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Clark Quinn’s Learnings about Learning

Ignoring Informal

14 October 2009 by Clark 4 Comments

I received in the mail an offer for a 3 book set titled Improving Performance in the Workplace.   It’s associated with ISPI, and greatly reflects their Human Performance Technology approach, which I generally laud as going beyond instructional design.   It’s also by Pfeiffer, who is my own publisher, and they’re pretty good as publishers go.   However, I noticed something that really struck me, based upon the work I’ve been doing with my colleagues in the Internet Time Alliance (formerly TogetherLearn).

The first volume is really about assessing needs, and design, and it includes behavioral task analysis and cognitive task analysis, and even talkes about engagement strategies in simulation and gaming, video gaming.   The second volume includes performance interventions, and includes elaerning, coaching, knowledge management, and more (as well as things like incentives, culture, EPSS, feedback, etc.   The third volume’s on measurement and evaluation.

All this is good: these are important topics, and having a definitive handbook about them is a valuable contribution (and priced equivalently, the whole set is bargain-priced at $400).   However, while I don’t have the book to hand to truly evaluate it, it appears that there are some gaps.

In my experience, some issues are not behavioral or cognitive but attitudinal.   Consequently, I’d have thought there might be some coverage.   There was a chapter in Jonassen’s old Handbook on Research in Ed Tech on the topic, and I’ve derived my own approach from that and some other readings. When they get into tools, they seem to miss virtual worlds, and they seem to have a repeat of the straw-man case against discovery environments (many years ago it was recognized that pure discovery wasn’t the go, and guided discovery was developed).   It bugs me that I can’t find the individual authors, but I do recognize the names of one of the editors.     But these aren’t the biggest misses, to me.

Overall, there seems to be no awareness of the whole thrust of social and informal learning.   Ok, so Jay’s book on Informal Learning is relatively new, and the concrete steps may still be being sorted out, but there’s a lot there.   Or perhaps it’s covered in Knowledge Management (after all, Marc Rosenberg’s been deeply involved in ISPI and wrote the Beyond e-Learning book).   Yet it seems a bit buried and muddled, and here’s why:

I’m working with a client now, and one of my tasks is surveying how they’re using social media.   A group responsible for technical training (and they’re an engineering organization) recognized that they weren’t able to keep up with the increasing quantity and quality of changes that were coming.   Rather than do a performance improvement intervention, they realized that another opportunity would be to start putting up information and inviting others to contribute.   They put up a wiki, and first maintained it internally, and then gradually devolved some of the responsibility out to their ‘customers’.

The point is, how does that fit into the traditional paradigm?   And yet, increasingly, we’re seeing and recommending approaches that go beyond the categories that fit here.   I wonder if their metrics include the outputs of enabling innovation.   I wonder if their interventions include expertise finders and collaboration tools. I wonder if their analyses include the benefits of ‘presence’.

Times are changing, faster and faster.   I think these books would’ve been the ideal thing, maybe 5 years ago.   Now, I think they’re emblematic of a training mindset when a larger perspective is needed.   These come into play after you’ve identified that a formal approach is needed.   They use a phrase of a ‘performance landscape’, but their picture doesn’t seem to include the concepts that Jay includes in his ‘learnscape’ and I as the ‘performance ecosystem’.

Extending Virtual World Affordances

6 October 2009 by Clark 3 Comments

I recently attended the 3DTLC conference, as I reported before.   Chuck Hamilton presented on his (IBM’s) take on affordances on virtual worlds. Given that I’ve opined before, I asked for more detail on their take, and he was kind enough to forward to me their definitions.     I like what they’ve done, but it led me to try to refine what I see as some confounding (they actually separate several of their 10 into two separate ones), and try to capture what I think are core, what can be enabled, and what then arise from those capabilities.

VWAffordancesI start with what I think are the core affordances of virtual worlds, that there’s a 3D world, that you can visit, and that’s digital.   From there, I see that you can enable others to be there (social), you can enable action (agency), the world can be kept around (persistent), and it can be made accessible broadly (e.g. through the internet).

If you choose to enable those (and you should, in most cases), you get some emergent properties.   Chuck talked about a universal visual language, and you certainly can both tap into, and establish, visual cues. The scale does not have to be real, but can indeed scale down to and up to any size you want, in part or all.

