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Clark Quinn’s Learnings about Learning

Really Useful eLearning Instruction Manual

14 November 2013 by Clark Leave a Comment

Rob Hubbard organized a suite of us to write chapters for a use-focused guide to elearning. And, now it’s out and available!  Here’s the official blurb:

Technology has revolutionised every aspect of our lives and how we learn is no exception. The trouble is; the range of elearning technologies and the options available can seem bewildering. Even those who are highly experienced in one aspect of elearning will lack knowledge in some other areas. Wouldn‘t it be great if you could access the hard-won knowledge, practical guidance and helpful tips of world-leading experts in these fields? Edited by Rob Hubbard and featuring chapters written by global elearning experts: Clive Shepherd, Laura Overton, Jane Bozarth, Lars Hyland, Rob Hubbard, Julie Wedgwood, Jane Hart, Colin Steed, Clark Quinn, Ben Betts and Charles Jennings – this book is a practical guide to all the key topics in elearning, including: getting the business on board, building it yourself, learning management, blended, social, informal, mobile and game-based learning, facilitating online learning, making the most of memory and more.

And here’s the Table of Contents, so you can see who wrote what:

  1. So What is eLearning? – Clive Shepherd
  2. Getting the Business on Board – Laura Overton
  3. Build In-House, Buy Off -the-Shelf or Outsource? –  Jane Bozarth
  4. Production Processes – Making it Happen! –  Lars Hyland
  5. Making the Most of Memory –  Rob Hubbard
  6. Blended Learning –  Julie Wedgwood
  7. Informal and Social Learning –  Jane Hart
  8. Facilitating Live Online Learning –  Colin Steed
  9. Mobile Learning –  Clark Quinn
  10. Game-Based Learning –  Ben Betts
  11. Learning Management –  Charles Jennings

If you‘d like to purchase the book, VBF11 is the  promotion code to get 15% discount when you buy the book at www.wiley.com, or you can get it through Amazon as a book or on Kindle.  I look forward to getting my copy in the mail!

Thinking Context in the Design Process

12 November 2013 by Clark Leave a Comment

I was talking to the ADL Mobile folks about mobile design processes, and as usual I was going on about how mobile is not the sweet spot for courses (augmenting yes, full delivery no).  When tablets are acting more like a laptop, sure, but otherwise.  I had suggested that the real mobile opportunities are using sensors to do contextual things, and and I also opined that we really don’t have an instructional design model that adequately addresses taking context into account.  I started riffing on what that might involve, and then continued it on a recent trip to speak in Minneapolis.

ContextualDesignNaturally, I started diagramming. I am thinking specifically of augmenting formal learning here, not performance support.  In this diagram, when it’s not a course you head off to consider contextual performance support, if indeed the context of performance is away from a computer.

When, however, it is a course, and you start embedding the key decisions into a setting, the first thing you might want to do is use their existing context (or contexts, it occurs to me now).  Then we can wrap learning around where (or when) they are, turning that life event into a learning experience.  Assuming, of course, we can detect and deliver things based upon context, but that’s increasingly doable.

Now if you can’t use their context, because it’s arguably not something that is located in their existing lives, we want to create a context (this is, really, the essence of serious game design). It might be fantastic (some conspiracy theory, say) or very real (e.g. the Red 7 sales demo, warning: large PDF), but it’s a setting in which the decisions are meaningfully embedded (that is, real application of the model and of interest to the learner).  It might be desktop but if possible, could we distribute the experience into the learners’ world, e.g. transmedia?  Here we’re beginning to talk Alternate Reality Game.  (And we use exaggeration to ramp up the motivation.)

As an aside, I wondered when/how collaboration would fit in here, and I don’t yet have an answer: before setting, after, or in parallel?  Regardless, that’s definitely another consideration, which may be driven by a variety of factors such as whether there are benefits to role-play or collaboration in this particular instance.

This is still very preliminary (thinking and learning out loud), but it has some initial resonance to me.  For you too, or where am I going off track?

Voice Mobile Reflections

4 November 2013 by Clark Leave a Comment

I have only recently upgraded to a phone with any meaningful voice capabilities, an iPhone with Siri in my particular case.  And I really hadn’t put it to the test, but that changed this past weekend. I had a long solo drive home and time to think.

