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Update on my workshops

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Just as I did an update on my books, it’s time to also let you know about some workshop opportunities. Together, I think they create a coherent whole. They’re scattered around a bit, so here I lay out how they fit together, how they’re run, what they cover, and how you can find them. They’re not free, but they’re reasonably priced, with reputable organizations. So here’s an update on my workshops.

First, they’re three pieces of the picture. I talk about two things, generally. It comes from my cheeky quip that L&D isn’t doing near what it could and should, and what it is doing, it’s doing badly. So, that first part is about the larger performance ecosystem, and the second part is about learning experience design (LXD). And, that latter part actually pulls apart into two pieces.

I see LXD as the elegant integration of learning science with engagement. Thus, you need to understand learning science (and the associated elements). Then, you also need to understand what makes an engaging experience. So, two workshops address each of these.

The learning science workshop is being run under the auspices of HR.com (brokered through the Allen Academy). It’s under their professional education series, called Effective Learning Strategies. It’s a five week course (with a delayed sixth week). There are readings, a weekly session, and assignments. You can earn a certificate. In it I cover the basics of cognitive science, the learning outcomes, social/cultural/emotional elements, and the implications for design. It’s just what you need to know, and very much aligned with my forthcoming book!

The second part of the story is about the engagement side. While I’ve tried to boil down learning science into the necessary core, there are other resources. This isn’t well covered. And note, I’m not talking about tarted-up drill-and-kill, gamification, ‘click to see more’, etc. Instead, I’m going deep into building, and maintaining: motivation, reducing anxiety, and more. Formally, it’s the Make It Meaningful workshop. This is a four week course, with videos to present the information, then live sessions to practice application, and takeaway assignments from the Learning Development Accelerator. It’s based upon the learnings from my book on designing learning games, Engaging Learning, but I’ve spent months this past summer making it more general, going deeper, validating the newest information, and making it accessible and comprehensible.

The final story is the performance ecosystem workshop. In what may seem a silly approach, it manifests as a course on mobile! However, once you recognize that mobile is about pretty much everything but courses (and can do contextual, which is an important new direction). It makes sense. When I was writing the mobile book, the intent was that it be a stealth approach to shift the L&D mindset away from just courses. Which, of course, was made more clear with my Revolutionize L&D book. So I hope you can see that this course, too, has a solid foundation. It’s about courses, performance support, informal and social learning, contextual opportunities, and strategy, in six weeks of online sessions, with a tiny bit of reading, and interim assignments. It’s by the Allen Academy directly.

Together, I think these three workshops provide the knowledge foundations you need to run a L&D operation. Two talk about what makes courses that are optimally engaging and effective, and one looks at the rest of the picture. Evidence suggests there’s a need. And I’ve worked hard to ensure that they’ve got the right stuff. So that’s an update on my workshops. I welcome your thoughts and feedback.  (And, yes, I’d like to pull them all together in one place, but I haven’t found a platform I like yet; stay tuned!)

 

Thinking Transformation

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This pandemic has led to everyone scrambling to work digitally. And it’s not really a transformation (which shouldn’t be ‘digital first’), but rather just ‘move what we do online’. And that’s understandable. Over time, however, I think we want to shift our mindset. And, I think a previous exercise in thinking transformation is valuable here. I’m talking mobile.

When I originally was talking about mobile, I was doing so from a perspective of augmenting our brains. The 4C’s framework was a way to think about core mobile affordance from a point of view of what mobile offers. Then I moved on to the role the devices play in our (working) life. It’s about not just courses on a phone, but:

  • Augmenting formal learning: extending it
  • Performance support: cognitive augmentation
  • Social: tapping into the power of social and informal learning
  • Contextual: mobile’s unique opportunity

And, I suggest, these are valuable ways to think about using technology in general to support us. On principle, I like to think about how technology supports our thinking (not the other way around ;). To future-proof what I propose is one driver, so tech changes don’t undermine relevance. Further, since mobile is a platform – a strategy not just a tactic – focusing on fundamentals makes sense.

For instance, elearning shouldn’t look like just a classroom online. That can and arguably should be part of it, but there’s more. It’s about extending formal learning, not just delivering it. And aligning with how we really learn, because it really does have to be effective.

Similarly, with folks working from wherever, thinking about the support they need is important. What tools, aids, guides, etc., will help them work more effectively without their prior context? Let’s change workflows to align better with what’s known about how we work.

