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Clark Quinn’s Learnings about Learning

#LearningStyles Awareness Day review

1 March 2012 by Clark 1 Comment

I want to support David Kelly’s Learning Styles Awareness Day, but have written pretty much all I want to say on the matter. In short, yes, learners differ. And, as a conversation with someone reminded me, it helps for learners to look at how they learn, so as to find ways to optimize their chances for success.  Yet:

There’s no psychometrically-valid learning styles assessment out there.

There’s no evidence that adapting learning to learning styles is of use.

So what to do?

Use the best learning you can (at the end of the video).

Then help learners accommodate.

Here’re my previous thoughts, developing towards a proposal for how to  consider learning styles,  in chronological order:

Learning Styles

Learning Styles, Brain-Based Learning, and Daniel Willingham

Rethinking Learning Styles

Situated Learning Styles

My problem with learning styles really is the people flogging them without a) acknowledging the problems, and b) appropriately limiting the inferences.  Sometimes it seems like playing ‘whack-a-mole’…

MOOC reflections

29 February 2012 by Clark 18 Comments

A recent phenomena is the MOOC, Massively Open Online Courses. I see two major manifestations: the type I have participated in briefly (mea culpa) as run by George Siemens, Stephen Downes, and co-conspirators, and the type being run by places like Stanford. Each share running large numbers of students, and laudable goals. Each also has flaws, in my mind, which illustrate some issues about education.

The Stanford model, as I understand it (and I haven’t taken one), features a rigorous curriculum of content and assessments, in technical fields like AI and programming. The goal is to ensure a high quality learning experience to anyone with sufficient technical ability and access to the Internet. Currently, the experience does support a discussion board, but otherwise the experience is, effectively, solo.

The connectivist MOOCs, on the other hand, are highly social. The learning comes from content presented by a lecturer, and then dialog via social media, where the contributions of the participants are shared. Assessment comes from participation and reflection, without explicit contextualized practice.

The downside of the latter is just that, with little direction, the courses really require effective self-learners. These courses assume that through the process, learners will develop learning skills, and the philosophical underpinning is that learning is about making the connections oneself.  As was pointed out by Lisa Chamberlin and Tracy Parish in an article, this can be problematic. As of yet, I don’t think that effective self-learning skills is a safe assumption (and we do need to remedy).

The problem with the former is that learners are largely dependent on the instructors, and will end up with that understanding, that learners aren’t seeing how other learners conceptualize the information and consequently developing a richer understanding.   You have to have really high quality materials, and highly targeted assessments.  The success will live and die on the quality of the assessments,  until the social aspect is engaged.

I was recently chided that the learning theories I subscribe to are somewhat dated, and guilty as charged; my grounding has taken a small hit by my not being solidly in the academic community of late. On the other hand, I have yet to see a theory that is as usefully integrative of cognitive and social learning theory as Cognitive Apprenticeship (and willing to be wrong), so I will continue to use (my somewhat adulterated version of) it until I am otherwise informed.

From the Cognitive Apprenticeship perspective, learners need motivating and meaningful tasks around which to organize their collective learning. I reckon more social interaction will be wrapped around the Stanford environment, and that either I’ve not experienced the formal version of the connectivist MOOCs, or learners will be expected to take on the responsibility to make it meaningful but will be scaffolded in that (if not already).

The upshot is that these are valuable initiatives from both pragmatic and principled perspectives, deepening our understanding while broadening educational reach. I look forward to seeing further developments.

At the Edge of India

14 February 2012 by Clark 4 Comments

A few months back, courtesy of my colleague Jay Cross, I got into discussions about the EdgeX conference, scheduled for March 12-14 in New Delhi.  Titled the “Disruptive Educational Research Conference”, it certainly has intriguing aspects.

I was asked to talk about games, the topic of my first book.  Owing to unfortunate circumstances (my friend and co-speaker on games had to change plans), it looks like I’ll also be talking about mobile (books two and three) which is exciting despite the circumstances.

However, what’s really exciting is the lineup of other people speaking. I’ve been a fan of George Siemens and Stephen Downes for years, and an eager but less focused follower of Dave Cormier and Alex Couros.  And I’ve only met Stephen once, and am eager to meet the rest.  I don’t really know the other speakers, but their positions and descriptions suggest that this is going to be a great event. Meeting new and interesting people is one of the reasons to go to a conference in the first place!  And, of course, Jay will be there too.

I’ve been to India before, as one of my partners has it’s origins there, and it’s a fascinating place.  Part of the conference is to look at how the latest concepts of learning play out in the Indian context, but given that it’s across K12, higher ed, and corporate, we’ll be talking principles that are across contexts.