When I headed out, I had some logistical details, so I asked Siri to call home.  This I’d done before.  Then, finding out m’lady was out and about, I decided to see if I could text by voice as well (which my brother assures me is how he always does it on his Android device).  Sure enough, I could send text messages.

I’d deliberately set my mind around focusing on my current project and taking some ideas further.  And, indeed, I had a revelation.  What could I do?  Could I take a note?  Why, yes, I can.  However, Siri stopped too early, so I tried speaking quicker.  Which has it’s own problems, but I achieved a useful reminder.

Then I thought of a further text message. Remembering the last message, I spoke quickly, and this time Siri  munged two words together.  (“Call when free” became “Call Winfrey”, and I didn’t think Oprah would take my call).  This time I had to try again, and pause more between my words. At least it didn’t end too quickly.  (Wish she’d ask me, if I cancel, whether I want to try again.)

And, then I decided I’d write a blog post about my thoughts, and I wanted a reminder (there’ve been times in the past when I had a good topic, but by the time I got back I couldn’t remember what it was). By experimentation, I found that I could indeed also make a Reminder (aka ‘ToDo’).  So I made one for that post (coming soon), and one to write this (see, it works!).  I only wish Siri could diagram for me too, or at least drive so I can do the diagramming ;).

Two take home lessons:

For one, experiment!  One of the ways I got on top of mobile was by trying everything I could to see how I could use mobile to make me more effective. As the lotteries would have it, you have to be in it to win it. (Social media is where I usually make this statement.)

For another, taking time for reflection is powerful, particularly if you seed yourself a goal.  I turned off the radio to make sure I wasn’t distracted, and the miles flew by while I worked on my topic.

Coming in my next post, my revelation.

Busy at #DevLearn 13!

4 October 2013 by Clark Leave a Comment

Just looked at my commitments for the eLearning Guild’s always fun DevLearn conference, and I’m quite booked, all with fun and interesting stuff:

  • My mobile design workshop kicks off: how do you take advantage of these devices?
  • I’m doing two stages:
    • a panel on the future on the mobile stage,
    • talking ‘smart content’ on the emerging tech stage
  • I’m doing a session on L&D myths with Chad Udell
  • I’m part of a panel on the future of elearning
  • and I’m doing two Morning Buzz sessions:
    • one on content models & architectures,
    • and one on elearning strategy

It’s going to be busy and fun.  In between I will attend sessions, walk the expo, attend the DemoFest, do #lrnchat, and talk to folks. I hope one of the folks I talk to is you! If you’re there, say hello.  If not, stay tuned to the backchannel, it’s a great conference (I’ll try to post mind maps of the keynotes as usual).

Defining Mobile

25 June 2013 by Clark 11 Comments

At the recent Guild mLearnCon  mobile learning event, I had a thought that seems to answer a long time debate.  The debate centers on the definition of a mobile device.  The feature/smart phone is obviously a candidate, and tablets seem pretty clearly included too, but the ongoing issue has been whether a laptop counts. And I may have finally discovered a way of looking at it that answers the question.

Eschewing the more abstract and academic definitions, the one that has most resonated with me has been Judy Brown’s.  As I recall it, her characteristics are:

  • small enough to fit in a pocket or purse,
  • you’re familiar with it,
  • instant on,
  • and a battery that will last all day.

And this has been pretty good, because most laptops don’t fit the latter criteria, their batteries didn’t used to be able to go all day.  However, this is a characteristic-based definition, e.g. about inherent properties of the device, and this can change. The new MacBook Airs, for instance, now have a battery that will last all day. And, even if the 13″ is too big, the 11″ or some other might soon fit the criteria. That is, we’re hitting a moving target.

What struck me the other day, however, was looking at it not from inherent properties of the devices, but from usage affordance, i.e. how one uses the device.  Because it struck me: to me, it’s not really a mobile device unless you can use it with two hands, standing up or in motion. More importantly, it has to be a natural usage: holding up a netbook with one hand and hunt-and-peck with one hand doesn’t qualify.  In short, if you can’t use it with two hands while moving, it’s not really mobile.

