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Clark Quinn’s Learnings about Learning

Planning and panic

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All morning, a crew has been systematically demolishing our kitchen (one learning: it’s hard to concentrate with regular sounds of destruction in close proximity).   This is as planned.   We’ve wanted a new kitchen since we had experience with the one that came with the house.   It was on our ‘todo’ list (heck, it was on my wife’s *can’t wait* list), but hadn’t risen to the top until the old refrigerator died.   The space in the cabinets for the old fridge wouldn’t fit any new model, so we were forced into kitchen renovation.   We got a new fridge standing elsewhere in the kitchen, and started planning the project.   By we, I mean my better half. She took this on with zeal, because she’s really wanted it.

One of the first things was finding a kitchen designer.   Now, when we were looking to buy our first house, we talked to lots of realtors.   They’d *listen*, and then show us something completely unlike what we had set as constraints.   It was aggravating!   When we moved back to the US and were looking for a new home, we were connected with a realtor who did listen, and were extremely grateful.   A match is everything. So she was thrilled when she found a designer who listened, looked, asked questions, and asked her/us to consider tradeoffs.   I’m learning that the match between customer and contractor is as important as the match between contractor and task.   Which applies to me and my business as well.

She did a lot of leg work (thankfully), but involved me in crucial decisions.     We’re both researchers, the type who subscribe to and read Consumer Reports, with complementary strengths in concept and detail.   She got the industrial-strength range she wanted by testing with paper cut-outs of her pans to find the smallest that would accommodate her cooking. I like to cook too, but not as elaborately (I’m a fan of ethnic one-pot meals, e.g. jambalaya), and would’ve been happier with less, but her work convinced me.   (I’m reminded of when Don Norman mocked up his new kitchen in cardboard and practiced workflow before settling on a design.)   I managed to secure a reddish wood stain and a dark green countertop, and a light tile that will complement both.   We spent quite a bit of time playing with dishwashers, range hoods, as well as ranges.

The planning is paying off, but there are always more details.   Last night we worked late (we worked all day, and she worked harder than me) clearing out our stuff from the kitchen, as it was more work than we’d expected.   We also were getting things organized for six weeks of eating microwaved meals on disposable tableware. It’s just too hard to figure out how to do dishes in bathroom sinks, bathtub, and toilet.   At least I got paper and not foam. There’s more, as we’re losing two rooms of the house (not only the kitchen, but another to accommodate appliances/cabinets as they wait for installation), so it’s relocating things (putting up new shelves, for instance), moving computers around, etc.   It doesn’t help that we’re both pack rats (every home needs one thrower-outer) and the house doesn’t have enough storage space.   My office is quite, er, cosy right now!

Still, we weren’t quite prepared for the interruption in our lives. It’s only day one, so this first heavy demolition is promised to pass, but there’ve been some adapation on both parts.   They’ve found out that my wife’s a wee bit protective of the front yard landscaping she’s spent weeks on installing, and shouldn’t leave torn out windows on plants, while I’ve discovered that you can put zippers on plastic sheeting!

It’ll be a learning experience for the whole family (the kids left this morning for school before things really got going), and will require some adaptation and flexibility.   We’re looking forward to cooking our first Thanksgiving (US, happy holidays to my Canadian compatriots!) in our new kitchen (fingers crossed).   However, it’s also fascinating, and hopefully we won’t come up with too many surprises (tho’ some are also expected).   It’s a catalyst for lots of changes (new sofa, entry way lighting will be precipitated as well).   I’ll try not to bore you with any but the important learnings, but it will be occupying a bit of my mindspace for the next six weeks or so.   With planning, flexibility, and teamwork, we expect to get through this.   Fingers crossed!

‘Novel’ learning about reading

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I like to read.   These days, I confess I seldom find time to read a full non-fiction book, but try to find the ‘readers digest’ condensed version on the web.   Time/money.   But I do still read novels, as enjoyment.   However, I’m reading differently than I used to.