Looking at disruptive concepts, with top thinkers, in an intriguing context, makes this an exciting opportunity, I reckon.  I realize it may not make sense for many readers, but I’m hoping some will be intrigued enough to check it out, and there will be a steady stream of related materials. Already there are links from many speakers, and resources about the Indian education context.  If you do go, please say hi!

Meta-mobile

2 February 2012 by Clark 3 Comments

As a followup to my last post, I was thinking how you would use the different modes of mobile (the Four C’s): Content, Compute, Communicate, & Capture, to support the different layers of learning.

4C's by learning modeHere I’ve made a first attempt at trying to matrix the 3 layers of learning (performance, learning, meta-learning) by the 4 C’s of mobile.  It’s indicative, not exhaustive, but it helps me to try to get concrete about what you might do.

As you can see, there’s some overlap, and one questions is are there continuums between the layers. Is performance support categorically different than formal learning, or are their bridges?  Is meta-learning categorically different?  (I’m not sure I care too much, as long as I’m considering all!)

So, in the interest of learning and thinking ‘out loud’, I invite your feedback.

Layers of learning

1 February 2012 by Clark 3 Comments

As I think about slow learning and Sage at the Side, I want to think about a continuum of tech-enablement. I want to include performance support, formal learning, and meta-learning. One way to think about it is layering on support across the learning event.

Layering learning on top of eventsAs I talked about in Making Slow Learning Concrete, the idea is to have little bits of information layered on top of what you’re doing. Thus, the first level might be to have performance support, to optimize the outcome of the event.

However, a second layer, potentially wrapped before and after the event, would be to connect the essence of the performance to a learning framework. Perhaps not all events would have it, but it would connect the event: context and goals, to a learning framework.  It could be a conceptual model, and certainly could be feedback.

A third layer would be a meta-learning layer.  Looking at any resources used (and perhaps a different one this time than the last), some information could be provided that helped the learner understand their own learning.  It could be reflection support, a map of the learner’s actions, even connecting to a learning mentor, whatever would help them look at how they learned with the purposes of improving their own learning.

With this approach, we start de-coupling learning from a particular event, and start wrapping learning around our lives. I’ve used the label ‘slow learning’, but I really believe that this will feel slower, but actually will accelerate learners to competence faster than the ineffective methods we currently are using.  Lots of tuning to make an experience that feels natural and supportive, as opposed to intrusive, and some real system architecture issues, but I think this is doable, and certainly worth exploring.

Sharing Failure

26 January 2012 by Clark 4 Comments

I’ve earlier talked about the importance of failure in learning, and now it’s revealed that Apple’s leadership development program plays that up in a big way.  There are risks in sharing, and rewards. And ways to do it better and worse.

In an article  in Macrumors (obviously, an Apple info site), they detail part of Adam Lashinsky’s new Inside Apple  book that reports on Apple executive development program.  Steve Jobs hired a couple of biz school heavyweights to develop the program, and apparently “Wherever possible the cases shine a light on mishaps…”.  They use examples from other companies, and importantly, Apple’s own missteps.

Companies that can’t learn from mistakes, their own and others’, are doomed to repeat them.  In organizations where it’s not safe to share failures, where anything you say can and will be held against you, the same mistakes will keep getting made.  I’ve worked with firms that have very smart people, but their culture is so aggressive that they can’t admit errors.  As a consequence, the company continues to make them, and gets in it’s own way.  However, you don’t want to celebrate failure, but you do want to tolerate it. What can you do?

I’ve heard a great solution.  Many years ago now, at the event that led to Conner’s & Clawson’s Creating a Learning Culture, one small company shared their approach: they ring a bell not when the mistake is made, but when the lesson’s learned.  They’re celebrating – and, importantly,  sharing – the learning from the event.  This is a beautiful idea, and a powerful opportunity to use social media when the message goes beyond a proximal group.

There’s a lot that goes on behind this, particularly in terms of having a culture where it’s safe to make mistakes   Culture eats strategy for breakfast, as the saying goes..  What is  a problem is making the same mistake, or dumb mistakes.  How do you prevent the latter?  By sharing your thinking, or thinking out loud, as you develop your planned steps.