This strikes me as a way that will inherently allow new devices and new capabilities, yet still clearly distinguish what’s mobile and what’s not.  So, for instance, devices with keyboard that turns around and becomes a tablet?  A tablet’s mobile: hold with one hand, touch with the other.  A two-handed keyboard is not. Will this fall apart?  Probably, as the ultimate mobile test is whether it’s a device that goes with you  everywhere: to the market, to a party, even to the bathroom.  And some may be able to, but which ones really  do? Regularly?  If I had a small enough tablet, or iPod touch, probably, but the phone, yes!  However, in some contexts, e.g. work, a tablet might go with me to all my work contexts, and then it qualifies  if it meets the criteria: of being able to used  naturally,  standing up.

This, to me, seems to provide a better criteria, at least for now.  What say you?

 

Chuck Martin #mLearnCon Keynote Mindmap

19 June 2013 by Clark 1 Comment

Chuck Martin gave a lively and valuable keynote at #mLearnCon, with stats on mobile growth, and then his key components of what he thinks will be driving mobile.  He illustrated his points with funny and somewhat scary videos of how companies are taking advantage of mobile.

MartinKeynoteMindmap

Christopher Pirie #mlearncon Keynote Mindmap

18 June 2013 by Clark 1 Comment

Christopher Pirie opened the eLearning Guild’s mLearnCon mobile learning conference with a fair overview of technology for learning.  He talked about the usual trends, and pointed to some interesting game apps for learning.  Kodu, in particular, is an interesting advancement on things like Scratch and StageCast’s Creator.

I was somewhat surprised by his pointer to Bloom as the turning point to modern learning design, as I’d be inclined to point more to Collins & Brown’s Cognitive Apprenticeship. I also think he should take a look at Donald Clark’s criticisms of Mitra’s Hole in the Wall.  Finally, the characterization between the overhead projector as characteristic of 1991 and the Kinect for 2012 is a bit spurious: in 1991 we also had HyperCard, and in 2012 I don’t see the Kinect in many classrooms yet, but his point is apt about the potential for change we have at our fingertips.

Overall, a nice kickoff for the conference.

PirieKeynoteMindmap

Extending Learning

23 May 2013 by Clark 9 Comments

At the just concluded ASTD International Conference and Exhibition, on exhibit were, finally, two instances of something that should’ve been obvious. And I’m not alone in having waited.

SpacedPracticeSeveral years ago, Dr. Will Thalheimer was touting a ‘learning follow-on’ solution, a mechanism to continue to reactivate knowledge after a learning experience. He’s talked about the spacing effect (even providing the basis for a diagram in Designing mLearning), drawing upon his experience as one of our best proponents of evidence-based learning design. We know that reactivation leads to better outcomes, whether seeing a re-representation of the concept, a new example (ideally in another context), and most usefully, having more practice. I’m not aware of how the solution he was touting at the time, but as we really haven’t seen any significant awareness raising, I’m not optimistic.

However, at the conference were two separate examples of such systems. They worked differently, but that they exist at all is a positive outcome. Both used diagrams (e.g. Ebbinghaus forgetting curve) to show the effects of memory over time, and it’s apt that the problem is real. If we just use the traditional event model, things are likely to be gone a few days later if it’s not immediately put into action. That doesn’t characterize many of our learning outcomes.

The solutions were different, of course. One used mobile technology to provide reminders and access to content. The other used the web. Both basically provided the same opportunity. I didn’t evaluate the relative costs, ease of integration, etc, but having such capability is great. It’s something that folks could arrange for themselves, but as yet I haven’t really seen it, at least not in a systematic way.

They still separate solutions, not integrated, but it’s reason for hope. It’s surprising no one’s baked it into their LMS, but there you go. At least we’re seeing the beginning of awareness, and hopefully we’ll get more.

Contextifying

16 May 2013 by Clark 3 Comments

In creating a presentation for the Guild’s upcoming mLearnCon, I was thinking about ways we go wrong, and one is thinking that it’s just about content. Really, context is the new opportunity.  So what are the opportunities?  I thought of three possible ways in which we might use context: where, when, and what’s near.

Most of mobile context is about where we are.  With GPS chips in many devices, and other information potentially useful (what wifi networks you’re near and their location is known), we’ve been able to do lots.  Look at things like Yelp and Google Maps, which let us navigate and find things near us. We can also lay over information (c.f. augmented reality) on the world near us.  We can annotate the world with information about topics related to location such as geology, architecture, politics, history, and more, as well as more pragmatic thoughts like potential clients, available resources, and locations.