You can choose to be anonymous, but if you don’t and choose to have a representation that is active over time, you can establish a reputation.

By being active, you can also enable practice opportunities such as simulations, scenarios, and games.   If agency includes not just interaction, but creation, and you have social, you can have co-creation (one of the most exciting opportunities for informal learning). The persistence of your activity creates the opportunity to capture traces for reflection, e.g. ‘after-action review’.

The fact that it’s digital means it can be augmented with external capability: media, applications, and more.   Also, you can be at least geography-independent, if not chronologically-independent.

This is a preliminary stab at trying to trace the initial, potential, and consequently emergent affordances, by no means do I think it’s the definitive answer.   Feedback solicited!

Virtual Worlds: Affordances and Learning

25 September 2009 by Clark Leave a Comment

Two days ago I attended the 3D Teaching, Learning, & Collaboration conference, organized by Tony O’Driscoll.   I’ve previously posted my thoughts on virtual worlds, but I had a wee bit of a revelation that I want to get clear in my head, and it ties into several things that went on at the conference.

First, let me say that the day of the conference I got to attend was great, with lots of the really involved folks there, and every evidence (including the tweet stream) that the second day was every bit as good.   Tony talked about his new book with Karl Kapp, Chuck Hamilton spoke on lessons learned through IBM’s invovlement in Virtual Worlds, Koreen Olbrish chaired a panel with a number of great case studies, to name just a few of the great opportunities.

Chuck listed 10 ‘affordances‘ of virtual worlds, expanding a list Tony had previously started.   There was some debate about whether affordance is a good term, since not everyone knows it, but I maintain that for people who need it, it’s the right term and that we can use some term like ‘inherent capability’ for those who don’t.   I had some quibbles with Chuck’s list, as it seemed that several confounded some issues, and I hope to talk with him more about it.

Tony also presented, in particular, some principles about designing learning for virtual worlds (see slide 17 here).   Interestingly, they aren’t specific to virtual worlds, and mirror the principles for designing engaging learning experiences that come from the alignment of educational practice and engaging experiences I talk about in my book.   Glad to see folks honing in on principles for creating meaningful virtual world experiences!

The revelation for me, however, was linking the social informal learning with virtual worlds.   Virtual worlds can be used for both formal and informal learning, they’re platforms for social action.   I’ve had the formal and informal separated in my mind, but needn’t.   I’ve been quite active in social learning to meet informal learning needs with   my togetherLearn colleagues, but have always written off virtual worlds as still having too much technical and learning overhead to be worth it unless you have a long-term intention where those overheads get amortized.

What’s clear is that, increasingly, organizations are creating and leveraging those long term relationships.   ProtonMedia even announced integration of both Sharepoint and their own social media system with their virtual world platform, so either can be accessed in world or from the desktop. There were a suite of examples across both formal and informal learning where organizations were seeing real, measurable, value.

The underlying opportunities of virtual presence are clear, it’s just not been clear that it’s significantly better than a non-immersive social networking system.   Certainly if what your people need to formally learn, or informally network on is inherently 3D, but the contextualization is having some benefits.

Some issues remain. At lunch I was talking to some gents who have a system that streams your face via webcam onto your avatar, so your real expressions are represented.   That’s counter to some of the possibilities I see to represent yourself in virtual worlds as you prefer to be seen, not as how nature commands, but there are some trust issues (and parental safety concerns as well).

Still, as technical barriers are surpassed, and audiences become more familiar with and comfortable in virtual worlds, the segue between formal and social networking can be accomplished in world making a virtual business office increasingly viable.   It may be time to dust off my avatar and get traveling.

The 7 c’s of natural learning

18 September 2009 by Clark 7 Comments

Yesterday I talked about the seeding, feeding, and weeding necessary to develop a self-sustaining network. I referred to supporting the activities that we find in natural learning, for both formal and informal learning.   The goal is to align our organized support with our learners to optimize the outcome.   In thinking about it (and borrowing heavily from some slides by Jay Cross), I discerned (read: worked hard to fit :) 7 C’s of learning that characterize how we learn before schooling extinguishes the love of learning:

Choose: we are self-service learners.   We follow what interests us, what is meaningful to us, what we know is important.