As a Father’s Day present, my family took me to a used book store to load up on fun novels. I picked up a couple from recommended series of books, and two of them really were a revelation.   One was written in a very ‘street’ language, and very elliptical, and I had to work hard to understand (it also sort of presumed previous experience with the series). The other was a recent book from a familiar series, but was in the first person present, and also was hard work to read, requiring cognitive ‘leaps’ to make sense.   The revelation was that both books kept me to the end, not that I’d choose to have those experiences again.   It taught me a lot about how far we might be able to stretch our audience to stay engaged.   That is, if we’ve set up a compelling story line, or have other ways of ensuring motivation.

Another lesson comes from another series, where the protagonist’s reflections on society are revelatory to me.   It’s fiction, but the description of what the character sees resonates with what I see my partners doing in successful conversations with clients, and I’m always looking to learn to be better at what I do.

From the game design point of view, these are important reasons to read different genres of books (ok, so I’m lax on reading bodice rippers, I have to have some limits), but my learning here is that reading different author’s styles (and their stylistic explorations) give you two things: an exposure to the breadth of what will work, and some insight into how other people can parse the world.

So, as I tell my workshop attendees: “you have a tough assignment ahead of you, you’ve got to spend more time exploring the breadth and depth of entertainment to add to the repertoire of solutions you can bring”.   And there’s something to be said about a hot tub, a cold beer, and a good book…

Cyberlearning (ahem)

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A high-powered panel assembled by the NSF has reported on The Cyberlearning Opportunity and Challenge.   With people like Christine Borgman (Chair), Ken Koedinger, Marcia Linn, and Roy Pea (to name just the ones I’ve met), you’d expect some pretty clear thinking.   (So where did they get the term ‘cyberlearning’?   Yuck!)

Defining cyberlearning as “the use of networked computing and communications technologies to support learning”, they’re obviously onto the right stuff.   I couldn’t agree more about the potential for these technologies to transform learning.   As I’ve mentioned before, the technology is no longer the barrier, it’s now our imagination and conviction.   And now that we can do anything we want, when we go back and look at most formal learning, we realize it’s based on an outdated model.

Without having read the full report, let alone reporting on it here, I did have some thoughts on their top-level recommendations, that I thought I’d recite:

1. Help build a vibrant cyberlearning field by promoting cross-disciplinary communites of cyberlearning researchers and practitioners

Regardless of label, working at this in an interdisciplinary way is absolutely the way to go.   The conceptual foundations for the categories/silos are crumbling, so too should the barriers.   I realize this is the NSF, but I hope that they’d also reach out to the Dept of Ed, corporations, NFPs, etc.   Maybe even independent consultants?   :)

2. Instill a “platform perspective” – shared interoperable designs of hardware, software, and services – into NSF’s cyberlearning activities

This is insightful.   Using their resources to facilitate, whether through grants or even requirements for projects, interoperability and (the other meaning of) web 2.0 ‘software as a service’ approach could pay off in a big way.   Society has a vested interest in an open playing field.

3. Emphasize the transformative power of information and communications technology for learning, from K to grey

I love the phrase “K to grey”; far better than ‘cradle to grave’, ‘womb to tomb’, or anything else I’ve heard.   And I like the emphasis on going beyond formal and institutional learning.   Make those skills part of the infrastructure!   I presume they mean those terms inclusively, that is it could start before K, (in some small ways only, not bashing kids onto computers, but allowing digital tech to be part of the environment), and continue after you’re grey (or I’m in big trouble!).

And it’s more.   They talk about interaction with visualizations and data, etc, but I want to also talk about bridging formal and informal, moving to an apprenticeship model with greater ways for people to interact around topics, and create communities.   They emphasize teachers, but I want to suggest that, increasingly, we’re all teachers, as well as learners.

4. Adopt programs and policies to promote open educational resources

This, to me, is really a revisitation of the ‘platform’ proposal as well.   Open API’s, open source, and open education.   We all stand to benefit, I reckon.   They’re talking about materials generated with NSF funds, but even materials used as part of NSF projects should err on the side of open materials.

5. Take responsibility for sustaining NSF-sponsored cyberlearning innovations

This last one seems like a ‘given’, but it’s really about saying that the output of NSF projects should have maintenance and extension beyond the project finish.   I like this; for NSF SBIR grants (I reviewed them a couple of times) you’re supposed to have a business plan; even pure research grants could have ‘put into action’ components in the proposal.

