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Clark Quinn’s Learnings about Learning

Why L&D Should Lead

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So, I’ve seen a bright future for L&D. It’s possible, and desirable.  But is it defensible?  I want to suggest that it is.  L&D  should be the business unit with the best understanding of our brains (except, perhaps, in a neurology company, e.g. medical, or a cognitive company, e.g. AI).  And I’ve argued that’s a key role. So, if we grasp that nettle and lead the change, we could and should be leading the way to a brighter new future for organizational success.

Look, cognitive science is somewhat complex. In fact, the human brain is arguably the most complex thing in the known universe!  However, we have a good understanding of cognition for the purposes of guiding learning and performance in the workplace. Or, as I like to say, understanding how we think, work, and learn.  Moreover, we really can’t (and shouldn’t) be doing our jobs unless we have that knowledge. (I have a workshop that can help. ;)

Now, it’s also becoming a cliche that the organizations that learn fastest will be the ones that thrive (not just survive, or not!). We must learn, individually and together. And knowing how to have people work and play well together, representing, reflecting, collaborating, and more  should be L&D’s role. We should be the ones who know the most and best about how to do those things in consonance with how our cognitive architecture works.

And, to be clear, there are lots of practices in organizations that are contrary to the best learning. Fear, lack of time for reflection, micro-management, old-school brainstorming, the list goes on. Without knowledge, we may firmly be convinced we’re doing it right, and instead undermining the best outcomes!  (One way to tell if it’s safe to share in your org: put in a social network. If no one participates…)  On the flip side, there are lots of practices that science tells us work. Details around formal learning, creating spaces for informal learning, practices for short-term and long-term innovation, etc.

We have an uphill battle gaining the credibility we need, but I say start now, and start small. Instill the practices within L&D, take ownership of the necessary skills and knowledge, make it work, document it, and then use that success as a stepping stone to spread the word.

Then, if we  are doing that facilitation of learning, you should be able to see that we are enabling the most important work in the organization!  We can be the key to org success, going forward. L&D should lead the change. That’s the vision I see, at least.  Does this sound good and make sense to you?

 

Microlearning Malarkey

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Someone pointed me to a microlearning post, wondering if I agreed with their somewhat skeptical take on the article. And I did agree with the skepticism.  Further, it referenced another site with worse implications. And I think it’s instructive to take these apart.  They are emblematic of the type of thing we see too often, and it’s worth digging in. We need to stop this sort of malarkey. (And I don’t mean microlearning as a whole, that’s another issue; it’s articles like this one that I’m complaining about.)

The article starts out defining microlearning as small bite-sized chunks. Specifically: “learning that has been designed from the bottom up to be consumed in shorter modules.” Well, yes, that’s one of the definitions.  To be clear, that’s the ‘spaced learning’ definition of microlearning. Why not just call it ‘spaced learning’?  

It goes on to say “each chunk lasts no more than five-then minutes.” (I think they mean 10). Why? Because attention. Um, er, no.  I like JD Dillon‘s explanation:  it needs to be as long as it needs to be, and no longer.

That attention explanation?  It went right to the ‘span of a goldfish’. Sorry, that’s debunked (for instance, here ;).  That data wasn’t from Microsoft, it came from a secondary service who got it from a study on web pages. Which could be due to faster pages, greater experience, other explanations. But not a change in our attention (evolution doesn’t happen that fast and attention is too complex for such a simple assessment).  In short, the original study has been misinterpreted. So, no, this isn’t a good basis for anything having to do with learning. (And I challenge you to find a study determining the actual attention span of a goldfish.)

But wait, there’s more!  There’s an example using the ‘youtube’ explanation of microlearning. OK, but that’s the ‘performance support’ definition of microlearning, not the ‘spaced learning’ one. They’re two different things!  Again, we should be clear about which one we’re talking about, and then be clear about the constraints that make it valid. Here? Not happening.  

