Learnlets

Secondary

Clark Quinn’s Learnings about Learning

Archives for 2010

Training Book Reviews

by 2 Comments

The eminent Jane Bozarth has started a   new site called Training Book Reviews.   Despite the unfortunate name, I think it’s a great idea: a site for book reviews for those of us passionate about solving workplace performance needs.   While submitting new reviews would be great, she notes:

share a few hundred words

1) on a favorite, must-own title, or maybe even

2) of criticism about a venerated work that has perhaps developed an undeserved glow

In the interest of sparking your participation (for instance, someone should write a glowing review of Engaging Learning :), here’s a contribution:

More than 20 years ago now, Donald Norman released what subsequently became the first of a series of books on design.   My copy is titled The Psychology of Everyday Things, (he liked the acronym POET) but based upon feedback, it was renamed The Design of Everyday Things as it really was a fundamental treatise on design.     And it has become a classic. (Disclaimer, he was my PhD advisor while he was writing this book.)

Have you ever burned yourself trying to get the shower water flow and temperature right?   Had trouble figuring out which knob to turn to turn on a particular burner on the stove?   Push on a door that pulls or vice-versa?   Don explains why.   The book looks at how our minds interact with the world, how we use the clues that our current environment provides us coupled with our prior experience to figure out how to do things. And how designers violate those expectations in ways that reliably lead to frustration.   While Don’s work   on design had started with human-computer interaction and user-centered design, this book is much more general.   Quite simply, you will find that you look at everyday things: shower controls, door handles, and more in a whole new way.

The understanding of how we understand the world is not just for furniture designers, or interface designers, but is a critical component of how learning designers need to think.   While his subsequent books, including Things That Make Us Smart and Emotional Design, add deeper cognition and engagement (respectively) and more, the core understanding from this first book provides a foundation that you can (and should) apply directly.

Short, pointed, and clear, this book will have you nodding your head in agreement when you recognize the frustrations you didn’t even know you were experiencing.   It will, quite simply, change the way you look at the world, and improve your ability to design learning experiences. A must read.

Interactivity & Mobile Development

by 1 Comment

A while ago, I characterized the stages of web development as:

  • Web 1.0: producer-generated content, where you had to be able to manage a server and work in obscure codes
  • Web 2.0: user-generated content, where web tools allowed anyone to generate web content
  • Web 3.0: system-generated content, where engines or agents will custom-assemble content for you based upon what’s known about you, what context you’re in, what content’s available, etc

It occurred to me that an analogous approach may be useful in thinking about interactivity.   To understand the problem, realize that there has been a long history of attempts to characterize different levels of interactivity, e.g. Rod Sims’ paper for ITFORUM, for a variety of reasons. More recently, interactivity has been proposed as a item to tag within learning object systems to differentiate objects.   Unfortunately, the taxonomy has been ‘low’, ‘medium’ and ‘high’ without any parameters to distinguish between them. Very few people, without some guidance, are going to want to characterize their content as ‘low’ interactivity.

Thinking from the perspective of mobile content, it occurred to me that I see 3 basic levels of interaction. One is essentially passive: you watch a video, listen to an audio, or read a document (text potentially augmented by graphics). This is roughly equivalent to producer-generated content.   The next level would be navigable content.   Most specifically, it’s hyper-documents (e.g. like the web), where users can navigate to what they want. This comes into play for me on mobile, as both static content and navigable content are easily done cross-platform.   I note that user-generated content through most web interfaces is technically beyond this level.

The next level is system-generated interaction, where what you’ve done has an effect on what happens next.   The web is largely state-independent, though that’s changing (e.g. Amazon’s mass-customization). This is where you have some computation going on in the background, whether it’s form processing or full game interaction.   And, this is where mobile falls apart.   Rich computation and associated graphics are hard to do.   Flash has been the lingua franca of online interactivity, supporting delivery cross-platform.   However, Flash hasn’t run well on mobile devices, it is claimed, for performance reasons.   Yet there is no other cross-platform environment, really.   You have to compile for each platform independently.

This analysis provides 3 meaningful levels of interactivity for defining content, and indicates what is currently feasible and what still provides barriers for mobile as well.   The mobile levels will change, perhaps if HTML 5 can support more powerful computation, interaction, and graphics, or if the performance problems (or perception thereof) go away.   Fingers crossed!

