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An ATD TK2020 retrospective #ATDTK

11 February 2020 by Clark Leave a Comment

This past week, I spent two days at ATD’s Techknowledge conference. I gave a talk on ‘transforming learning’, and another (largely) on myths. And I participated in a couple other things, including helping out a colleague for  her session. But I want to reflect on the rest of the event. So here’s an ATD TK2020 retrospective.

First, I should note, I did  not mindmap the keynotes (in case you missed them). I used to do it all the time. However, the app that I used to do it has a new edition out, and it’s pricey.  And, I don’t have enough other use for it. I can sketch out ideas in my note-taking app. So…guess that’s gone by the wayside. We’ll see if I find out an alternative.

I  did try to take notes. And, because I’d read recently that drawing was a better note-taking technique (don’t recall the exact link, but this suggests the benefit), I  tried to draw. Old habits…I mostly wrote. And they weren’t worth publishing.

The conference itself was interesting because they were experimenting. For instance, there was no expo. Vendors had suites, and several tried to get me to meet with them. But didn’t have a viable business case for me to care (I’m not a candidate for your LMS, for instance ;). And they were set up to have several simultaneous speakers at the same time. Even on the same stage!

What I’m talking about here is that there was this little audio device you hung around your neck. It had 6 channels, and a plug for earphones (also provided). So, right after the opening keynote, there was the first of what they called ‘supersessions’. Here, three people were up on different parts of the same stage, and gave three different talks. You set the channel to the one you wanted to hear (or the two you wanted to switch between ;). And, it worked. Largely. One of the presenters for one of the sessions kept running around and interacting (interrupting) the others.

And there were six stages in one room, and you could jump between them, or sit and listen to one. Without, note, being distracted by the others. On the other hand, it was hard to have audience interaction. They couldn’t hear one another, and for instance the one I did I really could’ve benefited from a flip chart (which I asked for but didn’t get).  Still, it largely worked.

There were some more traditional talks in another room (I did one of those, too). And they were, well, familiar. Not that that’s a bad thing.

One other thing that was interesting was a ‘hackathon’. Here, a worthwhile not-for-profit posed a challenge and volunteers were divided up into teams to address it. Unfortunately, it seemed to be more focused on visual design. I tend to think that infusing learning science is more likely to be a problem in their elearning.  (So, of course, I made that my own challenge.) Still, it helped the org, and provided an opportunity to interact.

I ran into my friends and colleagues more, and the discussions were perhaps a little easier to engage in. I liked the more intimate feel. Though I confess to having missed the expo (perhaps because I couldn’t find as much to criticize!). And the food was quite good (the Wed lunch in particular).

I did note that there were still some zombies running around. There was a dialog between two folks who were supposedly talking about the future of work, but played a lot of the ‘millennial’ card. Bad speaker, no Twinkie!

Overall, I laud their willingness to experiment. I know the Guild does a fair bit of it as well, but this was more unusual from a large (and often inflexible) organization. As a fan of ‘learning out loud’, I hope it’s useful to provide an ATD TK2020 retrospective, and if you were there, I welcome your thoughts!

Death to Zombies!

4 February 2020 by Clark Leave a Comment

Last week, I ranted about a myth that seems inextinguishable. And I ran across another one in a place I shouldn’t have. And I keep seeing others, spotting them roaming around loose. Like zombies, they seem to rise from the dead. We need death to zombies. Particularly learning myth zombies!

There are several that seem overly prolific. I’ve already ranted about learning styles, but it’s pernicious. And others keep cropping up. In addition to the ‘images 60K faster than text’, I saw the Millennials and Generations twice this week!  And…the list goes on.

And this is despite a continued effort to debunk these deathwalkers!  There’re mythbusters who continually call out the false claims. There’s the Debunker  Club. Amongst the publications by Jane Bozarth for the research library of the eLearning Guild, there are several myths-related compendiums.

Myths book coverAnd, immodestly, I wrote a whole book about myths!  Trying to point out why it’s appealing, showing why they’re wrong, and providing alternative approaches that are sounder. And I was asked to do it, so there’s a clear need. I’m not asking you to buy it, unless it helps, but you need to be aware of the myths.

What to do? Well, first, please help. If you see a myth, call it out. You don’t  have to do it publicly, you can always talk to the person quietly afterward. But don’t let it slide. (Some of those at the event will read this blog; long story but thanks, Paul. ;)

So, I’m calling you all to be zombie hunters. Please!  Death to zombies, for the sake of our industry, our professionalism, and our learners.

