Clark Quinn's Learnings about Learning
(The Official Quinnovation blog)

28 February 2007

Small heroisms

Clark @ 1:21 PM

What I sent to United today:

As too often happens, my flight home was delayed, and I was going to miss the Bart train home (meaning waiting from 12AM to 4AM for the first train of the morning). The purser on the flight … talked to me, found out I was on his way home, waited ’til my luggage emerged and took me with him to his car and then to a Bart station which caught the last train with 10 minutes to spare.

Without knowing me, he just did the right thing. I thought you ought to know that as far as I’m concerned, he’s a true hero. He didn’t even want thanks, but I said that if one is willing to complain, one should also cheer the good things, and so I wanted to make a point to let you know about how one of your employees made a big difference to one of your travelers.

1 Comment »

  1. Noted. Nice to see people doing the right thing.

    Comment by Stephen Downes — 28 February 2007 @ 2:47 PM

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