You know, it’s pretty simple, so I can’t understand why some people can’t seem to get it. For example, it’s probably no secret that I’m fond of my Treo, and try to protect it. I previously wrote about my dissatisfaction with Seidio. Well, I subsequently purchased a Speck Products holster for my skinned Treo. It too finally snapped at the latch (honest, it’s not me; and it’d lasted a good long time). When I called, wanting to purchase a replacement, they offered to send a new one. Since I was going right by (they just happen to be here in the Bay Area), I offered to stop in and pick it up, saving the cost of shipping. I went there and they promptly gave me two new ones, in case one broke again! Now THAT is customer service!
Guess what; I’ll start with them next time I’m looking for a solution. I still give Seidio bad comments on product design and customer service every time I see anyone reviewing one of their holsters, and I used to mention Speck’s alternate solution. Now I’ll also mention their great customer service. You gotta reckon that’d be worth a lot more than it would’ve taken to at least respond to my request. It’s not like this is rocket science! I suppose I ought to offer the opportunity to help Seidio with their customer service processes…they sure seem like they could use it.
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