The article goes on to cite a bunch of facts from the Journal of Applied Psychology. That’s a legitimate source. But they’re not pulling all the stats from that, they’re citing a secondary site (see above) and it’s full of, er, malarkey.  Let’s see…

That secondary site is pulling together statistics in ways that are  thoroughly dubious. It starts citing the journal for one piece of data, that’s a reasonable effect (17% improvement for chunking). But then it goes awry.  For one, it claims playing to learner preferences is a good idea, but the evidence is that learners don’t have good insight into their own learning. There’s a claim of 50% engagement improvement, but that’s a mismanipulation of the data where 50% of people would like smaller courses. That doesn’t mean you’ll get 50% improvement. They also make a different claim about appropriate length than the one above – 3-7 minutes – but their argument is unsound too. It sounds quantitative, but it’s misleading. They throw in the millennial myth, too, just for good measure.

Back to the original article, it cites a figure not on the secondary site, but listed in the same bullet list: “One minute of video content was found to be equal to about 1.8 million written words”.  WHAT?  That’s just ridiculous.  1.8 MILLION?!?!?  Found by who?  Of course, there’s no reference. And the mistakes go on. The other two bullet points aren’t from that secondary site either, and also don’t have cites.  The reference, however could mislead you to believe that the rest of the statistics were also from the journal!

Overall, I’m grateful to the correspondent who pointed me to the article. It’s hype like both of these that mislead our field, undermine our credibility, and waste our resources. And it makes it hard for those trying to sell legitimate services within the boundaries of science.  It’s important to call this sort of manipulation out.  Let’s stop the malarkey, and get smart about what we’re doing and why.  

Top 10 Learning Tools 2018

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Every year of late, Jane Hart has polled about people’s top 10 learning tools. From this, she creates a list of the top 100 learning tools. It’s a fun and valuable exercise, so as usual I’ll weigh in with mine (in no particular order).  Looking at last year’s post, I see I’ve switched from Google to DuckDuckGo (privacy issues), and from Skype to Zoom (functionality).  And I mention email over Slack, the former of which I may not always mention but use, versus Slack which has kind of slowed down for me.

  1. DuckDuckGo: a search engine is my first recourse when I have questions. And not liking the tracking, I’ve switched and made DDG my default.
  2. Twitter: drinking from the fire hose that is twitter is one way I see what other people are talking about.  And share what I discover.
  3. Mail: I still use email (yeah, I know).  I talk to people that way, and respond to requests, but also get questions answered and pointers to things.  (I’m bad about using the phone, mea culpa.)
  4. GoodReader: I use GoodReader on my iPad to read longish PDFs, white papers, and things. Also to read and mark up the journal or conference submissions I review. Or for requests for colleagues.
  5. MS Word: writing is one of the first ways I make sense of the world. Articles, columns, books.  And they all get written in Word. I wouldn’t mind disentangling myself, but it’s pretty much a lingua franca  and has industrial-strength outlining, which I rely on for longer writing.
  6. WordPress (e.g. this blog): is the other way I write and make sense of the world. It gets autoposted to LinkedIn and Facebook (at least, notifications), so comments there or here are a way for me to learn.
  7. Keynote is the presentation tool I use, and I create the stories I present at conferences in Keynote.
  8. OmniOutliner: another tool I use to be organized is OmniOutliner. Outlines are great ways for me to think in, or even just related columns. I can’t see how to do the outline function as well in something like a spreadsheet, or I would, because the columns in OO are, well, very expensive to upgrade.
  9. Omnigraffle: another way I make sense is to diagram. And…while I’m a bit grumbly at their support right now, OmniGraffle is still my ‘go to’ tool for this. I don’t need all the power, and it’s expensive, but I haven’t found a replacement yet that works as intuitively.
  10.  Zoom: I’ve pretty much switched to Zoom over Skype, so talking to my ITA colleagues,  or having video chats with folks is most often through Zoom these days.

Please do share your list, too!

Services

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From time to time, it’s worth a reminder that Quinnovation (the firm behind the blog) is available to help you.  Here are the services you can look to from me, in case you want to accelerate your success.