Update:  In fact, after I’d queued up this post for publication, I went to an event where people were sharing. While most were very useful and thoughtful, three of the shares violated what’s known!  One was so-called ‘brain training’, in this case activating right-left brain simultaneously. That also violates the right/left brain myth! Another was on Strengths, which I haven’t addressed, but the one cited was the one that doesn’t have peer reviewed research (ie  not the VIA strengths). Finally, one was on ‘color’ personality, which is based upon Meyers-Briggs, which is flawed both theoretically and psychometrically. Yikes, they’re everywhere!

Update 2: I was pointed to a post on LinkedIn about building a VR demo…on the MBTI!  Ouch. The MBTI is flawed theoretically (it’s based on Jungian archetypes, which he just made up) and psychometrically. It’s pretty horrific to think of VR being used to present information (like attending a PowerPoint presentation in 2nd Life, which happened); to do it on such a flawed concept is doubly scary.

What’s in an image?

30 January 2020 by Clark Leave a Comment

My post earlier this week on the images processed 60K faster prompted some discussion (over on LinkedIn ;). And there appears to be some debate about the topic. I think it revolves around the issue of just  what’s  in an image. So let’s unpack that.

So, the claim is that ‘images’ are processed 60K faster than text. And, of course, trying to find the actual citation has been an exercise in futility. But can we address it on principle? I’ll suggest we can.

Let’s take it apart. What’s in an image?  Is it a photo? A diagram? An infographic? Even a video?  I think we need to nail it down. So let’s talk about the presumed cognitive processing that goes on.

Let’s start with photos. They capture context. If it’s a familiar context, processing likely happens almost immediately. But others? Not so fast. Unless a context has already been established, a picture isn’t going to make much sense. That is, we probably should account for the context processing as part of the story.

As soon as we get to diagrams, the story gets more complex. Ok, Jill Larkin and Herb Simon once opined on  Why a Diagram is worth 10000 words, but it’s about mapping conceptual relationships to spatial relationships. And I’ll still argue you need to process the elements, and the relationships, before you understand it. So it’s not instantaneous.

And, yes, there’s the lovely example in Don Norman’s  Things That Make Us Smart, where he showed how a relationship was more quickly processed than the equivalent text description (he kindly didn’t mention it was from my Ph.D. thesis ;). Yet not all text can be replaced by images.  What would convey Nike’s  Just Do It  slogan more concisely than that text? You’d have to establish the relationship  first. E.g. their ‘swoop’.  As I mentioned, familiar words are processed essentially as images, as whole words, not being processed by individual characters.

The same holds true for infographics, by the way. They’re not ‘grokked’ immediately. They need to be parsed in terms of message, and flow, and information. They’re a mashup of text and info, but that doesn’t make it any faster. Though they  may support retention, but we should use diagrams and images appropriately  with text.

Video’s even more complex. It’s a linear medium, as is text. And it’s powerful, but is it processed more efficiently? Again, I think it depends on what you’re saying. A video can be a narrated slide show. Is that faster than reading the text? I read faster than folks speak.

Which brings me to my take-home conclusion. A simple statement like “images processed 60K faster than text) is misleading.  What image? It all hinges on  what’s  in an image. Be vary wary of such claims. In the previous article, I provided some questions to ask yourself. And I may have to rant again about myths in general!

Images processed 60K faster? No! And more…

28 January 2020 by Clark 4 Comments

Recently, I’ve run into the claim that images are processed 60K times faster than text. And, folks, it’s a myth. More over, it’s exemplary of bad practices in business. And so it’s worth pointing out what the situation is, why it’s happening, and why you should be on guard.

It’s easy to find the myth. Just search on “images processed 60K times faster than text”. You’ll get lots of citations, and a few debunkings. Most of the references are from marketing hype, selling you visual support.

The origin is suspicious. It’s always cited as coming from 3M, Polishing Your Presentation. Which is problematic, because when you go to that paper, you find the quote, but not a legitimate citation. Instead, there’s a vague statement about “findings from behavioral research”  with no citation!  Bad form.

A study done jointly between 3M and the University of Minnesota about presentations also is potentially a source. With only one small catch: it doesn’t mention 60K  at all!  Instead, it  does conclude that “Presentations using visual aids were found to be  43% MORE PERSUASIVE  than unaided presentations.” Which is hardly controversial.

