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Clark Quinn’s Learnings about Learning

2011 Predictions

1 January 2011 by Clark

For the annual eLearn Mag predictions, this year I wrote:

I think we’ll see some important, but subtle, trends. Deeper uses of technology are going to surface: more data-driven interactions, complemented by both more structured content and more semantics. These trends are precursors to some very interesting nascent capabilities, essentially web 3.0: system-generated content.   I also think we’ll see the further demise of “courses über alles” and the ‘all-singing all-dancing‘ solution, and movement towards performance support and learning facilitation driven via federated capabilities.

I think it’s worth elaborating on what I mean (I was limited to 75 words).

I’ve talked before about web 3.0, and what it takes is fine granularity and deep tagging of content, and some rules about what to present when.   Those rules can be hand-crafted based upon good guesses or existing research, but new opportunities arise from having those rules capitalize on rich data of interactions.   Both based upon some client work, and what I heard at the WCET conference, folks are finally waking up to the potential of collecting internet-scale data (e.g. Amazon and Netflix) and mining that as a basis for optimizing interactions.   Taking the steps now have some immediate payoffs in terms of optimizing content development streams and looking anew at what are important interactions, but the big returns come in creating optimized learning and performance interactions.

The second part is a bit of evangelism hoping that more organizations will follow the path foreseen by my Internet Time Alliance colleagues, and move beyond just training to covering informal learning.   I’ve talked before about looking at the bigger picture of learning, because I’m convinced that the coming differentiator will not be optimal execution but continuing innovation.   That takes, in my mind, both an optimized infrastructure and ubiquitous access (c.f. mobile).   It’s more, of course, because it also implies a culture supportive of learning, yet I think this is both an advantage for business competitiveness and a move that meets real human needs, which makes it an ideal as well as real goal.

The eLearning Mag predictions should be out soon, and I strongly encourage you to see what the bevy of prognosticators are proposing for the coming year.   I welcome hearing your thoughts, too!

My path to ITA

22 December 2010 by Clark Leave a Comment

Internet Time Alliance logoAs my colleagues Harold and Jane have done, I thought I’d capture my learning journey that led me to the Internet Time Alliance.   I started out seeing the connection between computers and learning as an undergraduate, and designed my own degree. My first job out of college was designing and programming educational computer games, which led me back to graduate school and a Ph.D. in applied cognitive science to find out how to design learning solutions better.

That has been a recurrent theme across academic endeavors, some government-sponsored initiatives, and an internet startup: designing solutions that are innovative and yet pragmatic.   It was really brought home to me when we were recently discussing a new initiative, and while my colleagues were looking at the business opportunities, my mind was racing off figuring out how to design it.

This continued in my consulting, where I moved from designing the individual solutions to designing the processes and structures to reliably deliver quality learning experience design, what I’ve called learning experience design strategy.   However, as I’ve worked with organizations looking to move to the ‘next level’, as happened with and through some of my clients, I regularly found a recurrent pattern, that integrated formal learning with performance support and eCommunity (and some other steps).

So I was focusing on trying to help organizations look at the bigger picture.   And what I recognized is that most organizations were neglecting   eCommunity the most, yet as I learned more about this from my colleague Jay Cross, the social and informal learning were the big and missed opportunity. When Jay started talked about grouping together to address this part of the space, it made perfect sense to me.   The opportunities to have large impacts with challenging but not costly investments is a natural.   So here I am.   Based upon my previous work on games and now mobile, there are some design strategy opportunities that fall to Quinnovation, but I’m eager to help organizations through ITA as well.   Hope to talk to you in the new year about whatever is relevant for you from here.

Working Smarter Cracker Barrel

12 December 2010 by Clark Leave a Comment

My Internet Time Alliance colleague Harold Jarche is a clever guy. In preparation for an event, he makes a blog post to organize his thoughts. I like his thinking, so I’ll let him introduce my post:

Next week, at our Working Smarter event hosted by Tulser in Maastricht, NL, we will have a series of short sessions on selected topics. Each Principal of the Internet Time Alliance has three topics of 20 minutes to be discussed in small groups. My topics are listed below and include links to relevant posts as well as a short description of the core ideas behind each topic.

These are mine:

Mobile

Mobile ‘accessorizes‘ your brain.   It is about complementing what your brain does well by providing the capabilities that it does not do well (rote computation, distance communication, and exact detail), but wherever and whenever you are.   Given that our performers are increasingly mobile, it makes sense to deliver the capabilities where needed, not just at their desk.   The 4 C’s of mobile give us a guide to the capabilities we have on tap.