And a wee bit of self-promotion: if expertise comes from years of practice, how about 3+ decades of investigating the breadth and depth of learning & performance, and exploration of technology support?  Why not get assistance from where the thinking originates, not the several-steps away diluted version?

Consulting:

Learning Design: are your design processes yielding the outcomes they should and need to? I have worked with many organizations to generate or tighten learning design processes to reflect learning science (not myths). I recognize that most organizations can’t completely revamp their approaches, so I look to the small changes with the biggest impact. A white paper talks about this.

Performance Ecosystem Strategy: are you leading your organization forward in learning (read: innovation) or are you still taking orders for courses?  Based on the book, I’ve helped a number of organizations understand the full spectrum of possibilities, evaluate their situation, and prioritize short-, medium-, and long-term steps.  Another white paper talks about this.

Games & Mobile: I’ve helped a number of organizations get their minds, strategies, and design processes around mobile and/or games, based upon  those  books.

Workshops

Want to get your team up to speed on learning science, strategy, games, mobile, or more?  I have workshops on each that are interactive, engaging, and effective. Preferably, they’re coupled with followup to extend the learning (applying the learning science), and that can be done in a variety of ways.

Presentations

A number of organizations around the world have booked me to speak to their audiences. They have been about the subjects of my books, or the future of learning technology in general. And have indicated they were quite satisfied with the result ;). If you want a credible, engaging presenter around intelligence augmentation, I’m a candidate.

Writing

In addition to books, I write white papers, blog posts, and articles for others. I could do the same for you.

Coaching

If you’re a learning leader that would like assistance over time addressing your organization’s needs, it would certainly be worth a conversation. I haven’t done this formally, but it seems like a natural extension.

And, of course, there are combinations of these services as well. You can find out more at the official Quinnovation site. Next week we return you to your regularly scheduled blog at this same channel.

Nuances Matter

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I’ve argued before that the differences between well-designed and well-produced learning, and just well-produced learning, are subtle. And, in general, nuances matter. So, in my recent book, the section on misconceptions spent a lot of time unpacking some terms. The goal there was ensuring that the nuances were understood. And a recent event triggered even more reflection on this.

Learnnovators, a company I’ve done a couple of things with (the Deeper eLearning series, and the Workplace of the Future project), interviewed me once quite a while ago. I was impressed then with the depth of their background research and thoughtful questions. And they recently asked to interview me on the book. Of course, I agreed. And again they impressed me with the depths of their questions, and I realized in this case there was something specific going on.

In their questions, they were unpacking what common concerns would be about some of the topics.  The questions dug in to ways in which people might think that the recommendations are contrary to personal experience, and more.  There were very specifically looking for ways in which folks might think to reject the findings.  And that’s important. I believe I had addressed most of them in the book, but it was worth revisiting them.

And that’s the thing that I think is important about this for our practice. We can’t just do the surface treatment. If we just say: “ok we need some content, and then let’s write a knowledge test on it”, we’ve let down our stakeholders.  If we don’t know the cognitive properties of the media we use, don’t sweat the details about feedback on assessment, don’t align the practice to the needed performance, etc., we’re not doing our job!

And I don’t mean you have to get a Ph.D. in learning science, but you really do need to know what you’re doing. Or, at least, have good checklists and quick reference guides to ensure you’re on track. Ideally, you review your processes and tools for alignment to what’s known. And the tools themselves could have support. (Ok, to a limit, I’ve seen this done to the extent of handcuffs on design.)

Nuances matter,  if you care about the outcomes (and if you don’t, why bother? ;).  I’ve been working on both a checklist and on very specific changes that apply to various places in design processes that represent the major ways folks go wrong. These problems are relatively small, and easy to fix, and are designed to yield big improvements. But unless you know what they are, you’re unlikely to have the impact you intend.

Cognitive and Learning Sciences

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You’ll see a lot of vendors/sessions/webinars touting neuroscience or brain-based. And you really shouldn’t believe it.  Yes, our brains are composed of neurons, and we do care about what we know about brains.  BUT, these aren’t the right terms!  Ironically, we have to be smarter than that.  Why?

