Archives for October 2009

A number of years ago, I co-wrote a chapter with Eileen Clegg called The Agility Factor, that appeared in Marcia Conner & James Clawson’s excellent collection of organizational culture articles in the book Creating a Learning Culture. The focus of the book was on empowering organizations to be nimble in a context of increasing change.

Eileen’s husband is a marine scientist studying deep sea vents and the creatures that live there.   In biology, organisms that can live in such extreme heat, or in bitter cold, or extreme salinity, etc., are known as extremophiles.   They have a number of mechanisms that allow them to succeed, including stronger ionic bonds, sensing and reacting to changes in the environment, special proteins for extreme circumstances, inoculation mechanisms to cope with toxins, and special partnerships.

In the chapter, we talked about organizational equivalents to these extremophile mechanisms, including tolerating diversity, monitoring the environment, extreme mentoring, and more.   We’re talking about it tonite at a special event, and I reread the article to see what we said then and to reflect on it in light of the subsequent years of experience.   I saw several ways in which to augment the thinking we had then.

In thinking about ionic bonds, it’s not only about the diversity (polarity) adding strength, but it strikes me that it’s also about alignment.   Diversity is particularly valuable when the different abilities and experiences are pulling in the same direction.   It’s important to share and inspire a belief in what the vision is.

On the topic of sensing the environment, I’m reminded of the result from the CLO survey Jay Cross and I did to accompany our Chief Meta-Learning Officer article, where 60% of those who responded thought that their people weren’t talking about  the outside trends that shape their business.   If people aren’t aware, they can’t adapt!   There must be support for individuals to not only self-improve, but to be connected the broader trends in their fields and the organization’s area of endeavor.

Starting from the heat-shock proteins that kick in when things are extreme, I’m mindful of how we need a shift from information presentation or skill-creation to learning facilitation and mentoring.   Organizations can’t provide everything employees need anymore, but they can provide support for developing skills for learning, and coping. I’m reminded of how Outward Bound got started, where older mariners were surviving situations that younger, presumably healthier ones weren’t.   Which reinforces the call for more ubiquitous mentoring that we argued for back then.

The inoculation approach to toxins sparks two thoughts.   One, while we need to tolerate diversity in experience and skills, I suspect we can’t tolerate those who do not buy into the vision and the mission.   In my own experience, I’ve seen how the naysayers can undermine organizational effectiveness.   Yet incorporating new approaches can be extraordinarily valuable. As I’ve argued before, the approach to take is not to try to appropriate so-called best practices, but instead to understand and contextualize best principles.

And finally, in thinking about symbiosis, one of the revelations has been to see the benefits organizations have found by increasing their dialog not only internally, but externally with partners and customers.   The advantages of more transparency and communication, if coupled with a sincere desire to truly listen and respond, are considerable.

It’s always a revelation to re-read something written several years ago and reflect on your thinking then.   I’m always amazed (and, mostly, pleased) with what I find.   Organizations need to reinforce their culture and learning mechanisms to make themselves more agile and more resilient, and that adaptation is possible on principled grounds.

At the upcoming DevLearn conference, Jay Cross and I are holding a pre-conference workshop titled: Be the Future of Organizational Learning:  Become a Chief Meta-Learning Officer. We already know we’ve got critical mass in terms of signups, so we’re excited about the possibilities, but we really want to do our best to ensure we   deliver a valuable experience.

Based on the principles from our CLO article on the topic, we’re intending to make it a real hands-on, wrestling with the issues, talking about specifics, and bolstering the discussion with data from close to 200 respondents to the survey that was associated with the article.   We want attendees to not only be informed, but empowered to go back to their organizations and make a meaningful impact.

Though we’ve ideas on what we think is important, we’d really like to hear what you’re expecting, are concerned with, would like to see, etc.

There’s a social networking site for DevLearn, and I’ve created a group for this session. I’d welcome you going there and beginning to talk up things like what you’re seeing, what you’re worried about, and what you’d like to get out of the session.   Of course, you’re welcome to comment here, too.

I’ll be speaking also on the topic in a concurrent session as well, on mobile design with David Metcalf in Judy Brown’s Mobile Learning Jam, and with Richard Clark on pragmatic mobile development, but those are topics for another post.

I’ve always found eLearning Guild events to be worthwhile, and given the lineup I think this one will be as good as ever.   Hope to see you in the workshop, or at least at the conference.

In some client work I’m doing, I’m helping out an effort to establish a Web 2.0, social, informal, [enter your own bizbuzz phrase here] strategy.   Despite the hype, this looks to be a real value proposition for them.   They’ve serious needs in terms of deep knowledge retiring, acquisitions to integrate into a streamlined operation, and more.

As a consequence, I’ve been talking to folks within this large organization who are embarked on various social media efforts.   Some are instituted from different organizations, like under the CIO, and others have emerged from the learning function with the organization.   The interesting thing is how the actions are blurring the notion that there are tight boundaries between formal and informal.

In two separate cases, the solution emerged as a realization that the ability of the learning organization to continue to meet the growing rate of change (both in the rate of changes, and the increasing complexity), is not keeping up with the need.   There’s also a recognition that empowering the users to take control is a real opportunity. In one case, they’re rolling out a wiki that they’re initially populating, but are already in the process of devolving access and the ability to contribute.   In another, they’re making accessible the resources for users to choose what to film or software activity to capture, to make their own little ‘learnlets’ and make available.

Is this performance support? Is this formal learning? Is this social or informal learning?   It doesn’t matter! What matters is that these are areas where the learning function can and should contribute!   However, it’s blurring the line between control of learning design, responsibility for curriculum, and more.   And this isn’t an abrogation of responsibility, but instead a necessary extension of the learning function scope, on principle, and a pragmatic response to a changing world.

There was a separate instance where the KM group was developing a wiki for similar needs, e.g. the growing body of knowledge.   However, there were two reasons why they could benefit from the learning function as well. For one, they’re focusing on developing rich semantic underpinnings that will facilitate smart search and rule-driven complex behaviors (read: opportunistic and customized information).   This is great and important work (I love this stuff, it’s Web 3.0), but they won’t actually be putting in useful information for another year!   There’s an immediate need that needs to be addressed here.   The second one comes from when they are ready to move forward; they’ll benefit from the learning function’s experience in both gathering knowledge and in supporting rolling out access to the learners themselves.

There was also a definite recognition that the proliferation of resources was a problem to make accessible, and to govern the lifecycle of, and to message the updates. These are clearly central roles, and require an understanding of learning. And more. I’ve argued that learning designers need to understand information architecture and information design as well, and this only reinforces that message, but, those fields share much foundational knowledge and the extension isn’t onerous.

The bigger picture is to go beyond the individual initiatives, figure out ways to scale the approaches enterprise-wide, to make the breadth of resources systematically organized, and to remove redundancies and inefficiencies. By coordinating the technical sophistication of the Information Services group with the learning function (and other strategic alliances), this organization has a real opportunity to tap into the collective intelligence of it’s employees, and get a handle on the continuous innovation that will be required in the increasingly competitive market.   But it only happens by some systematic work to streamline the effort, otherwise there will still be bottlenecks to effectiveness and redundancies to hamper efficiency.

There’s still a role for formal at one end, and I haven’t really exposed the alternative mechanisms supporting the far end of collaboration, but here I wanted to focus on the gray area in the middle and the necessity of not trying to artificially create a boundary.