Comments on: CERT and performance support https://blog.learnlets.com/2011/05/cert-and-performance-support/ Clark Quinn's learnings about learning Wed, 13 Jul 2011 20:55:55 +0000 hourly 1 By: Ann H. Shea https://blog.learnlets.com/2011/05/cert-and-performance-support/#comment-123676 Wed, 13 Jul 2011 20:55:55 +0000 http://blog.learnlets.com/?p=2113#comment-123676 Now with Twitter and Facebook, fortunately it’s easier to get real time updates in critical times like when disaster strikes. When I did disaster recovery documentation 4 to 5 years ago, we didn’t have social media playing such an integral part of our work lives. The old-fashioned telephone tree has become now almost obsolete. Disaster recovery plans are essential (we lived through Hurricane Andrew where I live, and were hard hit!) but fortunately we can now access information from anywhere via cloud based platforms like Google docs and Dropbox or Box.net and documentation to help in recovery should be posted there in ADVANCE of disaster. Despite occasional hiccups like false reports and rumors on Twitter, social media has done a lot to help allocate aid in times of disaster, like coordinated efforts to help the Red Cross in responding to the Japanese earthquake and Pacific tsunami situation. Social support does a lot to both help people cope and recover emotionally from disaster and also find and share resources that help.

]]> By: @dan_steer https://blog.learnlets.com/2011/05/cert-and-performance-support/#comment-123671 Wed, 13 Jul 2011 18:56:04 +0000 http://blog.learnlets.com/?p=2113#comment-123671 As long as support is not REPLACED by checklists, this sounds great

]]> By: Larry Irons https://blog.learnlets.com/2011/05/cert-and-performance-support/#comment-123397 Sat, 09 Jul 2011 14:50:20 +0000 http://blog.learnlets.com/?p=2113#comment-123397 Hi Clark,

A few years ago I participated as a design consultant on several intensive catastrophe prevention/response simulations in which CERT was an essential component. One of the most severe challenges in many response situation involves which first-response profession assumes the role of Incident Commander and how that role transitions as the situation develops. Sometimes this is clear, many times it isn’t.

Larry

]]> By: Top 50 Posts on Working Smarter for May 2011 https://blog.learnlets.com/2011/05/cert-and-performance-support/#comment-120421 Wed, 01 Jun 2011 05:23:27 +0000 http://blog.learnlets.com/?p=2113#comment-120421 […] CERT and performance support- Clark Quinn, May 31, 2011 […]

]]> By: Bobbi Kamil https://blog.learnlets.com/2011/05/cert-and-performance-support/#comment-120382 Tue, 31 May 2011 16:33:20 +0000 http://blog.learnlets.com/?p=2113#comment-120382 John and I just finished CERT training as well and I felt as you do–it was an extremely well-done course. It allowed those who were a little slower to get the concepts enough time, while those who got the ideas were able, in a sense to become tutors in all the drills.

]]> By: Harold Jarche https://blog.learnlets.com/2011/05/cert-and-performance-support/#comment-120376 Tue, 31 May 2011 15:37:54 +0000 http://blog.learnlets.com/?p=2113#comment-120376 Sounds like the military; there is a checklist and a standard operating procedure for everything.

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