And making people available in useful ways for communication and collaboration is important. The demands of online meetings are becoming more prevalent and onerous. Zoom fatigue is a thing!  How can we optimize the experience?

Contextual is more uniquely mobile, taking advantage of where and when you are (and other contextual factors), but we probably do need to account for them more astutely. If your kids are in the other room, what does that do to your ability to work? Here, of course, is the greatest difference from mobile, but the mindset is still relevant.

So, for instance, when I ran a mobile course for the Allen Academy, we had a week dedicated to each of these elements (as well as kicking off a mobile mindset and closing on strategy). Given that it was still early in this new world, I didn’t really push the thought of how this is a more general tactic. Of course, I now would.

And, given that I’ll be running the course again, I definitely will! Look, mobile hasn’t gone away, and we’re possibly using mobile tools more now even though we’re not on the road! So mobile’s still relevant, and the mindset behind ‘thinking mobile’ is even more relevant. I’ll be talking with Christopher Allen of Allen Interactions about it tomorrow (12 Aug) at 11AM PT, 2 Eastern (see below). And, if you’re interested in the course, check it out!

A mlearning course?

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As I mentioned in my last post, yes, I’ll be running a course on mobile learning (starts next week! 😱). And I can understand if you’re thinking “a mlearning course?”  So I thought I’d lay out the thinking a bit, and see if I can help you see why I’m doing this.

So, I don’t usually do things just for money. I’ve turned down things I thought were inappropriate in the past. (Which is amongst the reasons I’m not rich! ;) I try to do things that I think are needed.

And that’s part of the reason I’m doing it the way I am: the folks I’m doing it with. Michael Allen’s established a reputation for quality in learning, advocating for good design in print and talks, and living it in his work. We’ve had a good relationship, endorsing each other’s books ;), but working with him on the Serious eLearning Manifesto reinforced that not is he smart and committed, but just a great guy. So doing the course with the Allen Academy ensured that I could trust the integrity of what we’d do.

So isn’t mobile learning already in place? You’d think so, since my book on the topic came out nine years ago, and is already out of print! (And it was a good book and since I based it on the cognitive principles, it’s still relevant. It’s also now available again (at a much improved price).  However, I was recently asked to give a mobile talk by the local chapter. When I opined that mobile is old, the organizer let me know “it may be old for you, but not for everybody!”  So there’s still a need!

And, of course, the content is relevant. I derive the course form cognitive principles, so even if the tech changes (and it has) the foundations are transferrable. Whether you’re talking about tablets, phones, or watches, the implications are apt.

So what will it cover? Here’re the topics of the six weeks:

  1. Introduction. Defining mobile, and some overarching concepts that will guide the rest: the 4Cs, and four major categories of use.
  2. Formal learning. The first of the four categories, and it’s not about courses on a phone. We’ll look at augmenting formal learning.
  3. Performance support. We’re looking at why it’s mobile’s natural niche, and what makes it work.
  4. Social/informal. Here we’re looking at going beyond optimizing performance and moving to continual learning and innovation. And mobile’s role.
  5. Contextual. This is mobile’s real opportunity, not just bringing things to wherever/whenever, but doing things because of when and where we are. And more.
  6. Strategy. This is the wrap up, where we talk about what it takes to make this all work in the organization.

I’ve designed in discussions, and group assignments, so while it’s grounded in the book, it’s both updated and more interactive. I should be careful to mention that it’s not about development, using authoring tools, or more. It’s about thinking different, which mobile requires. The mindset is performance ecosystem, and not surprisingly therefore coupled to the thinking behind the L&D revolution I continue to advocate for.

I’m not dunning for students, since we’ve already got a good number of registrations, but instead I just wanted to expose the thinking behind the choices (showing my work). That is, show you why a mlearning course. Still, I’d welcome seeing you there if you’re interested in getting your mind around some transferrable principles that enable mobile, and more!  Other than that, stay safe and take care.

Graham Roberts #Realities360 Keynote Mindmap

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Graham Roberts kicked off the 2nd day of the Realities 360 conference talking about the Future of Immersive Storytelling. He told about their experiences and lessons building an ongoing suite of experiences. From the first efforts through to the most recent it was insightful. The examples were vibrant inspirations.