Library levelsNo argument that neuroscience is advancing, rapidly. With powerful tools like MRI, we can understand lots more about what the brain does. And as we do, our understanding overall advances. But  for our purposes, neural is the wrong level.

Yes, learning is really about strengthening neural links. However, we don’t address individual neurons. Instead our thinking is really patterns of activation  across neurons. So, we activate patterns. And, typically, if we’re addressing higher-level thinking than motor reactions (think: decisions about actions), we’re activating complex combinations of patterns.

To do so, we’re working at the symbolic level. Images representing concepts, diagrams, and  language. And this is the  cognitive level! It’s the level above neural.  And above that, the social.  And while it’s about the brain, saying it’s based on the brain is a muddy concept. Do you mean neural, or cognitive, or…? Clarity matters.

Cognitive science as a field was defined to be an integrative approach to everything about our thinking: consciousness, language, emotion, and more.  Departments of cognitive science tend to include psychologists, linguists, sociologists, anthropologists, philosophers, and, yes, neuroscientists.  For instruction, and other aspects like performance support and informal learning, however, cognitive (or social) is the right level.

And, to be clear, learning sciences are a subset of the cognitive sciences. So you really should have a working understanding of the basics of learning science if you’re designing courses. And of the bigger picture of cognitive science to do the new L&D.

Conceptual clarity  about  our field, is important  to our field. We need to know what we’re doing, and resist hype that is misleading if not flat-out wrong. It’s nice to think we’re doing cool stuff, but not if we don’t have the basics down. Invest in solid learning and performance design first. Then we can get fancy.

Mental models are the agents of learning

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I was talking with my friend and colleague Harold Jarche about how he’s expanding his valuable Personal Knowledge Mastery to teams and at the organizational level. Walking through his diagram, what is critical, what is being exchanged, are mental models. And I thought this an interesting insight.

I’ve talked before about mental models, and they’re important for learning. What they do is provide a causal basis for understanding what happened, and predicting what  will happen.  And that’s important. From such models, we can therefore evaluate different options, and choose the one that has the best outcome.  They may not help in new areas, but they give us a basis for new and unique combinations of circumstances.

So, individually, we make decisions based upon models. In fact, our brains build models to explain the world. (Important for instruction to provide good ones.)  And so when we experiment and reflect we may try to capture these models. Senge, in The Learning Organization talked about mental models as one of his 5 disciplines.

When we’re brought in on a team as a complementary set of knowledge and skills to solve a problem, we’re coming in with our models. In the ‘coherent organization‘ model, these have been developed through our community of practice, and are brought to bear on challenges we’re addressing. Results are shared back, particularly new insights. Similarly, our communities should be tracking others for models to appropriate and adapt.

Thus, the mental tools we use in this new age of information and innovation are conceptual causal models. We need tools to capture, represent, and share these models. And most importantly, I reckon, we need to understand the nature of these models to facilitate us taking the best advantage of them.

Our models may be exchanged, but they’re not transactional. Like a smile, we can give the away and still have them. But we can, and should, continue to acquire and develop them. Models are our value to our field and organizations.

Quip: learning & instruction

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I spoke at the ATD International Conference last week on myths. I said a number of things (and a number were said about it, too :). However, one comment seems to be getting more traction than others. Moreover, it’s something I say regularly. So I thought I should add it to my collection of Quinn Quips.

The statement is simple:

Learning is action and reflection; instruction is  designed action and  guided  reflection.

What do I mean here? In life, things happen. We make choices, and there are consequences. When we observe them, and reflect, we begin to notice patterns. Some of this  can happen unconsciously, but if we want to improve fastest, reflecting helps. This can involve just thinking, or writing, or diagramming, or other ways of representing the contingencies and emerging models.

However, when we want to guide learning, e.g. instruct, one of the tasks we can undertake is creating a problem, and asking the learner to solve it. If we provide resources, and support the thinking afterwards, we increase the likelihood of learning outcomes.

