performance support, as well as push for manager involvement pre- and post- training.

Nice to know there is some formal work being done around the concepts, and that other tools may emerge. I’ll have to examine the Satir site and book more closely.

As an aside, you and I seem to think very much alike. I was planning to dust off my old slide for an upcoming presentation I’m doing. I had also been planning to use the Alice quote when discussing the need for a documented learning strategy (the lack of which is one of top 5 mistakes). (I like using Wonderland as a metaphor – hence the origins of my site. Need to build it out more, though.)

Thanks, again, for the great thoughts and useful references.