Commit: we take ownership for the outcomes.   We work until we’ve gotten out of it what we need.

Crash: our commitment means we make mistakes, and learn from them.

Create: we design, we build, we are active in our learning.

Copy: we mimic others, looking to their performances for guidance.

Converse: we talk with others. We ask questions, offer opinions, debate positions.

Collaborate: we work together. We build together, evaluate what we’re doing, and take turns adding value.

With this list of things we do, we need to find ways to support them, across both formal and informal learning.   In formal learning, we should be presenting meaningful and authentic tasks, and asking learners to solve them, ideally collaboratively.   While individual is better than none, collaborative allows opportunity for meaning negotiation.   We need to allow failure, and support learning from it. We need to be able to ask questions, and make decisions and see the consequences.

Similarly in informal learning, we need to create ways for people to develop their understandings, work together, to put out opinions and get feedback, ask for help, and find people to use as models.   By using tools like blogs for recording and sharing personal learning and information updates, wikis to collaborate, discussion forums to converse, and blogs and microblogs to track what others think are important, we provide ways to naturally learn together.

Recognize that I’m taking the larger definition of learning here.   I do not mean just courses, though they’re part of it.   However, real learning involves research, design, problem-solving, creativity, innovation, experimentation, etc.  We absolutely have to get our and the organization’s mind around this if we’re going to be effective.   So, look to natural learning to guide your role in facilitating organizational learning.

Seed, feed, & weed

17 September 2009 by Clark 12 Comments

In my presentation yesterday, I was talking about how to get informal learning going.   As many have noted, it’s about moving from a notion of being a builder, handcrafting (or mass-producing) solutions, to being a facilitator, nurturing the community to develop it’s own capabilities.   Jay Cross talks about the learnscape, while I term it the performance ecosystem. The point, however, is from the point of the view of the learner, all the resources needed are ‘to hand’   through every stage of knowledge work. Courses, information resources, people, representational tools, the ability to tap into the 4 C’s (create, contextualize, connect, co-create).

Overall, it taps into our natural learning, where we experiment, reflect, converse, mimic, collaborate, and more.   Our approach to formal learning needs to more naturally mimic this approach, having us attempting to do something, and resourcing around it with information and facilitation.   Our approach to informal learning similarly needs to reflect our natural learning.

Networks grow from separate nodes, to a hierarchical organization where one node manages the connections, but the true power of a network is unleashed when every node knows what the goal is and the nodes coordinate to achieve it.   It is this unleashing of the power of the network that we want to facilitate.   But if you build it, they may not come.

Networks take nurturing.   Using the gardener or landscaper metaphor,   yesterday I said that networks need seeding, feeding, and weeding.   What do I mean?   If you want to grow a network, you will have to:

Seed: you need to put in place the network tool, where individuals can register, and then create the types of connections they need.   They may self-organize around roles, or tasks, or projects, or all of the above.   They may need discussion forums, blogs, wikis, and IM.   They may need to load, tag, and search on resources.   You likely will need to preload it with resources, to ensure there’s value to be found.   And you’ll have to ensure that there are rewards for participating and contributing.   The environment needs to be there, and they have to be aware.

Feed: you can’t just put in place, you have to nurture the network.   People have to know what the goals are and their role.   Don’t tell them what to do, tell them what needs done.   You may need to quietly ‘encourage’ the opinion makers to participate.   And the top of the food chain needs to not only anoint the process, but model the behavior as well.   The top level of the group (ie not the CEO, but the leader of whatever group you’ve chosen to facilitate) needs to be active in the network.   You may need to highlight what other people have said, elicit questions and answers, and take a role both within and outside the network to get it going.     You may have to go in and reorganize the resources, take what’s heard and make it concrete and usable. You’ll undoubtedly have to facilitate the skills to take advantage of the environment.   And you have to ensure there’s value there for them.

Weed: you may have to help people learn how to participate.   You may well find some inappropriate behavior, and help those learn what’s acceptable. You’ll likely have to develop, and modify, policies and procedures.   You may have to take out some submitted resources and revise them for better usability.   You may well have to address cultural issues that arise, when you find that participation is stunted by a lack of tolerance of diversity, no openness to new ideas, no safety for putting ideas out, and other factors that facilitate a learning organization.