A second opportunity, which is largely missed, is responding to ‘when’ we are. That is, knowing what we’re doing (e.g. through a calendar), and acting appropriately.  We can prepare people before events, support them during, and provide reflection opportunities afterwards.  There’s finally a prototype calendar app out that uses your calendar to bring in information about relevant emails, people, and documents associated with meetings, for example.

The third opportunity came to mind , however.  It is related to the first, but somewhat different. In this situation, I’m thinking about what’s near you. It’s not based, however, so much on location as proximity: the thing that’s near you may not be there always, it may be mobile or ephemeral, but it’s an opportunity.  Perhaps it’s a combination of when and where? Regardless, if you have a task that you want to accomplish  now, and you need a resource, and it happens to be nearby, if you know that  you have the capability to succeed.

I’m not sure this list is exhaustive, but at least it provides some structure to think about opportunities.  I welcome additions, extensions, clarifications, or any other feedback!  And now I need to figure out a nice visual to go with it…

Travel Tech

2 May 2013 by Clark 1 Comment

Yesterday I wrote about some products, and I thought I should also own up to the mobile apps I use while traveling (at least domestically, international is still a bloody headache).  It’s something I do a fair bit, and is a natural opportunity for mobile to make your life easier and more effective.

First, the natural functions of basic apps are helpful.  I put my flight details and a reminder into my calendar.  3 hours before the flight, unless it’s a connection, then 40 minutes to alert me to get to the gate (United used to have an option to automatically download it to your calendar, but that changed with the software switch on the integration with the proud bird).  I also put in reservations for cars and hotels. I keep track of the confirmation number that way and don’t have to carry around an extra piece of paper.  The camera is useful too, when I need to remember my parking space.  Easier than entering into the calendar!  And I have a password app (I use SplashID since I had it before on my Treo) where I store all my membership numbers for the loyalty programs. May as well get the benefits if you have to travel.  And Google Search gets used for lots of things.

A I mentioned yesterday, Navigon is GPS software that I’ve used many a time to get from place a to place B.  I try to avoid driving if at all possible (such a waste of time, give me a train any time), but when I need to in or to an unfamiliar destination, GPS is the go. These days Google Maps does a very good job too, but if you’re going somewhere with dodgy cell coverage, having maps local is nice (if battery abusive: keep a charger).  Google maps in particular is very useful for walking directions and times, too.

I use the iBart app to check train schedules to and from the airport.  There are lots of apps out there to facilitate using particular train systems, and I’d use Metro in other towns if I were using public transit, e.g. Boston or DC.  If you live in a particular location, check and see if there’s an app for your system.

On occasions, I use SuperShuttle (I try to be frugal when time allows), and their app lets you book the trip, check on your van, etc.  When needed, it’s quite useful.  TaxiMagic would be used sometimes if I had trouble getting a cab (I can recall one time in Philly where it would’ve been very handy).

When I do have to drive, CheapGas helps you find the prices of petrol near you and find a provider with the best deal. Other special purpose driving apps are RoadAhead (finding things at turnouts ahead; but it would require someone else in the car with you) and the AAA and Roadside apps, which can help you find accommodation or help you with car trouble.  Thankfully haven’t needed them, but nice to have.

At airports, I love GateGuru.  I try to get to the airport early (I’d rather be cooling my heels with a book or an app than sweating whether I’ll make it thru security on time), and if I have time to kill or need to grab a meal or a drink, GateGuru finds the opportunities nearby and has ratings.  Very helpful.

I’ve the SeatGuru app, but I tend to use the website, as it can be helpful for choosing the best seating position, particularly when you’ve got a choice and the extra considerations aren’t obvious (loud, limited recline, etc).

When I’m looking for a place to eat, Yelp can be very helpful (in fact, finding us the nice Twin Cities Grill in Minneapolis just last week).  You can indicate where you are and look for what’s around. Google Maps can do this too, but Yelp’s somehow a little better, optimized as it is for this purpose.  On occasion I’ll use or coordinate with UrbanSpoon.

Finally, a shoutout to United.  I’ve been sucked in for years (long story, started when they were the last option when I lived in Sydney), but whether you like the service or airline or not, their app is a great example of mobile support. You can review your flights, get your boarding pass, check flight status, get your mobile QR code boarding pass, and even book a flight. Really nice job of matching user need to functionality.

So, what apps have made your life easier when you travel?

 

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