I’m regularly trying to do two things: explore mobile capabilities, and get folks to think more broadly about how we can support performance in the organization. I was asked to flesh out a proposed title for a stage at the upcoming mLearnCon, and thought about trying to map the 4C’s of mobile to the major categories of mobile work opportunities. It’s a slightly different take than my previous meta-mobile post where I looked at performance support, formal learning, and meta-learning.
In this case I’m looking at the 4 C’s by work categories. I see augmenting formal learning as one, providing performance support as a second, social media as a 3rd area, and the unique mobile contribution of context-sensitive support as a 4th area.
I realize there are some problems in this, in that Social and Communicate are hard to discriminate (hence using the catchall phrase social network), and Capture is core to context-sensitivity. Alternate Reality Games (ARGs) don’t have to be social, but can be. And I hadn’t really thought through what context-sensitive computing and communicating might mean. Certainly you could have a focused directory that knows who knows about this context, and perhaps an app that presents different options for context-sensitive trouble-shooting or repair (e.g. knowing what device you’re liable to be working on), but I could be missing some options. And I’m not sure I’ve seen socially edited or maintained apps as opposed to content. Anyone? Anyone? Bueller?
So, as this is a first shot at this, I welcome feedback. What am I missing?