Better design doesn’t take longer!

by 1 Comment

I wrote a screed on this topic over at eLearn Mag, which I highly recommend.   In short:

Better design takes no more time* and yields better outcomes
(*after an initial transition period).

I look forward to your thoughts!

Why bash the LMS?

by 10 Comments

In response to a query about why someone would question the concept of the LMS, I penned the (slightly altered, for clarity) response that follows:

What seems to me to be the need is to have a unified performer-facing environment.   It should provide access to courses when those are relevant, resources/job aids, and eCommunity tools too.   That’s what a full technology support environment should contain.   And it should be performer- and performance-centric, so I come in and find my tools ‘to hand’.   And I ‘get’ the need for compliance, and the role of courses.

So, what’re my concerns?

On principle, I want the best tool for each task.   The analogy is to the tradeoffs between a Swiss Army knife and a tool kit.   There will be orgs for which an all-singing all-dancing system make sense, as they can manage it, they can budget for it.   In general, however, I’d want the best tool for each job and a way to knit them together.   So I’d be inclined to couple an LMS with other tools, not assume I can get one that’s best in all it’s capabilities.   I’m sure you’ve seen the companies that put in some version of a capability to be able to tick it off on a feature list, but it’s a brain-dead implementation.

Also, I do worry about the DNA of the all-singing, all-dancing.   I was asked whether a social system and an LMS, each with the same features, would be equivalent. Yes, but.   It depends on the learner experience, and that could be different.   The feature list could be identical, and all the features accessible, but I’d rather have it organized around the learner’s communities and tasks rather than courses.   But even that’s not the big worry.

My big worry, both at the individual and org level: is that focusing on an LMS, and talking about an LMS, focuses on formal learning.   And history, tradition, and a bunch of other things already have made that too much the emphasis.   Yes, I’m on a crusade, not to replace formal learning, but to put it in balance with the rest.   And given all the weight tilting towards formal, I think the pressure has to be to push much harder on non-formal before we’ll get a balance.

As an aside, my take on Snake Oil is that it’s actually about the social space, not LMSs.   Everyone who can program a DB is suddenly a social media vendor.   And lots of folks who’ve used twitter and blogged a few times are suddenly social media experts. That’s the snake oil; and it’s SoMe, not LMS (it happened there, too, but that’s past).

I don’t want my colleagues who work for LMS companies to take the bashing personally; I’ve great respect for their integrity and intellect, but I want them to understand that it’s a mission.   I’m not anti-LMS, or anti-LMS vendor; I’m anti-‘courses are the one true learning’, and I’m afraid that leading with the LMS is a slippery slope to that place.

LMSs are a tool, social networks are a tool.   I’m perfectly willing to believe that “the remaining LMS vendors are adding Web 2.0 / Social / Collaborative functionality into their offerings in a robust way”, but then don’t call it an LMS!   LMSs are about ‘managing’ learning, and that’s not what we want to do (nor, really, can do), nor do we want organizations thinking like that.   We want to facilitate learning.   Call them learning infrastructure platforms (you wanna give me some LIP?), or something else.

But if someone keeps leading with ‘learning management‘, I’m going to keep suggesting a different path.

Women are Flora, Men are Fauna

by 2 Comments

The Quinnstitute Press announces a new title: Women are Flora, Men are Fauna!

Exploiting a well-known distinction and applying it – with no reservations – to the gender split, this new book provides guidance for men and women looking for an easy answer to a complex question.   Uncluttered with boring research, this book offers simple slogans and fun ideas that will have you laughing while altering your relationships with men and women alike!

The premise is simplicity itself: women are plants, growing slowly but systematically, looking to be nurtured while sinking deep roots and taking control of their environment; men are animals, sustaining their needs in impulsive bursts. The evidence can be seen even in mankind’s earliest days of hunter/gatherer existence: men went out and hunted down prey, while women stayed close to home and harvested from the ground.

Today we see the same instincts play out in different ways, with different behavior even in the same context. Men jump between channels with the remote control, while women will settle down with a favorite show.   Men will play with the kids then leave them alone, while women will provide a persistent presence and awareness, continually nurturing.   Men will grab a bite while women will digest a meal. Men want to compete, while women cooperate.

This provides the keys to understanding behavior.   To succeed with women, you need to nurture them, take your time and letting them slowly bask in your attention.   What works with men is to tempt them with goals, and challenge them to get their best efforts in the chase. Women in the workplace need to be in positions where they can persist and slowly develop, men need to be given tasks that need quick responses and aggressive tendencies.   This guide will provide a basis for real decisions!