There are lots more specific recommendations, good ones, in the report.   It’s a bit biased towards formal education, but still is visionary.   This is a useful time to push initiatives like this, and I hope the report leads to the interdisciplinary efforts called for.

While I realize we’ve more pressing immediate concerns that might govern our near-term ‘man on the moon’ project, I still think a full K12 curriculum online would be a really cool project.   The only limits are now ‘between our ears’ as my friend Carl used to say.   If we can do anything, what will we do?

To politic or not to politic, that is the question

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I got turned on to Common Craft‘s videos a while ago, and they’re excellent.   I follow Lee LeFever on Twitter, and he tweeted about the question of addressing politics in his blog, and there’s quite an interesting response.

I’d wondered if I should discuss politics in my blog.   I’ve decided for the same reasons Lee cited that I wouldn’t, though some issues that do touch my work or I think could get more widely known may get mentioned (health care, electoral reform, etc).   Fortunately, Lee’s resounding feedback was that he was right (at least in comments, he said his emailed feedback was different), so I’ll stick to my policy.

Twitter tends to lure me into more personal exposure, I note (since it’s easier to toss off a twitter comment, it can be more spontaneous and coming from emotion as well as cognition.   Some of my colleagues are quite open on Twitter, and while I’ve tried to keep it mostly balanced, who knows?

I of course talk to my colleagues in person (likewise with you too), but the blog is a place for my professional learning reflections.   I may occasionally stray when I think it’s common sense (though of course common sense is noteworthy by how uncommon it is).

So, I’ll keep Learnlets professional, and save my personal comments for when we’re talking in person.   Fair enough?

First eLearning?

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This month’s Big Question from the Learning Circuit’s blog is, basically, where do you begin?   Of course, that begs the question: what do you already know? Design, ID, a tool, ?

However, it appears that the question sort of assumes a preexisting master’s in ID/IT.   Which, if it’s done well, includes several different tools, lots of ID, a whiff of interface design, some experience prototyping different types of interactions (sync, games, etc), and one major project with project planning, prototyping, testing, and production.   Which, of course, is a dream.

Regardless, I’d recommend Clive Shepherd’s 30 60 minute Master’s (NB: you have to open an account), my own 7 Step Program (PDF) on the reading side.   Then I’d recommend taking a topic and storyboarding, testing, refining, prototyping, testing, and refining.   All before you actually start building.   I don’t really care how you prototype: it can be PPT, raw html, whatever.   Or a rapid elearning tool, but don’t put hands to a development tool ’til it’s mapped out on paper (you don’t want to prematurely converge on what the tool makes easy until you’ve figured out the best design).

For production, there are lots of tools out there. Apparently Udutu is free to author in, and there are lots of tools out there, SmartBuilder, Lectora, etc.   Whatever your org already has it’s mitts on.   Of course, if you’ve gone more creative in your design, you might need to actually work in, say, Flash.

But get the design right first; as I say, “if you get the design right, there are lots of ways to implement it, but if you don’t get the design right, it doesn’t matter how you implement it!”

Reflections on Twitter and social networking

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I’ve been using Twitter for a number of weeks now, and that, combined with several recent social networking activities prompted this reflection.   There’s lots more for me to learn, of course, but there are powerful reasons to blog about it along the way as well.

I’ve talked before about the reasons to blog, including it causing you to think about a lot of things, which can then be useful when they come up, and in general that you need to be using the tools to understand them.   I find blogging personally beneficial to cause me to take time to reflect, and that’s one of the best investments you can make in effectiveness.

Twitter is a different story; described as micro-blogging, it’s more immediate, more a pointer.   Many of the people to track are sharing their interesting discoveries.   Sometimes it’s just personal things, which gives them richer dimension.   However, much like the Facebook opportunity, it’s a way to follow people who could be serving as mentors (even if they don’t know it!).   It’s also a way to track what’s hot and new.

I’m still exploring other uses of Facebook.   My tweets now appear there, and some people respond there rather than through Twitter.   That’s cool, as it provides more ways for interaction.   I like seeing what people are up to, as well.   Haven’t quite got my notifications right, however, as I miss some things.   I keep getting invited to things, though when I do see them, I’m not sure I’m on board with all of them.