Now, just getting people sharing isn’t necessarily sufficient.  Just yesterday (as I write), Jane Bozarth pointed me towards an article in the New Yorker (at least the abstract thereof) that argues why brainstorming doesn’t work.  I’ve said many times that the old adage “the room is smarter than the smartest person in the room” needs a caveat:  if you manage the process right.  There are empirical results that guide what works from what doesn’t, such as: having everyone think on their own first; then share; focus initially on divergence before convergence; make a culture where it’s safe, even encouraged, to have a diversity of viewpoints; etc.

No one says getting a collaborating community is easy, but like anything else, there are ways to do it, and do it right.  And here too, you can learn from the mistakes of others…

Performance Architecture

6 January 2012 by Clark 3 Comments

I’ve been using the tag ‘learning experience design strategy’ as a way to think about not taking the same old approaches of events  Ã¼ber ales.  The fact of the matter is that we’ve quite a lot of models and resources to draw upon, and we need to rethink what we’re doing.

The problem is that it goes far beyond just a more enlightened instructional design, which of course we need.  We need to think of content architectures, blends between formal and informal, contextual awareness, cross-platform delivery, and more.  It involves technology systems, design processes, organizational change, and more.  We also need to focus on the bigger picture.

Yet the vision driving this is, to me, truly inspiring: augmenting our performance in the moment and developing us over time in a seamless way, not in an idiosyncratic and unaligned way.  And it is strategic, but I’m wondering if architecture doesn’t better capture the need for systems and processes as well as revised design.

This got triggered by an exercise I’m engaging in, thinking how to convey this.  It’s something along the lines of:

The curriculum’s wrong:

  • it’s not knowledge objectives, it’s skills
  • it’s not current needs, it’s adapting to change
  • it’s not about being smart, it’s about being wise

The pedagogy’s wrong:

  • it’s not a flood, but a drip
  • it’s not knowledge dump, it’s decision-making
  • it’s not expert-mandated, instead it’s learner-engaging
  • it’s not ‘away from work’, it’s in context

The performance model is wrong:

  • it’s not all in the head, it’s distributed across tools and systems.
  • it’s not all facts and skill, it’s motivation and confidence
  • it’s not independent, it’s socially developed
  • it’s not about doing things right, it’s about doing the right thing

The evaluation is wrong:

  • it’s not seat time, it’s business outcomes
  • it’s not efficiency, at least until it’s effective
  • it’s not about normative-reference, it’s about criteria

So what does  this look like in practice?   I think it’s about a support system organized so that it recognizes what you’re trying to do, and provides possible help.  On top of that, it’s about showing where the advice comes from, developing understanding as an additional light layer.  Finally, on top of that, it’s about making performance visible and looking at the performance across the previous level, facilitating learning to learn. And, the underlying values are also made clear.

It doesn’t have to get all that right away.  It can start with just better formal learning design, and a bit of content granularity. It certainly starts with social media involvement.  And adapting the culture in the org to start developing meta-learning.  But you want to have a vision of where you’re going.

And what does it take to get here?  It needs a new design that starts from the performance gap and looks at root causes. The design process then onsiders what sort of experience would both achieve the end goal and the gaps in the performer equation (including both technology aids and knowledge and skill upgrades), and consider how that develops over time recognizing the capabilities of both humans and technology, with a value set that emphasis letting humans do the interesting work.  It’ll also take models of content, users, context, and goals, with a content architecture and a flexible delivery model with rich pictures of what a learning experience might look like and what learning resources could be.  And an implementation process that is agile, iterative, and reflective, with contextualized evaluation.  At least, that sounds right to me.

Now, what sounds right to you: learning experience design strategy, performance system design, performance architecture, <your choice here>?

 

Failing to Learn

28 December 2011 by Clark 13 Comments

My colleague Harold Jarche pointed me to a post by Dave Snowden about deliberative practice, which I found interesting for a facet not part of the key article (which makes worthwhile points).  Among a list of important requirements for meaningful activity that is part of effective learning (i.e. it’s not just 10K hours of practice that makes an expert, but what sort of practice has an effect), Dave cites that “at least half of … experiments should fail”.  Think about that for a minute.

What that’s saying is that at least half of the money you invest in new things could be conceived of as being wasted.  You might be considered a very ineffective manager if 50% of your investments don’t yield returns!  Now, first of all, I’m sure you recognize that failed experiments aren’t a complete waste, as long as you learning something (“when you lose, don’t lose the lesson” as the saying goes).  Still, 50%  might still seem like a high failure rate.  But is low risk really good?