Yet this is another zombie, like learning styles, that won’t die!  It’s been researched by several folks, including Alan Levine and  Jonathan Schwabish. No one seems to be able to identify a real piece of evidence. And it just doesn’t make sense!

In use, words are practiced enough to be recognized as a whole, serving as icons; they’re not repeatedly processed from letters into words. Second, images need parsing, too, and contextualization between the image and the current semantics.

Sure, we have many more neurons devoted to image processing than auditory, but that’s not only due to a sensory primacy (e.g. distance capability), but also the richness of the visual field. And more doesn’t equal ‘faster’. Yes, we’re processing in parallel, but nerve firing rates change based upon activation, not modality.

And this means that we have to have our ‘hype’ shields up. We need to evaluate any claims by several methods. Who else is saying this? Not pointing to the same (bad) data, but what convergent evidence is there? And what vested interest do the promoters have? And, importantly, does it make causal sense? Is there a plausible scenario when you dig beneath the surface features?

And, if you don’t want to read research published in the original academese, find those who you can trust. Those who’ve demonstrated a consistent ability to cut through the hype  and the research, and bring good interpretations and debunk the myths. You can see my list of mythbusters here.

So, please, practice professionalism, avoid the hype, and use good principles in design and practice.

 

My Spring 2020 schedule and things I do

21 January 2020 by Clark Leave a Comment

My travels are a little more restrained this first half of the year, but then again, things change!  And, it occurs to me to talk just a little bit about the things I do that aren’t speaking, writing, and consulting. So here’s my spring 2020 schedule and a bit more.

First, I’ll be speaking at ATD’s Techknowledge conference. I’m doing several things, including:

  • a talk on ‘transforming learning’ (a recurrent theme of late ;)
  • a talk on professionalism in practice (e.g. resisting myths)
  • potentially assisting another session
  • signing books

They’re doing things differently, and I laud their experimenting!

I’ll also be the opening keynote at the ATD New England annual conference  on March 27. I’ll be talking the L&D Revolution.

There’s one more event coming June 15-16, in Belgium. I’ll be speaking at Mathias Vermeulen’s LearnTechDay, and running a workshop. Topics TBD, but I’m hoping it’s an LXD workshop and a Revolution talk. Games and mobile are, of course, also on the table.

That’s it, for now.

I briefly wanted to mention the other things I do, just so you have an idea of the weird influences that affect me.

I’m a CERT Plans Chief for my area of the city. Community Emergency Response Teams assist in dire events (wildfires, earthquakes, tornados, hurricanes, floods, etc) when first-responders (police, fire, EMTs) are overwhelmed. It’s valuable to me to know how to protect my family, friends, and neighborhood.

I’m a board member and treasurer (still asking myself how I agreed to that) for IBSTPI. The International Board for Standards in Training, Performance, & Instruction has been involved in creating competencies for different roles like Instructional Design, Instructor, etc. It’s in the process of a revitalization (stay tuned). I am in it to learn more about competencies.

I’m also on the board of eLearn Mag, an online journal of the Association for Computing Machinery (the society in computer science). The goal is to publish papers at the intersection of research and practice. This involves serving as associate editor for Emerging Technologies, reviewing papers, and soliciting some as well. If you’ve got a documented innovation, let me know and we can talk about getting it published. No PR!

I do serve as an occasionally reviewer for some other conferences and journals (e.g. Instructional Science and Education Technology Research & Development), to keep my knowledge up.

And I’m on the advisory board of a university ID program.

I also am serving on the committee of a Ph.D. student. I see my role as providing some real world balance (along with some academic knowledge).

When possible, I donate blood. My blood type’s O- CMV-, which means I’m the universal donor (and buggered if I  ever need blood). I’ve donated gallons, and somehow it still doesn’t keep me thin!

All of the above is also about giving back. However, it means my philanthropic bandwidth is pretty much full ;).

There you have it, my intended peregrinations on my spring 2020 schedule (if you’re at one, say hi!), and a brief insight into how and why I spend my (few) extra cycles.

Signifying change

14 January 2020 by Clark Leave a Comment

I have a persistent interest in the potential for myth and ritual for learning. In the past I sought a synthesis of what’s known as good practice  (as always ;) in an area I don’t have good resources in. When I looked over 10 years ago, there wasn’t much. That’s no longer the case. There is now quite a bit available about signifying change with ritual.