Learning Lessons

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Designing mLearning bookSo, I just finished teaching a mobile learning course online for a university. My goal was not to ‘teach’ mobile so much as develop a mobile mindset. You have to think differently than what the phrase ‘mobile learning’ might lead you to think. And, not surprisingly, some things went well, and some thing didn’t. I thought I’d share the learning lessons, both for my own reflection, and for others.

As a fan of Nilson’s Specifications Grading, I created a plan for how the assessment would go. I want lots of practice, less content. And I do believe in checking knowledge up front, then having social learning, and a work product. Thus, each week had a repeated structure of each element. It was competency based, so you either did it or not. No aggregation of points, but instead: you get this grade if you do: this many assignments correct, and write a substantive comment in a discussion board and comment on someone else’s this many times, and complete this level on this many knowledge checks. And I staggered the deadlines through the week, so there’d be reactivation. I’ve recommended this scheme on principle, and think it worked out good in practice, and I’d do it again.

In many ways it ‘teacher proofs’ the class. For one, the students are giving each other feedback in the discussion question. The choice of discussion question and assignment both were designed to elicit the necessary thinking, which makes the marking of the assignment relatively easy. And the knowledge checks set a baseline background. Designing them all as scenario challenges was critical as well.

And I was really glad I mixed things up. In early weeks, I had them look at apps or evaluated ones that they liked. For the social week, I had them collaborate in pairs. In the contextual week, they submitted a video of themselves. They had to submit an information architecture for the design week. And for the development week, they tested it.  Thus, each assignment was tied to mobile.

It was undermined by a couple of things. First, the LMS interfered. I wrote careful feedback for each wrong answer for each question on the knowledge checks. And, it turns out, the students weren’t seeing it!  (And they didn’t let me know ’til the 2nd half of the abbreviated semester!) There’s a flag I wasn’t setting, but it wasn’t the default!  (Which was a point I then emphasized in the design week: start with good defaults!)

And, I missed making the discussions ‘gradeable’ until late because of another flag. That’s at least partly on me. Which meant again they weren’t getting feedback, and that’s not good. And, of course, it wasn’t obvious ’til I remedied it. Also, my grading scheme doesn’t fit into the default grading schema of the LMS anyways, so it wasn’t automatically doable anyways. Next time, I would investigate that and see if I could make it more obvious. And learn about the LMS earlier. (Ok, so I had some LMS anxiety and put it off…)

With 8 weeks, I broke it up like this:

  1. Overview: mobile is not courses on a phone. The Four C’s.
  2. Formal Learning: augmenting learning.
  3. Performance Support: mobile’s natural niche
  4. Social: connecting to people ‘on the go’
  5. Contextual: the unique mobile opportunity
  6. Design: if you get the design right…
  7. Development: practicalities and testing.
  8. Strategy: platform and policy.

And I think this was the right structure. It naturally reactivated prior concepts, and developed the thinking before elaborating.

For the content, I had a small set of readings. Because of a late start, I only found out that I couldn’t use my own mLearning book when the bookstore told me it was out of print (!). That required scrambling and getting approval to use some other writings I’d done. And the late start precluded me from organizing other writings. No worries, minimal was good.  And I wrote a script that covered the material, and filmed myself giving a lecture for each week. Then I also provided the transcript.

The university itself was pretty good. They capped the attendance at 20. This worked really well. (Anything else would’ve been a deal breaker after a disaster many years ago when an institution promised to keep it under 32 and then gave me 64 students.)  And there was good support, at least during the week, and some support was available even over the weekend.

Overall, despite some hiccups and some stress, I think it worked out (particularly under the constraints). Of course, I’ll have to see what the students say. One other thing I’d do that I didn’t do a good job of generally (I did with a few students) was explain the pedagogy. I’ve learned this in the past, and I should’ve done so, but in the rush to wrestle with the systems, it slipped through the cracks.

Those are my learning lessons. I welcome your feedback and lessons!

Y A (Yet Another) Misleading Mobile Marketing Post

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talking on a mobile phoneIs this YAMMMP? I suppose I can’t address every one, but I think picking a few here and there are perhaps instructive. And, maybe, a bit fun. So there was a post on 5 mobile learning strategies. I’m a wee bit opinionated on mobile learning, so I thought I’d have a look. And, of course, it seems to be a random selection. I guess there’s a requirement to regularly put out stuff, but it seems they get someone to make stuff up scattershot, for the sake of marketing. And while the advice isn’t bad, it’s just random bits of advice trying to create the appearance of expertise. Worse, it’s really not specific to mobile, and, therefore,…misleading.