Working smarter is not just mobile capabilities, however, but also combining them to do even more interesting things.   The real win is when we capture the current situation, via GPS and clock/calendar, so we know where you are and what you are doing, to do things that are relevant in the context.

Even without that, however, there are big offerings on the table for informal learning, via access to resources and networks.

Social Formal Learning

Social learning is one of the big opportunities we are talking about in ‘working smarter’.   Most people tend to think of social learning in terms of the informal opportunities, which are potentially huge.   However, there are a couple of reasons to also think about the benefits of social learning from the formal learning perspective.

The first is the processing.   When you are asked to engage with others on a topic, and you have designed the topic well, you get tight cycles of negotiating understand, which elaborates the associations to make them persist better and longer.   You can have learners reflect and share those reflections, which is one meaningful form of processing, and then you can ask them to extend the relevant concepts by reviewing them in another situation together, asking them to come to a shared response. The best, of course, is when learners work together to discern how the concepts get applied in a particular context, by asking them to solve a problem together.

The additional benefit is the connection between formal and informal. You must use social learning tools, and by doing so you are developing the facility with the environment your performers should use in the workplace. You also have the opportunity to use the formal social learning as a way to introduce the learners into the communities of practice you can and should be building.

Performance Ecosystem (Workscape) Strategy

Looking at the individual components – performance support, formal learning, and informal learning – is valuable, but looking at them together is important as well, to consider the best path from where you are to where you want or need to go.   Across a number of engagements, a pattern emerged that I’ve found helpful in thinking about what we term workscapes (what I’ve also called performance ecosystems, PDF) in a systemic way.

You want to end up where you have a seamless performance environment oriented around the tasks that need to be accomplished, and having the necessary layers and components.   You don’t want to approach the steps individually, but with the bigger picture in mind, so everything you do is part of the path towards the end game.   Realizing, of course, that it will be dynamic, and you’ll want to find ways to empower your performers to take ownership.

Pidgin Learning

12 December 2010 by Clark 2 Comments

The other day, my colleague Jane Hart wrote an interesting post comparing getting comfortable with learning in the real world to the experience of learning a new language. In my recent experience visiting my aunt in München and then family friends in a small village outside Bayreuth, I had a chance to experience the intermediate stages of transitioning from one language, really one culture, to another.

As I sit on a train watching the landscape change from snowy villages to rainy towns, one of my learnings was that the ‘camaraderie‘ of the people trying to communicate means a lot. While my German is pretty bad, and my aunt‘s and the friends English is better but unpracticed, we could communicate. This was because there were good intentions all around. We were not looking for ways to misinterpret, or to avoid on the grounds that we could not comprehend. We instead were looking for ways to understand.

It‘s clear that we were speaking a ‘pidgin‘ language, a simplified hybrid of the two, and actually both the German and the English were butchered as a result. We would mix words from both languages when our vocabulary failed us, and find creative ways to express our thoughts. And express our thoughts we did. Between getting directions to the post office to mail the package of goodies my aunt had expected me to bring back in my streamlined luggage, running her errands, and getting my glasses fixed, all went well.

Similarly with less-familiar folks; the wonderfully warm people who hosted me in the small village were family friends, but hadn‘t seen me for 20 years, even though they know my mother. Regardless, it was easy to help her buy a computer, and for them to take me through a dark and snow-covered village in a small valley to the once a year weekend Christmas Market, where I met their friends and we drank glühwein, sang some Xmas songs, translated questionable jokes into English, and had a truly magical time.

The implications are clear: when people are committed to the process, they can be incredibly productive despite challenges. Conversely, when they‘re not, even insignificant obstacles can become complete barriers.

On the road, again

9 November 2010 by Clark Leave a Comment

The eLearning Guild‘s DevLearn was a blast, as always.   I was so involved that I hardly got to see any sessions, but had great conversations.   And afterward the Internet Time Alliance really solidified our plans.   Exciting times ahead.

And there’s quite a bit of travel coming up.   On Wed I depart to La Jolla to attend WCET’s conference, where I’ll be talking on mobile learning.   Then on Sunday I head to Phoenix for the Virtual School Symposium.

This precedes the Online Educa in Berlin December 1-3, where I again talk mobile.

On Dec 13-14, we’ll be running an ITA event in Maastricht, and then on the 16th, we’ll have one in London.   If you’re interested in working smarter and the future of organizational learning, and you’re in Europe, you should try to hit one.

In between, I   may have some free time, so let me know if you’re interested.

Early in the new year, I’ll be running the mobile design workshop in San Jose for ASTD’s TechKnowledge conference.

Further ahead, I’ll be at Sydney for the Australasian Talent Conference in May, and Wisconsin for the the Annual Conference on Distance Teaching and Learning in August.   For both of those, the topic is more the bigger picture of how learning can be facilitated with technology.