Myth, here, is not about mistaken beliefs, but instead are stories that tie us to our place in the universe. Every culture has had its origin story, and typically stories that explain the earth, the sky, and more. Ritual is a series of repeated behaviors that signify your belief in those stories. And when you look at prayer, and transition ceremonies, you see how powerful these behaviors are in shaping behavior. Can we leverage this power for learning?

Barbara Myerhoff opined that ritual worked because your body bought into it before your mind did. Thus, the repeated behaviors build a ‘muscle memory’ that supports your purpose. And agreeing to perform the ritual at all is an implicit complicity in the story behind the ritual. Finally, having others also performing or having performed the ritual builds a social commitment.

There’s clear power, but can we do it systematically? The sources at the bottom suggest we can. My synthesis says the answer is yes. There are two important distinctions. One is whether it’s individual or collective. Are we having a single person commit, or having a group commit? In the former, they may be becoming a member of the community, but it’s about changing personal behavior regardless. In the latter, it’s about someone becoming a member of a group of practitioners. (And, to be clear, here I’m talking secular change.)

The other distinction is the scope of the change. Is this a small personal change, or is this a switch to an entire system of belief? Are we helping someone be more productive, or asking them to buy into our organizational culture? If we want to  transform people, signifying the change seems important.

Wwhat makes effective ritual is having a behavior that indicates allegiance to a system of belief. It’s essential that the behavior  signifies the change in some way.  It might be a part of the actions that the new desired change incorporate. So you mimic rolling out dough to cement your understanding of baking. Or it might be an iconic representation of some aspect of the belief, so drinking something specific as preparation.

The actual structure is suggested to be some initiating occurrence, like another instance (new client), or a particular time of day. Then there’s a process to be followed, typically with a preparation, a behavior, and a closing.

As usual, the process includes identifying the necessary elements, prototyping, testing, and iterating. Does it work with the audience, does it feel authentic, is it easy to do, are some of the questions to ask.

The materials I’ve found suggest ritual can be helpful. Two obvious roles are to successfully acknowledge their new status and/or sustain necessary mindsets and practices. When people have transformed, we want to acknowledge the change. And we want to help them continue to maintain and develop the new ability. Signifying change is an important component. We should be intentional about making that happen.

Three pointers:

How to design team rituals to accelerate change

Crafting effective ritual

Introducing Ritual Design (and more from the Ritual Design Lab here)

 

How do you drive yourself?

12 December 2019 by Clark 1 Comment

How do I drive myself? I was asked that in a coaching session. The question is asking how I keep learning. There are multiple answers, which I’ve probably talked about before, but I’ll reflect here. I think it’s important to regularly ask: “how do you drive yourself?”

As it’s the end of the year, my conversant was looking at professional development. It’s the time to ask for next year’s opportunities, and the individual was breaking out of our usual conversation to talk about this topic. And so he asked me what  I  did.

And my first response, which I’ve practiced consciously at least since grad school, is that I accept challenges. That is, I take on tasks that stretch me. (It might be that ‘sucker’ tattoo on my forehead, but note that my philanthropic bandwidth is pretty stretched. ;). This is professionally  and personally.

That is, I look to find challenges that I think are within my reach, but not already my grasp. Or, to put it another way, in my Zone of Proximal Development. Accepting assignments or engagements where, with effort, I can succeed,  but it’s not guaranteed.

Which means, of course, that there’s risk as well. Occasionally, I do screw up. Which I  really really hate to do. Which is a driver for me to push out of my comfort zone and succeed. Or, at least, learn the lesson.

There’s more, of course. One thing I did started with my first Palm Pilot (the Palm III, the accompanying case is still my toiletry bag!).  I had to justify to myself the expense, so I made sure that I really used it to success. This was part of the driver of the thinking that showed up in Designing mLearning,  how to complement cognition. IA instead of AI, so to speak.

I also live the mantra “stay curious, my friends”. I’m still all too easily distracted by a new idea, but I don’t think that’s a bad thing. Well, as long as it’s balanced with executing against the challenges.

That’s how I drive myself. So, how do you drive yourself?

Passion and Learning

26 November 2019 by Clark Leave a Comment

My better half recently got a sample of special butter. A gift from a co-worker (an interesting story), and led me to reflect on the link between passion and learning.