A critical feature of this statement is that the choices of action that we design, and the choices of resources to support reflection (content  and representation tools), are critical. And, of course, we might need a series of activities (or application opportunities) to support learning.

An interesting option that emerges here is the opportunity for contextual learning. When an individual is engaged in a task relevant for learning, we can take advantage of it. With resources and reflection facilitation, a performance requirement becomes a learning opportunity!

It’s important that we understand the difference, but recognize (and reflect) the core.

Myths in one week…

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Next week, I’ll be presenting on myths at ATD’s International Conference (Tues, 1PM).  Moreover, there’ll be a book signing at 4PM!  I hope to see you there, and, for more reasons than you might first imagine.

For one, ATD’s supposed to be supplying me with special bookmarks.  Always nice to have a book mark specific to the book, I reckon. I haven’t seen them yet, but if they’re leveraging the cool design work of Fran Fernandez they used for the book, they’ll be great.  But wait, there’s more…

Pick of debunker ribbonI’ve also arranged for some special ‘Debunk’ badge ribbons.  These limited edition collectors items (*ahem* :) are available to those who can show me their copy of the book (digital or print).  It’s to proudly wear on your badge showing you’re fighting on the side of learning science.  (As to the pic: the ribbon was not  supposed to be ‘cantelope’. Fortunately, the company is making it right so these ones have gone back. They will be orange, and the print and design will be the same. Fingers crossed they arrive in time!)

There are other ways to find out more.  You can of course buy the book; either through Amazon (Kindle too) or via ATD (PDF too). (Rumor has it that using the code ‘SPRINGBOOKS18’ at ATD will get you 10% off!)

Of course, there’s the ATD webinar for members on May 24th at 11AM PT (2PM ET). There’ll be one for the Debunker Club on June 6th at 10AM PT (1PM ET), details forthcoming.    Other webinars are in the works, so stay tuned.

And there’ll be interviews. Also forthcoming.  Yes, I’m trying to get the word out, but it’s for a good cause: better learning!

So, if you’re going to ICE, please do say hello (and safe travels).  I know San Diego (and love it): undergrad and grad school at UCSD, and brother still lives there, so I visit a lot. My recommendations: fish tacos (Rubios is a safe bet), carnitas (e.g. Old Town Mexican Cafe), and carne asada burritos (but only at a taqueria, not at a restaurant). There are some great local brews; Stone, Pizza Port, and Ballast Point all make a good drop.  Also, margaritas  if you can get them made properly, not with a mixer. Hope to see you there!

It’s here!

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Book and MeSo, as you (should) know, I’ve written a book debunking learning myths. Of course, writing it, and getting your mitts on it are two different things!  I’ve been seeing my colleagues (the ones kind enough to write a blurb for it) showing off their copies, and bemoaning that mine haven’t arrived.  Well, that’s now remedied, it’s here! (Yay!)  And in less than a week will be the official release date!

My publishing team (a great group) let me know that they thought it was a particularly nice design (assuring me that they didn’t say that to  all the authors ;), and I have to say it looks and feels nice.  The cover image and cartoons that accompany every entry are fun, too (thanks, Fran Fernandez)!  It’s nicely small, yet still substantial.  And fortunately they kept the price down.

You can hear more about the rationale behind the work  in a variety of ways:

I’ll be doing a webinar for the Asia Pacific region on Thursday 19 Apr (tomorrow!) 6PM PT (9AM Friday Singapore Time).

I’ll be presenting at ATD’s International Conference in San Diego on Tuesday, May 8th at 1PM.

(There will also be a book signing in the conference book store at 4PM. Come say hi!)

There’s a webinar for ATD on May 24th at 11AM PT (2PM PT).

Another webinar, for the Debunker Club (who contributed) on June 6 at 10AM PT, 1PM ET. Details still to come.

Also, Connie Malamed has threatened to interview me, as have Learnnovators.  Stay tuned.

So, you’ve no excuse not to know about the problem! I’d feel a bit foolish about such publicity, if the cause weren’t so important.  We need to be better at using learning science.  Hope to see you here, there, or around.