However, if you recognize that it will take time and tuning, and diligently work to nurture the network, you should be able to reap the benefits of an aligned group of empowered people.   And those benefits are real: innovation, problem-solving, and more, and those are the key to organizational competitiveness going forward. Ready to get grubby?

Driving formal & informal from the same place

8 September 2009 by Clark 4 Comments

There’s been such a division between formal and informal; the fight for resources, mindspace, and the ability for people to get their mind around making informal concrete.   However, I’ve been preparing a presentation from another way of looking at it, and I want to suggest that, at core, both are being driven from the same point: how humans learn.

I was looking at the history of society, and it’s getting more and more complex. Organizationally, we started from a village, to a city, and started getting hierarchical.   Businesses are now retreating from that point of view, and trying to get flatter, and more networked.

Organizational learning, however, seems to have done almost the opposite. From networks of apprenticeship through most of history, through the dialectical approach of the Greeks that started imposing a hierarchy, to classrooms which really treat each person as an independent node, the same, and autonomous with no connections.

Certainly, we’re trying to improve our pedagogy (to more of an andragogy), by looking at how people really learn.   In natural settings, we learn by being engaged in meaningful tasks, where there’re resources to assist us, and others to help us learn. We’re developed in communities of practice, with our learning distributed across time and across resources.

That’s what we’re trying to support through informal approaches to learning. We’re going beyond just making people ready for what we can anticipate, and supporting them in working together to go beyond what’s known, and be able to problem-solve, to innovate, to create new products, services, and solutions.   We provide resources, and communication channels, and meaning representation tools.

And that’s what we should be shooting for in our formal learning, too. Not an artificial event, but presented with meaningful activity, that learners get as important, with resources to support, and ideally, collaboration to help disambiguate and co-create understanding.   The task may be artificial, the resources structured for success, but there’s much less gap between what they do for learning and what they do in practice.

In both cases, the learning is facilitated. Don’t assume self-learning skills, but support both task-oriented behaviors, and the development of self-monitoring, self learning.

The goal is to remove the artificial divide between formal and informal, and recognize the continuum of developing skills from foundational abilities into new areas, developing learners from novices to experts in both domains, and in learning..

This is the perspective that drives the vision of moving the learning organization role from ‘training’ to learning facilitator. Across all organizational knowledge activities, you may still design and develop, but you nurture as much, or more.   So, nurture your understanding, and your learners.   The outcome should be better learning for all.

On the road again

21 August 2009 by Clark Leave a Comment

I like going to conferences: exchanging ideas, meeting new people, and just variety.   However, I haven’t been on the road since early June for any conferences, after running a workshop at ASTD’s international conference and then presenting at DAU/GMU’s Innovations in eLearning Conference.   But it’s that time again.

First, Jay Cross and I will be presenting on the Chief Meta-Learning Officer article we wrote at the Fall CLO Symposium Sept 28-30.   We’ll be riffing on the results of the survey we made available as part of the article, looking at what folks are saying about how their organization is learning.   There are big opportunities for organizations to improve how the facilitate and leverage their employee ideas, and we’re hoping to help that vision come forth.

At DevLearn (Nov 10-13), Jay and I will be running a 1 day workshop on how to be a Chief Meta-Learning Officer, and I expect we’ll capture some of the process and outcomes that led my attendees at the elearning strategy workshop to say things like “powerful and overwhelming – in a good way!”,   “Very current for today‘s priorities”, “extremely useful … I learned so much”, and “Really makes the shift from just
learning and takes it to performance.”   While it’ll focus more on the social and informal, that’s where a lot of opportunity is, and it’s really a whole shift about thinking of the learning organization’s role.

I’ll also be presenting the performance ecosystem in an abbreviated form as a concurrent session. I will also partner with Richard Clark to talk about pragmatic mobile development.   I’m looking forward to it.

I was also reflecting about what makes a good conference.   I don’t know about CLO (my first), but I love the Guild events, and I was trying to figure out why.   I think it’s because they do as good a job as anyone at making the event a good experience for all: attendees, exhibitors/sponsors, and speakers.   Others come close, but they really strike the best balance.