I’d welcome seeing you at any of the events.   If you attend, make sure to say hi!

the Power of Pull

3 November 2010 by Clark 2 Comments

John Seely Brown has given the leading keynote to the DevLearn conference with an inspiring talk about how the world needs to move to scalable capacity building using collaboration (we’re totally in synch!)

John Seely Brown Keynote Power of Pull

Beyond Reason

3 November 2010 by Clark 1 Comment

Night before last, I had my ITA colleagues over for dinner.   We’ve been conversing for close on two years, but other than Jay, I’d met each only once: Jane, I’d met last year when she was here, and Harold and Charles I’d each met several years ago briefly.   I don’t think Harold and Charles had met before.

So how was it that if felt like old friends getting together? Quite simply, the varied conversations we’d had had created something more than just intellectual convergence.

Now, you have to understand, we have pretty typically met once a week, via voice or video conferencing during that time. We also have a Skype chat we keep open and there are conversations that continue most every day.   We’ve also had one on one conversations by phone when needed or wanted.   We share our travels, interests, issues, concerns, and more.

This is a friendship, built virtually but still connected by all the elements that make friendships: trust, authenticity, shared concerns, and mutual goals. And, yet, we still wrestle with, and advance, our understandings of the work we’re trying to do as well.   We coordinate events, and gigs, working together as well as helping one another.

I mention this to reinforce the point that real communities can be built with virtual tools. With the right emotional connections, environment, and commitment, our cognitive commitments are effectively met , and perhaps even augmented, relative to meeting face to face.   Sure, we’ll have a couple of days of face to face work to take care of some stuff that we’ve been working on, but we’ve built the relationships and done useful work as well, and it will continue.

To me, that is the power that’s on tap, the offer we must seize to the benefits of our organizations, and society.   We welcome you to join us.

The role of the university?

27 October 2010 by Clark 7 Comments

Unhappy in many ways with the current status of education, particularly here in the US, I’ve been thinking a lot about what would make sense. What’s the role of K12, and then what’s the role of a university?   Some thoughts recently coalesced that I thought I’d put out and see what reaction I get.

The issue, to me, covers several things.   Now, I talked some time ago about my ongoing search for wisdom, and the notion of a wise curriculum coupled with a wise pedagogy very much permeate my thinking. However, I’m probably going to be a bit more mundane here.   I just want to think what we might want to cover, and how.

Let me start with the premise that what needs to be learned to be a productive member of society needs to be learned before university, as not everyone goes further.   If we truly believe (and we should) that 21st Century skills of learning, research, communication, leadership, etc, are skills everyone needs, then those are K12 goals. Naturally, of course, we also include literacy of many sorts (not just reading and writing), and ideally, thinking like a mathematician and scientist (not science and math).

However, if those are accomplished in K12 (when I’ve previously argued learning how to think might be the role of the university, and now think it’s got to be before then), then what is the role of university?   Given that the half-life of knowledge is less than four years, focusing on preparing for a lifetime of performance is out of the question.   Similarly, pursuing one fixed course of study won’t make sense anymore, as the fields are beginning to change, and the arbitrary categorizations won’t make sense. So what then?

I’m thinking of going back to the original Oxbridge model.   In the old days, you were assigned a tutor (and advisor), and you met with that person regularly. They’d have a discussion with you, recommend some activities (read X, solve Y), and send you on your way. It was a customized solution.   Since then, for a variety of reasons (scale, mostly), the model’s turned into a mass-production model.   However, we now have the power of technology.

What if we moved to a system where individuals could spend some time exploring particular areas (like the first two years or so of college), and then put together a proposal of what they wanted to do, and how they’d pursue it, and the proposal would be vetted. Once approved, there’d be regular updates. Sure, there’d likely be some templates around for learning, but it’d be more self-directed, customizable, and put the appropriate responsibility on the learner.

I may be biased, as I designed my own major (UCSD’s Muir campus had a mechanism to design your own degree, and as they didn’t have a learning technology program…) as an undergraduate, and again you propose your research as a PhD candidate, but I think there’s a lot to recommend a learner taking responsibility for what they’re going to study and why. Granted, universities don’t do a good enough job of articulating why a program sequence has particular courses in it, but I think it’s even better if a learner at least has to review and defend it, if not choose it themselves.

Naturally, some domain-specific learning skills would emerge, but this would provide a more flexible system to match how specializations are changing so dynamically, serve as a model for life, and put the responsibility of faculty members more to mentorship and less to lecture. It would necessitate a change in pedagogy as well.