I really appreciated Tony Karrer’s pointer on how to use LinkedIn, by the way. I’ve seen it mostly as a job hunt tool (consequently, more for others than myself, e.g. to support people I know who are on a job search), but he’s leveraging it as an expertise tool.

And Ning’s quite interesting   too.   They built one for the Summer Seminar Series, and it’s had some life. The Work Literacy one on Learning 2.0 that’s going on right now is great value if you want to have support in getting up to speed.   Elliot Masie’s LearningTown is ongoing I guess, haven’t been back in a while.   There are some others I’m signed on to as well: serious games, internettime.   However, they’re beginning to turn into one big Ning mass that I have trouble differentiating.   It’s just having to remember to go to all these different places.   I suspect I need to spend more time getting the notifications right.

So, lots of tools, lots of opportunities, still more to learn.   What am I missing?

Formal learning & social networking

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After hearing Mark Oehlert and Brent Schlenker do such a great job on eLearning 2.0 at the Guild’s Summer Seminar, I got my own chance to talk about it to a corporate group, but with a twist.   Much of elearning 2.0 is about informal learning, but the organization was moving to using social networking tools to scaffold their move from face-to-face to more online learning.   So I was asked to talk about social networking and formal learning.

I started from the informal picture, however, both to introduce the 2.0 tools (their environment in particular had blogs, feeds, wikis, discussion boards, portals, and profiles), and to talk about some case studies of successes.   I led to the point that the informal participation has big upside potential, but you can’t spring it on them when they move beyond novice stage, and that wrapping it around the formal learning is a vehicle to help them become comfortable with the tools.   That is, the first reason to use social networking around formal learning is to make it part of the repertoire of the community.

I then segued to my second point, which is that social networking tools are better formal learning. To help make learning ‘stick’, to achieve our goals of retention and transfer, I have previously suggested that there are several activities that accomplish the memory elaboration, specifically connecting it to personal experience, to exercise and extend the conceptualization, and to apply the concepts to specific tasks.   Each of these can be accomplished well through social networking tools.

For example, blogs are really personal (or group) journals, and it’s easy to have a learning task to reflect a couple of times a week (for example) on what the current course means to you personally. It can be to explain things observed in the past, how it applies to current situations, or how it will better prepare people for the future.   It’s about re-activating and re-processing the information (Thiagi‘s exercises, for instance, are great at getting people to re-process information), but here adding in that connection with pre-existing personal context.   Of course, reading other learner’s blog posts, and commenting, can extend the value of the individual post.

Discussion boards are a great way to support extending conceptualizations.   Learners can be asked to post a response to a thought question (or even to have to create one), and comment constructively on someone else’s post. Well-written questions can ask learners to rethink the information in ways that the lecture and examples didn’t cover.     The point is to reprocess and elaborate the information.   Critically reflecting on another’s elaboration requires integrating their thinking with your own, for a real challenge in coming to grips with how they’ve interpreted it (and opportunity to refine one’s own understanding).

While simulations may be the ultimate learning application environment, another valuable tool are group assignments.   Having the learners respond to a challenge where, in teams, they create some written output collaboratively on a wiki is a great chance for them to have to express their understandings.   In doing so, by applying the concept to a context, they need to a shared understanding of the concept, which fosters greater comprehension.

Profiles, as well, can help individuals flesh out information about their fellow learners, and make more meaningful connections (as well as potentially track down useful mentors).   While not as rich as face to face interpersonal interaction, adding personal details helps extend their persona in ways that bring technology-mediated interaction closer to that personal exchange.

These few examples suggest how social networking not only facilitates informal learning, but can and should play a role in formal learning, for the sake of both formal and informal learning.   I’m finding it increasingly difficult to think about when formal learning shouldn’t include a social aspect (except the situation of ‘critical mass’ in totally asynchronous learning).

I’m still not convinced there’s an LMS that integrates social networking tools in a way that makes a smooth segue from formal to informal, though I know Mzinga’s making a stab at it.   You want to move to loose coupling, yet you want seamless integration.   Not sure what the reconciliation is of these.   Your thoughts?

What’s old is new again…

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When I was an undergraduate, I became excited about the connection between computers and learning.   My uni didn’t have a relevant degree back then, but I could design my own if I could get a faculty member to be my mentor.   I found Hugh Mehan and Jim Levin (very lucky on my part), and got to work on their experiment using email as an alternative to classroom discussion.   This was in 1978, and there was no internet, but we had the ARPAnet and off we went.