From an attendee perspective, you want speakers that cover the breadth and depth you want, for different levels of experience, and access to vendors without being hammered with pitches.   As a speaker, you want to maximize your exposure if you get to speak, and be treated like a valuable contribution. I can’t speak what it’s like from a vendor perspective, but I reckon it’s fair access to attendees without onerous costs or restrictions.   Somehow, the Guild events strike this balance the best, from my perspective as a speaker and attendee.

The ongoing success suggests others feel the same. I was just reviewing the speaker list, and see that in the very first timeslot, you’ve got Allison Rossett going up against Ruth Clark and Ray Jimenez, among others!   That’s a pretty heady lineup.   The topics are similarly spread to be as interesting as the speakers, with user-generated content, rapid elearning, mobile, games/simulations, and more.   And again, that’s only the first timeslot!

I’ll be online presenting in October and again in January, but for someone who’s in elearning, I still value the face to face time when I can get it.   Hope to meet you at one of these, please do introduce yourself or say hi!

The Performance Environment

17 August 2009 by Clark 12 Comments

I’ve represented the performance ecosystem in several ways in the past, and that process continues to occur.   In the process of writing up a proposal to do some social learning strategizing for an organization, I started thinking about it from the performer perspective.PLE

Now, personal learning environments (PLE) is not a completely new concept, and quite a number of folks contributed their PLEs here.   However, I wasn’t creating mine so much as a conceptual framework, yet it shares characteristics with many.

I realized there were some relevant dimensions, so I added those in, including whether they tend to be more reflective or active, and whether they’re formal or informal.   Note that I played a little fast and loose in the positioning to hopefully not make the connections too obscured, so it’s not quantitatively accurate so much as conceptually indicative.   Also, I’m trying to catch categories of tools, not specifics.   Still, I (apparently :) thought it was interesting enough to try to get feedback on.

So, what do you think? Am I missing a channel?   A connection?   Feedback solicited.

Guff: a conversation in 3 parts. Part 3

5 August 2009 by Clark Leave a Comment

A: “Ok, you‘ve got me thinking about this social learning guff.   But it sounds expensive as well as difficult.   Suppose I need a whole social media system, some big installation.   Not sure I can sell it up the chain.”

B: “One thing at a time.   First, it doesn‘t have to be expensive.   You likely already have some of the social media infrastructure, and other ways can be darn near free, but of course the rest of it does take time and effort.”

A: “Well, the cost is good news.   But I‘ve got to have payoff numbers.   Intangibles are a hard sell.”

B: “I hear you.   That‘s why it‘s worth it to take some time and do the back of the envelope numbers.   It‘s not like you can pull someone else‘s numbers off the shelf and apply them, though there are examples that can provide guidance, like the customer numbers.”

A: “Customers?   I thought this was internal”

B: “Oh, internal‘s a big opportunity, but so are conversations with customers, supply chain partners, any stakeholders that can be the source of valuable interactions.   Companies have found value crowd-sourcing new products and processes, having customer communities self-help, and even facilitating communities related to their products and services.   And, of course, there have been some spectacular mistakes by ignoring social media!   Have you heard about the cluetrain”

A: “As in ‘get a clue‘?   What is all this, crowdsourcing, cluetrain”

B: “Sorry.   Crowdsourcing is getting a lot of people to contribute ideas.   It‘s the ‘room is smarter than the smartest person in the room‘ (if you manage the process right), carried to the next level.   The Cluetrain manifesto was a marvelously foresightful and insightful recognition that with the power of the network, you no longer can control the information about your company, so you have to start having a dialog with customers.”

A: “So, we need social internal and external, eh”

B: “Yep, that‘s the idea.   And you figure out how much value you can get from your customers by having them provide you feedback, how much by making it easier to help themselves. That‘s on top of the benefits of reducing time to get answers and increasing the quality of internal ideas.”

A: “Sounds hard to quantify.”

B: “Well, it‘s not necessarily easy, but it is doable.   It just takes some time, but during that time you‘ll really be exploring the opportunities to make your company more effective.   There are big wins on the table, and it‘s kind of a shame if you ignore them or walk away.”