M’lady’s co-worker is a fan of good butter. I was able to view a picture of her refrigerator, and the assortment of butters rivals what you might see in a fine grocery!  We did a tasting between the ordinary butter we ordinarily purchase and this special butter. The difference was noticeable. I was reminded of the fine butter they serve when in Europe. Or at really fine restaurant.

This may seem odd, but think about it a bit. What do you care enough about to really understand? At various times I’ve been known to wax poetic about beer, cooking, waves, and more. And, of course, cognition, learning, engagement, and design. I managed to get educated about (American) football and cricket (yes, cricket) from inspired roommates. The list goes on.

And what’s fun is learning from these folks just  why  they find it so interesting. Which is related to the task of finding the intrinsic interest for designing learning. Talk to the experts! They’ve spent hours becoming experts, what motivated them? If you can find that, you’ve got a handle on it.

And I’m sure you’ve learned something from someone who was passionate about it. That’s usually a good indication that they’re also knowledgable, but there are caveats on that.  People can get passionate about myths, too. There  are  reasons to be cautious. In general, however, you’re liable to be lucky.

Passionate people not only make fields comprehensible, they tend to drive fields forward. If you’re here, I’m expecting you’re passionate about performance & development. Maybe even up for a revolution! Let’s connect passion and learning to make it better.

 

Cultural Comment Shift

19 November 2019 by Clark 2 Comments

I’ve been blogging now for over a decade, and one thing has changed. The phenomena is that we’re seeing a cultural comment shift; comments are now coming from shared platforms, not directly on the site. And while I try not to care, I’m finding it interesting to reflect on the implications of that, in a small way.

When I started, people would comment right on the blog. It still happens, but not in the way it used to. It wasn’t unknown for a post to generate many responses right in the post. And I liked that focused dialog.

These days, however, I get more comments on the LinkedIn announcement of the post rather than the post itself. And I don’t think that’s bad, it’s just interesting. The question is why.

I think that more and more, people want one place to go. With the proliferation of places to go: from Facebook and Twitter and LinkedIn to a variety of group tools and Instragram and Pinterest and…the list goes on. People instead are more likely to go where others are.

And that makes it increasingly easy to just view and comment in a place where I already am. And since that’s possible, it works. I wish I could automatically post directly to LinkedIn, but apparently that’s not of interest (APIs are a clear indicator of intent).

I think the lesson is, as I was opining about elsewhere, is to go where people are. Don’t try to set up your own community if you can get people to participate where they already are. Of course, that also implies having good places to go. We’re seeing certain platforms emerge as the ‘go to’ place, and that’s OK, as long as they work. The cultural comment shift is merely an indicator of a bigger cultural shift, and as long as we can ride it, we’re good.

Play to Learn

17 October 2019 by Clark Leave a Comment

Tic Tac Toe gameThinking more about Friston’s Free Energy Principle and the implications for learning design prompted me to think about play. What drives us to learn, and then how  do we learn?  And play is the first answer, but does it extend? Can we play to learn beyond the natural?

The premise behind the Free Energy principle is that organisms (at every level) learn to minimize the distance between our predictions and what actually occurs. And that’s useful, because we use our predictions to make decisions. And it’s useful if our decisions get better and better over time. To do that, we build models of the world.

Now, it’d be possible for us to just sit in a warm dark room, so our predictions are right, but we have drives and needs. Food, shelter, sex, are drives that can at least occasionally require effort. The postulate is that we’ll be driven to learn when the consequences of not learning are higher than the effort of learning.

At this level, animals play to learn things like how to hunt and interact. Parents can help as well.  At a higher level than survival, however, can play still work? Can we learn things like finance, mathematics, and other human-made conceptions this way? It’d be nice to make a safe place to ‘play’, to experiment.

Raph Koster, in his  A Theory Of Fun,  tells us that computer games are fun just because they require learning. You need to explore, and learn new tricks to beat the next level.  And computer games can be about surviving in made-up worlds.

The point I’m getting to is that the best learning should be play; low stakes exploration, tapping into the elements of engagement to make the experience compelling. You want a story about what your goal is, and a setting that makes that goal reasonable, and more.

To put it another way, learning  should be play. Not trivial, but ‘hard fun’.  If we’re not making it safe, and providing guided discovery to internalize the relationships they need, to build the models that will make better decisions, we’re not making learning as naturally aligned as it can be. So please, let your people play to learn. Design learning experiences, not just ‘instruction’.

 

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