  1. The first recommendation was to do ‘microlearning‘.  The worst part was their definition: short suggest of learning and performance support.  Let’s just throw everything together!  Yes, small chunks of content are good. Because they match how our minds work. But this (differentiated) is not unique to mobile, it’s good advice over all! Of course, with nuances about the formal (e.g. not just putting your course through the shredder and stream out the bits).
  2. The next recommendation was for ‘gamification’. Er, no.  Now to be fair, they do say “gamification for serious learning”, but how do we know whether they mean immersive learning environments, or points, badges, and leaderboards? The former’s good, the latter is, I suggest, not so valuable. But again, this is undifferentiated, so it’s not obviously good advice.
  3. On to the ubiquitous ‘video’!  Yes, video can be valuable, but not generically. It can be overdone, and can intrude in a variety of ways. For instance, the audio might be inappropriate in certain contexts, and hands-free may require a visual focus that can’t be distracted. Moreover, using video appropriately again isn’t unique to mobile.
  4. And another statement that’s not unique to mobile: look to social learning. Yes, of course, social learning’s good. And, with mobile populations equipped with devices and ‘downtime’, it can be valuable.  But it’s valuable regardless of device. When it’s possible, it can add value. The obvious rises again.
  5. And, finally, personalization. Yes, great. So personalize via the small chunks from microlearning. Again, why unique to mobile?  Love the idea, but hate that it’s presented as part of a mobile strategy instead of a learning strategy.

Look, I’m a fan of mobile, obviously. But while mobile’s niche is performance support, what’s unique to mobile is context. Do something because of when and where you are. And this article has entirely missed it. And the other critical element is to think of mobile as a platform. It’s not a device, it’s not an app, it’s a unique delivery channel for many possibilities. Your initial exploration can be either of the microlearning components, but recognize that as soon as you use it, you’ll be expected to do more. And thinking platform is the key strategy here.

I understand that their intention is self-serving, these are things they can do. But pretending these are core strategies is misleading. And that’s the problem I’d like you to learn to detect. Go to the core affordances, and then drill down. I’ve talked about my own five mobile approaches, for instance. Don’t work up from what you can do until you know what that is doing to advance your capabilities as well. That is what’s strategic.

Mobile Malarkey

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I was called out on a tweet pointing to an article on mobile. And, I have to say, I thought it was pretty underwhelming. It was the ‘old school’ view of mlearning, and I think that the post largely missed the point. So I thought it’d be valuable to walk through the claims. What I’m trying to accomplish is share how my thinking works, and perhaps contaminate you with a wee bit of it too ;). We need to get better at cutting through the hype (part of the debunking skills), and that includes microlearning and mobile malarkey as well.

The post makes four claims for why mobile is on the rise:

  • the advancements in mobile technology
  • the desire for small content
  • more engaging content
  • consumption ‘on the go’

So let’s go through these.  However, first I’m going to challenge the assumption!

Mobile is not ‘on the rise’.  That’s so 2012.  Mobile is well past the ‘new’ stage.  Heck, Google was arguing ‘mobile first’ back in 2010!  Even here in the US, it’s mainstream, and it’s been the ‘goto’ mode in other countries for much longer.

Now, the advancements in mobile technology are continuing, and impressive.  Things like sensors for contextual information, networking for social connections, new interaction capabilities like pressure-sensitivity, and higher resolution screens and faster processors mean new capabilities.  What the article is talking about, is cutting edge content. Yes, video can be useful ‘on demand’, and interactivity can be powerful.  In context.  But they’re not picking up on that. This is still the ‘get training wherever you are’ mentality.  Mobile is really not about courses!  But maybe they’ll get better..

Next is the chunks. Ok, so I’ve already weighed in on ‘microlearning’.  Yes, small is better. It does matter whether you’re talking performance support or spaced learning, but small is good. However, this article touts that we prefer smaller chunks (er, yes, and that’s not a good indicator).  And that we benefit from smaller. Yes, but this is still about ‘content consumption’.  Mobile can, and should be more than that.

On to engagement. Here the claim is that these small bits are more engaging, but that we can do interactive things as well. And this is good: mini-scenarios (better written multiple choice), even branching scenarios can lead to better. However, here they’re talking quizzes and infographics. Again, mostly content, and also focused on knowledge, not skills. This isn’t where the emphasis should be. Spaced learning yes, but reactivation – reconceptualization, recontextualization, and reapplication – not content dump and knowledge test.

