If you want to achieve meaningful outcomes in the space of the important work, you need to ensure that the process is optimized. This means that you want to streamline formal learning, maximize the utility of resources, and facilitate optimal interaction. This is the realm of learning experience design.
Learning experience design can, and should, operate at several levels. For one, you want individual learning experiences to be optimal. You want a minimalist approach that combines effective cognitive design with engaging emotional design. You want the formal resources to be designed to mesh with the task and provide effective information design. And you want the social learning tools to be organized around the way the team coheres.
Here we are talking deeper instructional design, information mapping, and aligned social media.
At the next level, you want your learning development processes to make it easy to do good learning design: you want your tools and templates to scaffold proper outcomes (and preclude bad design), and you want your oversight to be based upon sound principles.
Here we are on about design processes and teams, as well as tools. We can be talking about content models and delivery architectures as well.
At a higher level, you want your components of learning to complement one another, so courses are designed in synchrony with your resources and networks, and vice versa, and you want your IT infrastructure to be based upon structures that maintain security, reliability, and maintainability with flexibility so as not to preclude new directions.
Here we are talking content frameworks and hosting architectures, semantics, and organizational alignment and culture.
Unfortunately, most organizations in my experience, are using flawed models at the first level, are embryonic at the second, and are oblivious of the top. Yet, the competitive advantage will increasingly come from just such an optimized structure, as working *smarter* will increasingly be the only sustainable edge. So, are you ready to move ahead?