We found some interesting things, suchas that asynchronous responses were more thoughtful, compared to the IRE (inquire-response-evaluation) format of face to face.   And, messages could handle more than one topic at the same time. However, the overall dialog cycle took longer. Our results and some recommendations were published in 1983.

Imagine my surprise to hear an academic in an interview remark how he discovered that some folks who didn’t interact in the classroom, did find a voice in an online environment.   That was another of our findings, but only 20 years before this online learning expert got going.   I guess sometimes you can be too far ahead of the times…

That’s actually not to the academic’s discredit; it’s a reliable problem for interdisciplinary studies.   In HCI (interface design), you’d get someone from computer science opining about something new to them that was old hat in psychology, and vice versa.   Learning technology is the same way; bringing together techies, learning psychologists, and more, and it’s

I actually got quite a lot of mileage straddling the HCI and EdTech fields, as EdTech had lots to learn from some of the HCI work going on, such as iterative prototyping methods.   There was similarly valuable work going the other way, too, as I’d suggest that some of the more cutting edge psychological stuff (e.g. activity theory) was first explored by the ed community.

The problem is somewhat exacerbated by the different journals: there’s no one clearing house.   Back then we published in Instructional Science.   Now it might be BJET, or Education Technology, or ETRD.   The point being, it’s not easy to track what’s been done before.

So, what’s the point?   I reckon it’s to be eclectic and read broadly, look for inspiration everywhere you go, keep an open mind, go to lots of conferences (e.g. hope to see you at DevLearn) talk to lots of people, and actively looking for the application potential of new ideas.   At least it’s an exciting place to play!

Free Web 2.0 Learning course!

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This is worth touting.   Michelle Martin, and Harold Jarche of Work Literacy, assisted by Tony Karrer, in conjunction with the eLearning Guild, are hosting a free   Web 2.0 workshop.   Spread over six weeks leading up to DevLearn, there’s a topic a week, and tasks to accomplish depending on your bandwidth, and a community, etc.

The more I explore web 2.0 applications for organizational learning (and innovation, execution, etc), the more opportunities I see.   The technologies are really a core part of the performance ecosystem, and I am increasingly excited about the possibilities.

I haven’t met Michelle (hope to at DevLearn), but know enough of the Guild, Tony, Harold, and her writings to be able to highly recommend this.   The price is right, the topic is essential, the crew is top-notch, how can you go wrong?

WGU and online learning

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Today I had a chance to visit with Western Governors University.   Set up a more than a decade ago, it’s gradually grown to an enrollment of more than 10K students.   It’s purely online, but supported by 20 states, which gives it some interesting opportunities (read: political clout).

At the core of their model is the fact that their curricula are entirely competency-based.   They build their programs around specific outcomes (developed from an industry-based advisory board, whether the industry be IT or education), align assessments, and design the course materials towards those assessments.   It’s a refreshing focus on meaningful outcomes, beyond that which many programs claim, and they’ve been able to get accreditation on that basis (not despite it).   It also allows flexibility in schedule, and testing-out.

They’re also working on developing the social learning around it, both supporting content discussions and learning discussions.   They’ve got a goal of helping learners succeed, and to this end are pretty up-front about what it takes to succeed in a largely self-directed learning environment, despite the mentors. Still, it’s an ongoing learning process (the law of unanticipated consequences).

Which is not to say that they don’t face challenges.   They want to keep costs down, and not become a development house, so they’ve focused on sourcing the learning resources, and have largely been tied to what’s available off the shelf.   The learner experience in terms of the prepared materials could be enhanced from a motivational standpoint.   Also, it’s hard to develop and maintain a focus on higher-level learning objectives.   Further, the technology environment is a moving target that demands continual improvement.   They’re taking systematic steps to address these issues.

Overall, it’s an impressive endeavor, on both principled and practical grounds.   Robert Mendenhall, the President, set out to change the model after many years experience, believing that competencies and technology could provide a viable alternative to existing practices, and WGU is a testimony to his vision and ability to sell and deliver it.   A worthy challenge to the status quo.