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Clark Quinn’s Learnings about Learning

Being explicit about corporate learning

25 September 2013 by Clark 1 Comment

Brent Schlenker recently resurfaced after disappearing into a corporate learning job.  One of his reflections is that there exist ‘people unwilling to learn’.  Jane Hart picked up on his post, and in her reply teased apart two separate things: Whether learners were willing to learn, and whether they were capable of learning. I was inspired to think about addressing those two dimensions.

To me, the ability to be a self-directed learning is a skill issue.  They myth of digital natives cloaks the reality that digital skills differ by individual, not age. Similarly, other critical thinking skills, and learning-to-learn or meta-learning skills, may or may not exist in any particular individual. These are aspects we can, and should, be explicit about and develop.

The issue of being willing to learn is a separate issue.  Here, it’s whether learners are willing to take responsibility. This is more about attitude change.   Which is hard, but doable. It comes from valuing learning and expecting it, then looking to see if it’s manifesting.

One of the things that’s probably important is coupling a learning environment with an empowering culture.  Learning has to be explicit, safe, valued, modeled, and expected.  Learners need to be empowered with tools, coached, and formatively evaluated.  The environment has to depend on trust on both parts that the motives are good.

Glad to see Brent back in the fray, always a pleasure to see Jane’s thoughtful comments, and welcome  your thoughts.

Meta-learning in Moscow

24 September 2013 by Clark 3 Comments

I was reflecting on the benefits of travel, and recalled a ‘learning’ experience I underwent involuntarily more than 20 years ago. I’d gone to Moscow to speak at a conference, and determined to venture on my own to the Kremlin for a scheduled tour of the museum.  I had an underground map, and headed off to the station nearest me.  The route apparently had a change of train required. The ticket seller wasn’t very friendly, but I managed to somehow meet the necessary requirement to head down underground.

The real event started when I got off the requisite number of stops along the line. It turns out that the map I had wasn’t in Cyrillic characters that the underground was labeled in, and apparently I hadn’t correctly identified the station I started from. (There was no Cyrillic – Latin mapping; it wasn’t a good guidebook.) So there I was, at some random point under Moscow, without any idea about what station I was at.  Worse, no one seemed (willing) to speak English.

Somewhat concerned, I started looking for clues. This  was a transfer station, in that there were two different lines coming together.  I went back and forth between the two lines, looking for further clues that I could use to determine where I was. Eventually I noticed that one line had a split at the end, and there was only one on the map, so I now knew one of the two lines. I recall that I counted the number of stops to determine which station I was at, and then I was good to go, and I found my way to the station nearest the Kremlin, on my map.  My adventures weren’t over, however.

From there, I surfaced, and looked for which direction to head. It was totally overcast, so there were no shadows to tell direction.  And I couldn’t see any of the landmark structures from where I’d emerged.  I had no idea where to go!  Was I going to have to abandon my quest and quit?

Again, I got systematic: I decided to walk in each direction as far as I could and still know where the station was. It was the second path that let me finally see a landmark (St. Basil’s? I no longer remember) and I found my way.   I saw the museum and met my colleagues for a safe journey back to the hotel.

This remains the most overt conscious problem-solving I ever recall (followed by the time I locked myself in a building right before the grad school entrance exam, and had just a short period of time to escape without setting off the fire alarms).  It took effortful thinking, systematicity, and persistence.

It’s not often these situations occur, but it’s illuminating to explore the requirements, and think about the thinking skills required.  These are perhaps the most valuable investment an organization can make, getting concrete about learning and problem-solving, instead of expecting them.  Given the way our school curriculum has been structured, they’re not likely to come from formal education.  So think about how folks will have to increasingly face more complicated situations, and the skills they might require.  Are you and your people ready?

Peter de Jager #PSS13 Keynote Mindmap

10 September 2013 by Clark Leave a Comment

Peter de Jager spoke eloquently and amusingly on change, addressing both our misconceptions and expectations. Fun and insightful!

20130910-095545.jpg

Making Hard or Easy

3 September 2013 by Clark 1 Comment

Our brains are good at certain things, and not so good at others. We’re good pattern-matchers and meaning-makers, but not so good at doing things by rote. We make mistakes, almost by necessity (evolutionary advantage: if you do something a little different by chance and it’s better, it can get rewarded and more likely).  And we simplify the world, partly to save energy for what we care about, but also because complexity is taxing.