Finally, it’s about remote workers. Yes, again, contextualization to give the right thing, to the right person, at the right time and place. But no, they’re talking about accessing training where/when/ever. Yes, that’s nice.  But not intrinsically exciting, and definitely not really capitalizing on mobile’s promise.

Look, the real mobile opportunity is about performance support and contextualized learning. Spaced learning is good (though not unique to mobile).  But to argue mobile’s on the rise, and it’s about content, is to misconstrue the state of the industry and the opportunity. This is obviously a sales pitch for their mobile content delivery, but get clear about what you want from mobile. It’s a platform, so once you start people will expect more. It’s best if you need to think strategically about all that you can do and ensure you’ve seen the full picture before you settle on any one solution.

Diagramming Microlearning

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I’ll be giving an upcoming webinar where I make my case for defining microlearning.  And, as part of my usual wrestling with clarity, I created a diagram. I thought I’d share it with you.

Microlearning

What, you want me to walk you through it? :)

Microlearning is a portmanteau (technical term: mashup) of micro and learning. Thus, it implies small bits of learning.  Here I’m mapping it out in several ways.  I’ve previously argued that there are three main ways, but let’s map the first two out. It’s either

  • a series of objects contributing to a learning experience
  • a one-off object that creates learning

And there are problems with both. Too often, folks talk about breaking an existing course down into small chunks, and I suggest that won’t work without some significant (!) effort.  Just breaking it up means something seen earlier can be forgotten, so you need to worry about knowledge atrophy and plan reactivation. And that’s just spaced learning!

And I think it’s unlikely that you can have a single object lead to any meaningful learning. However, such an object can serve as support to succeed in the moment.  How-to videos, job aids, and the like all can be used to achieve an outcome.  And that’s just performance support!

What I think is the real untapped opportunity that could (and I say should) capture the moniker would be contextualized learning. Layering on a bit of learning because of when and where you are that develops you over time. It’s combining the two, potentially, so you help someone in the moment but add in the bit that also makes it a learning experience.  There’s much more to this, but that’s the core idea.

My main issue here is that people are fast and loose with the term microlearning, and I’d like to make sure people are either talking about spaced learning or performance support (both good). And not talking about just breaking up a course into chunks that are nice to consume but not engineered to lead to retention and transfer (not so good).  Of course, better yet if we converge on contextualized learning!

Possible versus practical

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Last week, I gave a presentation to the local chapter of ATD. And I was surprised that their request was for mobile learning. Now that is something I can speak to, but given that my book on the topic came out seven years ago now, it seemed like a dated topic. And I was wrong.  And the difference is between what’s possible and what’s practical.

Ok, so I am somewhat out ahead of the curve.  My games book came out in 2005, but the market wasn’t quite ready.  I similarly think my L&D revolution book, in 2014, was ahead of the market (the topic is finally getting more traction, close to four years later), though closer. But I thought the mlearning book was timely (not least because my publisher asked for it more than it was my initiative ;).

However, the audience was eager.  And it was relatively large for the group.  And it took a comment from the organizer to raise my awareness.  He said (and I paraphrase): “you think that it’s old, but it’s not old for everyone”. And that was indeed a wakeup call.  Because while mobile to me is very practical, for many it’s still possible.

I do tend to move on once I reckon I’ve figured something out. I’m interested when it’s still something to be understood or solved. Once I have my mind around it, my restless brain is on to something new.  That’s why I have this blog, for instance, to wrestle with new thoughts. If they get organized enough, it becomes a presentation or even a book.  (Though sometimes I do ones that are requested, e.g. my forthcoming one on myths, and I’m supposed to be reviewing the second round of proofs!)

But the interesting thing to me is to look beyond my own bubble (and what my colleagues are talking about).  We’re looking at what’s possible but not yet done, or what’s on the horizon. Yet I need to remember to continue to tout what’s now on the menu, and recognize not everyone’s yet started moving.  The things that I think are already practical to implement are still on the ‘possible’ list for others.

If you’re reading this blog, you’re probably with me, but feel free to let others know that the things in my past I’m still happy to help with!  In any way: consulting or workshops or even speaking.  For instance, I’ll be talking engagement for the Guild at Learning Solutions, and in a webinar for AECT’s Learner Engagement group.  Just as I talk new things, like myths.  What goes around comes around, I guess, and what’s been possible is now practical.  Ask me how!