Listening is a vital skill. It’s something that made my mother very popular, because she listened, remembered, and asked about whatever you said the next time you saw her. She cared, and it showed. I wish I was as good a listener! But it’s critical to really listen (or as some have it, not just listen, but hear).
It’s part of a skillset necessary to innovate. Innovation can be about problem-solving, and design thinking has it that it’s really about problem-finding. That is, you want to understand the real problem first. And to really understand the problem, the initial divergence, is to listen. It is listening to people, but also signals in general, what the data tells you.
And so, listening is an important part of communicating and collaborating. We need to hear what’s being said (and maybe even what’s not being said), to truly hear. And we likely will need to ask, as well. This is good, because it shows we’re paying attention. Talking is speaking and listening.
And what precipitated this discussion is that in my new column for Learning Solutions (Quinnsights ;), I asked for any questions, and there was one that will be the topic of my next article for them. And I thought that was a good principle.
So, here’s the question:
Is there anything in particular you’d like me to post about here?
As it is, I post about what I’m thinking about or working on (usually somewhat anonymously). However, I could benefit to hear what you’re thinking about. And post on it if I can. Of course, you should be posting on what you’re thinking about too (#ShowYourWork #WorkOutLoud), but hey, why not cross-communicate? As it is, I appreciate the comments I get, but this is just a way to feed my brain.
So, this is me listening. Anyone want to catch my ear?