Comments on: Emphasis and Effort https://blog.learnlets.com/2022/03/emphasis-and-effort/ Clark Quinn's learnings about learning Mon, 28 Mar 2022 18:49:58 +0000 hourly 1 By: David Shoemaker https://blog.learnlets.com/2022/03/emphasis-and-effort/#comment-1222525 Mon, 28 Mar 2022 18:49:58 +0000 https://blog.learnlets.com/?p=8207#comment-1222525 I think the order depends in some part on the scope of the behavior or skill change you’re needing to achieve; and on the degree to which you have buy-in from your audience to that change.

For example, if my audience is auto mechanics needing to figure out how to accomplish a common repair on a car they’ve never worked on before, performance support is likely to be first and may even be sufficient.

If my audience is sales reps who need to master a new selling strategy that they may believe may be less effective than the way they’ve always been doing things, I’m going to begin with formal learning to establish the value proposition of the new methodology, answer the WIIFM, establish a firm foundation, and then move on to performance support and informal learning.

]]>