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Archives for March 2016

Mindmapping

3 March 2016 by Clark 11 Comments

So, if you haven’t figured it out yet, I do mindmaps.  As I’ve recited before, I started doing it as a way to occupy my brain enough so I could listen to keynotes, but occasionally I use it to other purposes, such as representing structure or even planning. And thru  my esteemed colleague Jane Hart  (who’s Modern Workplace Learning book I’m going through and thoroughly impressed), I’m giving a mindmapping webinar today for a group of several universities in Ireland.  I thought I’d share what I’m presenting.

MindmappingMindmaps are a visual way of representing knowledge.  You use links to show connections between concepts (represented as nodes), developing a structural relationship.  A true semantic network would have those links labeled, as there are many different types of relationships (causal, precedence, hierarchical), but mindmaps typically have unlabeled links.  Still, mindmaps capture structural information in a visual way, that supports tapping into our powerful visual processing system. (This is the one I created for them to advertise the talk, it’s neither the order I ended up for them or am using here. ;)

You can add information to them; as a visual tool, you can add extra graphical information, like tables or charts, to augment the map.  You can similarly add color as a way to layer additional semantic information such as similarity. And the links can be plain or directional.  Importantly, while a mindmap can be essentially equivalent to an outline  if you maintain a strict tree structure, you can create a graph by having more complex links that generate loops.

The process of mindmapping is fairly straightforward: you have a central node, and then generate additional nodes and link them. I tend to go counter-clockwise, and include an arrow indicating that, because I’m capturing a linear presentation, but generating a static representation of information doesn’t have any directional requirement. I find that I have to frequently rearrange to fit the mindmap appropriately to the image, but that’s part of the benefit.

The evidence appears to show that mindmapping is superior to note-taking. I don’t do it all the time, but there are reasons to think you should.  The reasons, I believe, that it  is better is that you’re not just transcribing a presentation, but you’re actively parsing it to represent the structure. If you do take notes, you should be paraphrasing what you hear in your own words, to have active processing of the information. The additional effort to extract the structure as well is a form of valuable cognitive processing that elaborates the information.  Doing both, paraphrasing and extracting structure, would be a great way to really comprehend what you’re hearing.

As suggested, it’s helpful to mindmap talks, but it can also be a thinking tool, to analyze situations and sort out your thoughts or plan activities and add elements as you think of them. No real advantage over an outline, potentially (though the ability to add other graphics and to make non-strict maps may counter that), though I suspect some find the drawing and rearranging to be a nice physical overhead to facilitate reflecting.  And, of course, it can be an evaluation tool, asking someone to create their maps to see their understanding.

While there are dedicated tools for mindmapping, both applications and in the cloud, which will make creating and rearranging easier (I presume), you can use almost any drawing package (I use OmniGraffle). You could use Powerpoint or Keynote, and even pencil and paper (if it’s just for the processing) though it can be harder to revise.

So, that’s my riff on mind mapping.  I welcome your thoughts.

Content isn’t a silo

2 March 2016 by Clark 2 Comments

I mentioned in my previous post that I was talking at the xAPI camp about content strategy, and on the way in I created a new diagram to convey a concept I wanted to discuss.  Of course one of the things I agitate about for the revolution is that L&D can’t hide away but has to start engaging across the business.  And, let me add, that’s only increasing.  Our silos are breaking down. To wit:

ContentStrategyHere I was trying to think of activities that cross silos.  So, of course, the overall role of the business aligns and integrates the separate actions of sales, marketing, IT, etc.  And, to suit my campaign, I looked for others.

Obviously, data is coming out across the organization.  As I mentioned in that last post, we can only look at the impact of L&D on performance if we can start working with data from the business units, but data from customer service influences marketing, and so on.

The web, too, is a channel for many activities. Units that reach customers, for instance,  include customer service, customer education, sales & marketing, and more.  Heck, the supply chain is increasingly connected by the web, and data.

Consequently, so too is content.  Content is used in many ways, whether via  apps, through the web, or print.  And for many purposes: sales, marketing, tech support, and of course learning.  And there’s a point to all this.

L&D, with it’s hard-wired content, needs to pull on the big kids pants, and start getting with content systems: content engineering, governance, and strategy. Truly, if you want to be part of the strategic picture going forward, you have to work with information tools. Industrial age methods won’t cut it. So, are you thinking about how to move  to a content strategy?

xAPI conceptualized

1 March 2016 by Clark 6 Comments

A couple of weeks ago, I had the pleasure of attending the xAPI Base Camp, to present on content strategy. While I was there, I remembered that I have some colleagues who don’t see the connection between xAPI and learning.  And it occurred to me that I hadn’t seen a good diagram that helped explain how this all worked.  So I asked and was confirmed in my suspicion. And, of course, I had to take  a stab at it.

xAPIWhat I was trying to capture was how xAPI tracked activity, and that could then be used for insight. I think one of the problems people have is that they think xAPI is a solution all in itself, but it is just a syntax for reporting.

So when A might demonstrate a capability at a particular level, say at the end of learning, or by affirmation from a coach or mentor, that gets recorded in a Learning Record Store. We can see that A and B demonstrated it, and C demonstrated a different level of capability (it could also be that there’s no record for C, or D, or…).

From there, we can compare that activity with results.  Our business intelligence system can provide   aggregated data of performance for A (whatever A is being measured on: sales data, errors, time to solve customer problems, customer satisfaction, etc). With that, we can see if there are the correlations we expect, e.g. everyone who demonstrated  this level of capability has reliably better performance than those who didn’t.  Or whatever you’re expecting.

Of course, you can mine the data too, seeing what emerges.  But the point is that there are a wide variety of things we might track (who touched this job aid, who liked this article, etc), and a wide variety of impacts we might hope for.  I reckon that you should plan what impacts you expect from your intervention, put in checks to see, and then see if you get what you intended.  But we can look at a lot more interventions than just courses. We can look to see if those more active in the community perform better, or any other question tied to a much richer picture than we get other ways.

Ok, so you can do this with your own data generating mechanisms, but standardization has benefits (how about agreeing that red means stop?).  So, first, does this align with your understanding, or did I miss something?  And, second does this help, at all?

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