And, in general, this is good.  Our simplifications help us cope, make us more effective.  However, given our nature, at times this can fail us.  We may think we’ve taken a necessary step when we haven’t.  Henry Petroski, in  To Engineer is Human, helps us understand that we continue to push boundaries and take consequent risks.  Atul Gawande, in  The Checklist Manifesto, helps us understand the usefulness of support if we’re not going to make mistakes.

But sometimes this expediency can mask complexities and lead us astray.  For a simple example, the term ‘learning management system’ can actually lead us to believe we’re achieving learning, instead of courses.  And just because you have a course doesn’t mean something was learned.

There are many ways we can mislead ourselves.  We can talk about a concept that we all realize has to be true, that learners differ, and then believe we can identify how someone learns.  We may eventually be able to do so, but existing instruments aren’t valid, and learners change in different contexts. Plus, if we label learners as X or Y, we may limit them.  When I humorously compared the ‘generational differences’ argument to age discrimination, someone deeply involved in that field corrected me that real age discrimination is a serious problem not to be taken lightly!

It may seem like an ‘angels dancing on the head of a pin‘ type of argument, but we have to be careful of the words we use and their import.  We have to carefully consider the ways in which phrases can be used, or misused, and perhaps structure our use of language appropriately.  It’s branding, and perhaps we need to treat it as such.  At least, be careful of what terms you use and what inferences you’re making easy and which you might be inadvertently making hard.

Supporting Cognitive Performance

26 August 2013 by Clark Leave a Comment

It’s clear that our brains aren’t the logical problem-solvers we’d like to be.  The evidence on our different thinking systems makes clear that we use intuition when we can, and hard thinking when we must. Except that we use intuition even when we shouldn’t, and hard thinking is very susceptible to problems.  Yet we need to have reliably good outcomes to solving problems or accomplishing tasks.  What can we do?

The answer, of course, is to use technology to fill in the gaps, when we can.  We can automate it if we totally understand it, but the best solution is to let technology (and design) do what it can, and let our brains fill in what we do best.  So, when there’s a problem or task that needs to be accomplished, and it requires some decision making, we should be doing several things.

To start, we should be looking at the scope of possible situations, and determine what’s required.  We should then figure out what information can be in the world (whether a resource or in other’s heads), and what has to be in the performer’s repertoire.  We want to design a solution system, not just a course.

Recognize that getting things into human heads reliably is problematic at best.   It takes considerable work to develop that expert intuition: considerable practice at least.  So the preference should be to design either a really good support system that helps in characterization of the problem, and a dialog that helps determine what of the possible solutions matches up with the situation.

It can just be information in the world, such as a job aid or checklist, or an interactive decision support tool. Or, it could be a social network of resources such as tools and videos created by others that’s usefully searchable and the ability to ask questions of the community and get responses.  It’s likely a probabilistic decision here: what is the likelihood that the network has the answer, versus what’s the possibility that we can design support that will cover the range of problems to be faced?

The point is that support design is a necessary and very viable component of performance solutions, and one that isn’t being used enough.  I’m looking forward to the upcoming eLearning Guild’s Performance Support Symposium in Boston as a way to learn more, and hope to see you there!

2nd Loop Learning

24 July 2013 by Clark Leave a Comment

It used to be that the L&D model was to prepare people, then send them out to perform.  There would be some data collection from the result, including debriefing perhaps, and then the training and personnel would be reviewed.  In that sense, L&D was outside the performance loop, in a separate loop.  And that made sense is a world where couldn’t do on the job scrutiny, and things were more predictable. We’re not in that world anymore.

The world we’re in is changing faster: we’re getting more data, companies can move faster, and customers expect more.  And we now can have much more insight into what’s happening (and more’s on the way, courtesy of xAPI), and be much more closely coupled to performance.  What does this mean we can and should do?

I think it means a different loop relationship with performance, where a second loop is integrated on top of the loop of performance.  In this loop, L&D is more closely monitoring individual performance, looking for opportunities to support outcomes. L&D could be reviewing correlations between resource use and performance, finding those that are not performing as expected to remove or redesign, they can be looking at interactions to see how to facilitate, and they can be monitoring for emergent knowledge and skills that can be captured and possibly developed.

