https://blog.learnlets.com/2013/07/performance-support-isnt-or-shouldnt-be-cheap-either/ Clark Quinn's learnings about learning Sun, 18 Aug 2013 23:20:31 +0000 hourly 1 https://blog.learnlets.com/2013/07/performance-support-isnt-or-shouldnt-be-cheap-either/#comment-394010 Sun, 18 Aug 2013 23:20:31 +0000 http://blog.learnlets.com/?p=3410#comment-394010 […] few weeks ago I was reading this excellent post from Clark Quinn, when I noticed that he referenced the book ‘The Checklist Manifesto’ by Atul […]

]]> https://blog.learnlets.com/2013/07/performance-support-isnt-or-shouldnt-be-cheap-either/#comment-374579 Fri, 26 Jul 2013 16:20:02 +0000 http://blog.learnlets.com/?p=3410#comment-374579 Ara, I think Jason has it right, and your retile might be a good way to characterize it. The point is not to think that just jotting information down is sufficient, and that there are necessary (new) skills, and that performance support should also require trial and refinement. However, it could and should be cheaper than course development, but don’t think that a post-it is automatically sufficient. So, yes, ‘shouldn’t be done on the cheap’ is exactly right. Thanks, both!

]]> https://blog.learnlets.com/2013/07/performance-support-isnt-or-shouldnt-be-cheap-either/#comment-374357 Fri, 26 Jul 2013 11:26:14 +0000 http://blog.learnlets.com/?p=3410#comment-374357 t agree with your title. Performance support will take good design and thinking to be effective but that doesnâ€t necessarily make it expensive. It can still be very cost effective compared with alternatives. But you do have to spend enough on it to do a good job. A better wording might be: performance support shouldnâ€t be done on the cheap...]]> Clark, I fear I can’t agree with your title. Performance support will take good design and thinking to be effective but that doesn’t necessarily make it expensive. It can still be very cost effective compared with alternatives. But you do have to spend enough on it to do a good job. A better wording might be: performance support shouldn’t be done on the cheap…

]]> https://blog.learnlets.com/2013/07/performance-support-isnt-or-shouldnt-be-cheap-either/#comment-373284 Wed, 24 Jul 2013 08:57:17 +0000 http://blog.learnlets.com/?p=3410#comment-373284 It’s not that it should be cheap. It’s that placing the focus (and your investments) on performing support is more cost-effective in the bigger picture than spending most of your training/performance budget on formal learning.

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