I think, in the long term, this sort of model has to be adopted.   In the short term, it will wreak havoc with things like accreditation, but that’s not necessarily a bad thing, given the flaws we’re beginning to see in the existing system, both non- and for-profit.   I reckon the for-profits might be able to move quicker, but there will be battles.   And, of course, changing faculty minds reminds me of the old joke: “How many academics does it take to change a lightbulb?”   “Change?” (And I *was* one!)

Naturally, this has implications for K12 too, as many have articulately argued that the pedagogy needs to change there as well, following the learners’ interests.   Likewise the notion of educational publishing (where is that iPad replacement for my kid’s texts?).   Those are topics for another day.

So, does this make sense? What am I missing?

ITA and DevLearn!

26 October 2010 by Clark Leave a Comment

I’m excited to say that all the Internet Time Alliance (Jay, Jane, Harold, Charles, & myself) are all going to be at DevLearn this year.   I’m excited because I’m looking forward to having us all together, given that normally Jane & Charles are in the UK, Harold’s hangs out above the east coast of Baja Canada, and Jay and I populate the west coast.   At least, when we’re home.   While we’re in touch every day, and have gotten together in subgroups, we never have we been together in one place!   Practicing what we preach…

Of course, I’m also excited because DevLearn is always a great conference, and this year is shaping up to be the best yet.   The eLearning Guild team (Brent, Heidi, David and the rest) continue to improve on the excellent job they always do, the exhibit hall is sold out, I’m sure the attendance will be high, and some of the folks who I’ve most been looking to meet will be there (Jane Bozarth, I’m looking at you ;).   And, of course, my friends from previous conferences, Aaron, Marcia, Mark, Koreen, the list goes on.   The keynotes look great (JSB, Marcia!), and the lineup of other speakers reads like a who’s who of elearning.

Given that the ITA will be together, we’ll be mind-melding for a couple of days afterwards.   To that end, I strongly encourage you to find us and talk to us, individually or collectively, and let us know what you’re thinking, what your concerns are, what barriers you are facing, and so forth.   We’ll be attending each others’ sessions, and others, as well as in all the usual places (expo halls, watering holes,…).   Please give us a chance to meet you and hear from you.

Jane Hart will be speaking at 10:45 on Wed the 3rd, on The State of Learning in the Workplace Today (session 110).   Jay Cross will be speaking at 4 PM on Working Smarter: Learning is the REAL Work! (session 310).   Finally, I’ll be speaking on Thursday the 4th at 10:45 on Rethinking eLearning: Performer Augmentation (session 410). I reckon we’ll all be at each of our sessions. I will also be part of the Mobile Learning Jam at 3PM on Wed, speaking with Paul Clothier and Rovy Brannon on An ISD Discussion of Mobile Learning (though I don’t necessarily expect my ITA colleagues to be there for that session).

And, of course, please just do say hello.   I look forward to meeting you or seeing you again!

Co-Curation

25 October 2010 by Clark 1 Comment

In a presentation yesterday by Dr. Deborah Everhart, talking about Web 2.0 and the future of teaching and learning at Berkeley’s new Center of Next Generation of Teaching and Learning, she used the familiar mechanism of transitions from Web 1.0 to Web 2.0.     One of the transitions she described, from Buying to Self-Publishing sparked a thought. This was very much in the context of higher education, but it extends further.

For context, realize that we’re being inundated with knowledge.   One of the roles of our personal learning networks is to follow people who sort through the memes coming along and reframe them into new ideas, posts and more. People like my ITA colleagues and many others (e.g. #lrnchat instigators) are worth following (virtual mentorships) because they are essentially serving as curators for knowledge.

So these people are self-publishing.   In higher education, we think of authors of textbooks, although in a sense they’re curating knowledge as well. And we’re seeing movements where teams are beginning to author texts, not just for publishers but in open access contexts as well.   If we extend this, communities are, increasingly, similarly curating information.

And, really, they’re co-curating. Wikipedia ends up being the ultimate co-curated body of knowledge.   It’s co-creation, but because it’s pulling together bits of knowledge from other places. In the case of innovation, where experts are solving new problems, that’s co-creation, but capturing resources around topics and combining them is a combination of curation and creation, co-curation.

I note that this is not a new term, as librarians have been apparently using it for a while, but I think it’s an important concept in the overall context of learning together; co-creating libraries (have you ever received a request for the books you think are most critical for X :) of resources and references.   It’s a part of the larger picture of creating personal learning environments, personal learning networks, and personal knowledge management.

When I reflect on the fabulous learning that comes from my networks (such as those listed above and ITFORUM), I am really really grateful to those who contribute so that we all learn together. Thanks!

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