I remember hearing a talk by a Canadian AI researcher (who’s name escapes me after all these years) who had studied the optimal ratio of success to failures in helping a system learn. Now this was particular to the learning algorithm he’d chosen, but his result was roughly that you learned fastest if you failed two-thirds of the time, or around 67% failure.  Now that’d be pretty disheartening, but if you could take emotion out of the equation, e.g. made it safe to fail, would learning faster be a big enough argument to support bigger failure?

It depends on a lot: on how well you discern the lessons from failure, how well you tolerate failure, how much social scrutiny and how tolerant that public viewpoint is, but it’s interesting to contemplate what might be an optimal context for failure, and given that, what would be the fastest way to learn, and capitalize on that learning.  You want your experiments to be designed in the first place to yield maximum information, but if they do, what would a valuable success rate be?

I do believe that they who adapt fastest will be the survivors.  That adaptation may be subconscious, but I think conscious reflection is a valuable component.  Certainly for sharing the learning, so no one else has to make the same mistakes.  So are you learning just as fast as you can?

Reflections 2011

21 December 2011 by Clark 1 Comment

On this, the shortest day of the year here in the northern hemisphere, it seems like a good time to reflect on the past year and look forward to the coming one.  It’s certainly been an interesting year, and a good one personally.  I feel there are lots of reasons to hope for good things to be coming too.  The opportunities are big.

First of all, mobile really has taken off.  I know that many people are still wondering about how to take advantage of mobile, but awareness of the opportunities are growing. I’ve conducted several mobile brainstorming sessions with clients who have started with some apps and are looking to go further. I think more should be thinking about mobile from a strategy perspective as well.  While an initial initiative or two is ok, you have to recognize that mobile is a platform upon which solutions are created, and consequently the approach should go beyond just individual development efforts.  Still, the benefits of supporting workers wherever and whenever they are can make some big impacts on organizational outcomes.

Another area of excitement is social and informal learning. Even firms that have big concerns about security and government scrutiny are finding that they need to address it, and are beginning steps. Hey, if the CIA can deal with it, your organization can.  With the ITA in particular we have been successful in getting some traction in this area, and hope to help more organizations come to grips in the coming year.  The chance to really accelerate innovation and more is hard to ignore.

And I personally am excited about more activity around content: about more quality design, more structure around the content, and more awareness of the need for architectural work around it. I was thrilled to hear more discussion about this in a number of forums, and I think the opportunities to capitalize on finely granulated and articulated content will provide flexibility and personalization going forward.

Finally, it does appear more organizations are getting the message about moving to a strategic position in terms of learning technology.  And, of course, that means getting strategic about learning (big ‘L’ learning), and then aligning with the overall organization strategy. Of course, such an effort will not only result in better outcomes for the organization but also more credibility for the L&D group.

I’m really grateful to all those who’ve had a role in the past year (and in my past, period) in co-developing new understandings, and I look forward to more opportunities in the coming year.

 

 

Authentic Learning

14 December 2011 by Clark 4 Comments

This week, #change11 is being hosted by Jan Herrington (who I had the pleasure of meeting in West Australia many years ago; highly recommended). She’s talking about authentic learning, and has a nice matrix separating task type and setting to help characterize her approach.  It’s an important component of making our learning more effective.  On the way home from my evening yesterday, I wrote up some notes about a learning event I attended, that seem to be perfectly appropriate in this context:

I had the pleasure of viewing some project presentations from Hult Business School, courtesy of Jeff Saperstein. It’s an interesting program; very international, and somewhat non-traditional.

In this situation, the students had been given a project by a major international firm to develop recommendations for their social business. I saw five of the teams present, and it was fascinating.    I found out that they balanced the teams for diversity (students were very clearly from around the world including Europe, Asia, and Latin America), and they got some support in working together as well.

Overall, the presentations were quite well done. Despite some small variation in quality and one very unique approach to the problem, I was impressed with the coherence of the presentations and the solidity of the outcomes.  Some were very clearly uniquely innovative new ideas that would benefit the firm.

The process was good too; the firm had organized a visit to their local (world class) research center, and were available (through a limited process) for  questions. A representative of the firm heard the presentations (through Skype!) and provided live feedback. He was very good, citing all the positives and asking a few questions.

Admittedly they had some lack of experience, but when I think how I would’ve been able to perform at that age, I really recognized the quality of the outcome.

This sort of grounded practice in addressing real questions in a structured manner is a great pedagogy.  The students worked together on projects that were meaningful to them both in being real and being interesting, and received meaningful feedback. You get valuable conceptual processing and meta-skills as well. The faculty told me afterward that many of these students had worked only in their home company prior to this, but after this diverse experience, they were truly globally-ready.

How are you providing meaningful learning experiences?

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