A concept from cybernetics is  double  loop  learning,  where you’re reviewing your goals as well as your methods, and it’s been a valuable contribution to thinking and action.  Here we’re reviewing our approaches to a goal, which is a synergistic concept.  And this is a role where L&D both gets more strategic in supporting business goals, more integrated into the operations by being more coupled to operations, and more facilitative in role by helping facilitate at the moment of need.  This, I will suggest, is a possible and necessary shift to the ways in which organizations can start being more nimble, and the way that L&D can be directly responsible for that shift. Does this make sense to you? And is this something you think can be done?

Designing Learning is a Probabilistic Exercise

26 June 2013 by Clark Leave a Comment

At the Guild’s recent mLearnCon, I was having a conversation in which I was reminded that designing performance interventions is a probabilistic exercise, and it occurred to me that we’re often not up front enough about it.  And we need to be.

When we start our design process with a performance vision, we have an idea of what ideal performance would be.  However, we make some assumptions about the performer and their ability to have comprehended our learning interventions and any resources we design or are available in the context.  We figure our learning was successful (if we’re doing it right, we’re  not letting them out of our mitts until they’ve demonstrated the ability to reliably perform what we need), and we figure our performance solutions are optimal and useful (and, again, we should test until we know).  But there are other mitigating factors.

In the tragic plane crash in the Tenerife’s – and pilots train as much as anybody – miscommunication (and status) got in the way.  Other factors like distraction, debilitating substances, sleep deprivation and the like can also affect performance.  Moreover, there’s some randomness in our architecture, basically.  We don’t do everything perfectly all the time.

But more importantly, beyond the actual performance, there’s a probability involved in our learning interventions.   Most of our research based results  raise the likelihood of the intervention affecting the outcome.  Starting with meaningful objectives, using model-based concepts, contextualized examples, meaningful practice, all that increases the probability.

This holds true with performance support, coaching/mentoring, and more.  Look, humans don’t have the predictable properties of concrete or steel.  We are much more complex, and consequently variable. That’s why I went from calling it cognitive engineering to cognitive design. And we need to be up front about it.

The best thing to do is use the very best solutions to hand; just as we over-engineer bridges to ensure stability (and, as Henry Petrovski points out in To Engineer is Human, on subsequent projects we’ll relax constraints until ultimately we get failure), we need to over-design our learning.  We’ve gotten slacker and slacker, but if it’s important (and, frankly, why else are we bothering), we need to do the right job.  And tarting up learning with production values isn’t the same thing.  It’s easier, since we just do it instead of having to test and refine, but it’s unlikely to lead to any worthwhile outcomes.

As I’ve argued before, better design doesn’t take longer, but there is a learning curve. Get over the curve, and start increasing the likelihood that your learning will have the impact you intend.

What I wish I’d learned in school

12 June 2013 by Clark 10 Comments

I was asked, somewhat out of the blue, what I wish I’d learned in school, and I thought it an interesting question. I also thought it worth putting out to a slightly broader audience.

So, here’re some off-the-cuff thoughts about what I wish I’d learned in school:

  • meta-cognitive and meta-learning skills (e.g. the SCANS competencies beyond the basic skills)
  • that it is ok to fail, and that persistence and effort is as much a part of learning as achievement
  • that your epistemological beliefs – what you believe learning is – affect your outcomes
  • how to work in groups on projects
  • about design, and the value of feedback and revision
  • how reflection on process is as important as reflection on product

These are just a few thoughts, but it’s a start. And let me ask what you wish you’d learned in school?

How I Work

31 May 2013 by Clark Leave a Comment

David Kelly posted the following:

Lifehacker has a series called “How I Work. Every Wednesday they feature a new guest and the gadgets, apps, tips, and tricks that keep them going. It‘s a very interesting series that gives you a glimpse into how different people work and solve problems.

After recently seeing  Daniel Pink‘s interview  some colleagues and I thought it would be interesting to answer these questions as well as a fun way to share and get to know each other better.  I invite you to participate as well – I‘ll link other people‘s postings at the bottom of this post.

I decided to join in:

Location

Walnut Creek, CA

Current Gig

Executive Director of Quinnovation and Senior Director of Interaction & Mobile for the Internet Time Alliance.