A: “Does this mean I can take the cost of the training department away”

B: “No, but changing it.   It‘s not replacing training, though having the social media infrastructure more effective.   Face it, most training is a waste of money not because it‘s not necessary, but because it‘s done so badly.”

A: “I‘ll say.”

B: “So why do you keep doing it”

A: “Because it‘s supposed to be important!”

B: “And it is, but if it‘s important, isn‘t it worth doing well”

A: “I suppose.”

B: “Here‘s the picture: you hire people, but they can‘t know everything they need to, you have proprietary processes, unique products, etc.   So you have some formal learning to get them up to speed, right”

A: “Yes, that‘s why we have it.”

B: “But once they‘re had formal training, they‘re not really productive until they‘ve had a chance to put those skills into play, and refine them. They become practitioners through practice. And then with enough time and guidance, they become your experts.”

A: “It‘s when they get beyond that novice stage that they‘re useful.”

B: “But that‘s when you ignore their needs, and there‘s so much more you can do. Practitioners don‘t need courses, but that‘s about all we do for them, when we should be giving them tools and resources.   Experts should collaborating, but the most we do with them typically is have them offer courses. It‘s broken.”

A: “And social media will hep with those latter two, supporting practitioners and experts.”

B: “Exactly!   And it can assist in making the formal learning better too.   But it requires expanding the responsibility of the training department to be a learning group, not removing the training department.”

A: “Isn‘t this IT?   Or maybe operations or engineering”

B: “Nope, they‘re stakeholders, but you don‘t want IT trying to facilitate conversations!”

A: “Darn right. But trainers aren‘t going to be able to do it either.”

B: “Yep, it‘s a shift, but they or at least the instructional designers should have the grounding in learning to make the shift.   It‘s a new world, and some shifts have to occur.”

A: “I‘ll say, it‘s changes for managers too.”

B: “Yep, new skills for all in learning, new roles, new ways of working. To cope with the new world in which we have to work in: faster, more agile. Eh”

A: “Got it.   Guess I‘d better get me some guff!” Grins.

Guff: a conversation in 3 parts. Part 2

4 August 2009 by Clark Leave a Comment

A: “Remember our discussion yesterday?   I‘m still leery of this social learning guff.   Sure, I want my folks to collaborate.   But they talk now; they‘ve got phones and email.   They can get courses if they need them.   Why do I need more”

B: “You‘re right that they‘re collaborating now.   But are they doing it efficiently?   Is what they‘re sharing accurate?   Do they go to the right people?   There‘re two problems: they probably don‘t have the best tools, and the probably don‘t have the best skills.   The evidence is that folks aren‘t doing it well.   If it‘s so critical, as you suggested yesterday, don‘t you want it optimal”

A: “Sure, but what‘s all this social media stuff got to do with it”

B: “A couple of things.   First, if someone finds an answer here, do you want someone else to have to find it again over there”

A: “Well, no.”

B: “Right.   And, if someone‘s not going to the right person, or not doing good searches, don‘t you want to help them improve”

A: “Well, yeah.   Obviously. Or kick their sorry backsides out!”

B: “Retention‘s easier than recruitment, and investing in your people‘s been shown to pay off.”

A: “You‘re right.   Ok, so you still haven‘t answered my question.”

B: “By putting in social media, we‘re providing the architecture where someone‘s answer can be shared, systematically.   Rather than leave the informal, social learning to chance, we‘re facilitating it both systemically, and personally.”

A: “Architecture, you make it sound like buildings.”

B: “Well, it is, it‘s infrastructure that supports appropriate activity.   You wouldn‘t use offices as a warehouse, and you wouldn‘t put a coffeemaker in a bathroom.   The point is to use the right tool for the job.”

A: “Great metaphor, not!”

B: “Ok, but you get the point.”

A: “So if I build it, they will learn”

B: “Of course not.   If you don‘t have a culture where it‘s safe to contribute, they won‘t.   If it‘s not safe to admit mistakes, you can‘t learn from them.   If you haven‘t established the culture, identified the skills, organized the change, or staffed appropriately, it‘s not going to happen.”

A: “Who‘s got time for that?!”

B: “Your competitors”

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