Current mobile device

iPhone 4 & (original) iPad

Current computer

MacBookPro 13″ (w/ Apple Monitor)

One word that best describes how you work

Interruptedly (and, yes, I made that word up)

What apps/software/tools can’t you live without?

Looking at what’s open or has been recently: Safari, TweetDeck, Mail,  Skype, Reminders, iCal,  Word, Keynote, Notes, OmniGraffle, & OmniOutliner.

I keep up with what’s new with Safari and TweetDeck, maintain communication channels with Mail and Skype, keep myself organized with iCal and Reminders, write with Word and Notes, plan and present with Keynote, and think things through with OmniGraffle and OmniOutliner.

QuinnovationWorldHeadquartersWhat’s your workspace like?

Somewhat compact and crowded.  I moved from a bigger desk to our smallest room to accommodate the changing needs of our kids.  The room also houses a couch that becomes a bed for guests, and some shelves, so there’s not a lot of space. It’s organized for efficiency and effectiveness, not aesthetics.

What’s your best time-saving trick?

To put things into my calendar or my reminder list  now!

What’s your favorite to-list manager?

I struggled after losing Palm Desktop, but finally have settled on Reminders (Apple’s tool), as it synchs across devices seamlessly.

Besides your phone and computer, what gadget can’t you live without?

Definitely my iPad.  It replaces computer on many trips, and serves as a content and interactive device at times when I’m in more leisure than on the go.  If that’s cheating, it’d be a pocket tool kit: usually the Coast micro-tool, or Swiss-Tech Micro-Tech when traveling (no blade). Always need a file, screwdriver, …

What everyday thing are you better at than anyone else?

I’d like to say diagramming, representing models, but I don’t know if that’s ‘everyday’. If not, I’d say taking what ever’s left over in the fridge and making a real meal out of it.

What do you listen to while you work?

Not bloody much.  I can’t listen to most music while working, as the lyrics interfere with my thinking.

Are you more of an introvert or an extrovert?

I’m definitely an introvert, but I’m also a ham (a nice tension, eh?).  So I don’t mind being on stage, but as soon as I’m off I go back to ‘I wonder if someone will talk to me’, and get drained when I’m around too many people.  I work best in small groups.

What’s your sleep routine like?

I work hard to get a regular eight hours,  having read the research. So it’s usually  to bed sometime between 10 and 11, and the house wakes up around 6.  Travel wreaks havoc with that, but caffeine helps.

Fill in the blank. I’d love to see _______ answer these same questions.

Alan Kay or John Seely Brown

What’s the best advice you’ve ever received?

To be myself.

Integrating Meta-learning

29 May 2013 by Clark 2 Comments

There’s much talk about 21st Century skills, and rightly so: these skills are the necessary differentiators for individuals and organizations, going forward.  If they’re important, how do we incorporate them into systems, and track them?  You can’t do them in a vacuum, they only can be brought out in the context of other topics.  We can integrate them by hand, and individually assess them, but how do we address them in a technology-enabled world?  In the context of a project, here’s where my thinking is going:

MetaLearningTaggingFirst, you have some domain activity you are having the learner engage in. It might be something in math, science, social studies, whatever (though ideally focused on applied knowledge). Then you give them an assignment, and it might have a number of characteristics: it might be social, e.g. working with others, or problem solving. You could choose many characteristics, e.g. from the SCANS competencies (using information technology, reasoning), that the task entails.  That task is labeled with tags associated with the required competency, and tracked via SCORM or more appropriately with the Experience API.  There may be more than two, but we’ll stick with that model here.

MetaLearningStructureSo, when we then look across topics that the learner is engaging in, and the characteristics of the assignments, we can look for patterns across competencies. Is there a particular competency that is troubling or excelling?  It’s somewhat indirect, but it’s at least one way of systematically embedding meta-learning skills and tracking them.  And that’s a lot better than we’re doing now.

Remember the old educational computer games that said ‘develops problem solving skills’?  That was misleading. Most of those games ‘required’ problem-solving skills, but no real development of said skills was embedded.  A skilled parent or teacher could raise discussion across the problems, but most of the games didn’t.  But they could. Moreover, additional 21C resources could be made available for the assignments that required them, and there could be both programmatic or mentor intervention to develop these.

We need to specifically address meta-learning, and with technology we can get evidence.  And we should.  Now, my two questions are: does the concept make sense?  And does the diagram communicate it?

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