This new work will help you better understand the other gender, and give you tools to apply to your own relationships.   Further, this simple model will be extended to cover a broad variety of situations and topics. Written by an author who noticed the opportunity and realized that there was gain to be had from exploiting the idea as far as possible, this tome will serve as the basis for many new actions and create meaningful changes in your life.   Order today!   Movie rights are available, but that won’t last, so act now!

This is a parody, this is only a parody; if this were a real promotion there would be vibrant colored prose, appearances on Oprah, The View, Letterman, & Leno, and other signs of a real marketing budget.

Making Learning Broadly Available

by Leave a Comment

A post by Ellen Wagner got me thinking about what I’m really looking for in an interactivity solution.   She was bringing some clarity to the Adobe Flash – HTML 5 debate, pointing out that HTML 5 is not yet a standard, and emphasizing some moves by Adobe to make Flash more open.   Whether I agree or not, I realized my desire is not to choose one or the other, but instead it’s to find a solution!

The opportunity I’ve talked about before is a channel for publishers to move to a new era.   The title of my blog is learnlets, based upon a claim I made almost two decades ago: in the future there will be lots of small interactive learning experiences (learnlets) that will teach you anything you want to know, including how to make small interactive learning experiences.   That’s still a dream I have, but we’re now capable of realizing it, and there are some nuances that come from thinking about it in the current context.

Publishers produce books, but with the technology augments that they produce (ancillary or companion sites), they have most of the components needed to put meaningful problems (read: scenarios) in the mix and resource around those to create real learning experiences.   With a market channel for those learning experiences (something like an app store), where it could go out to anyone’s device (tablets would be ideal), individuals could develop their own learning path, and for formal education we’d remove the burden of books (it pains me to watch my kids lug their own weight in books off to school!) and lift the learning.

What’s necessary, besides the devices and the market (and we’re getting those) is a meaningful interactivity standard.   Flash has had performance issues, and HTML 5 may not be quite ready for prime time (and I have not yet been convinced of it’s ability to handle simulation-driven interactions).   I don’t really care which one ends up ‘winning’, I just want a standard that allows me to deliver static (e.g. text, graphics), dynamic (video/audio/animations), and interactive content in a package that I can download and interact with!   It doesn’t have to report back, we’d likely have other ways to assess outcomes (though reporting wouldn’t be a bad thing).

I think that if we can lift our learning design to match the quality of our devices, and have the market to deliver those learning experiences where and when desired, we’ll have the opportunity to lift ourselves to another level.

User-generated curriculum & competencies?

by 1 Comment

I like jogging (ok, more like plodding), as it’s a time I can queue up some questions to think about and then take them on the road to get some insights.   In addition to some great thoughts on my presentation for the Innovations in eLearning Symposium, and my workshop at the mLearn Conference, I thought about LMS and social media.

I was reflecting on what I liked about Q2Learning’s model for system support, where a variety of things can be aggregated to achieve a competency: a course, a meeting, a project, etc.   It occurred to me to think that if someone can decide what goes together to create a course, why shouldn’t the community itself decide?

It goes further: I got to design my own undergraduate major. I took a bunch of things I’d done, and some things I thought augmented those activities to create a coherent body of study on what was then termed Computer-Based Education (UCSD didn’t have a program in it back then), and submitted it as a proposal.   The Provost vetted it, and I was on my way. Isn’t that a model that could be replicated?   Can’t we have folks propose their course of study?

I started thinking about having networks start moving to becoming communities by defining component skills and proposed paths for achieving those skills, and also supporting proposals for other paths.   Really, it’s about the community deciding how to help individuals move to the center, but with some explicit steps rather than implicit.

The learning organization role would be then one of facilitating this process of developing roles, competencies and curricula. It would certainly   be a way of addressing the decreasing half-life of knowledge, by having it continually updated by the community in which those roles and skills made sense.

In this way, a community would co-create it’s learning paths in a dynamic interchange between the goals and tasks.   And an LMS would then be a networking tool with the ability to manage the discussions, resources, and paths to competency as well as a learner’s record.   It would be more organic and coupled in a robust feedback loop, not externalized, abstracted, filtered, and returned in ways that may diminish the value.

The learning organization would be dispersed as members of the constituent communities, helping develop the components of the competency path in concert with the members, adding in their value and nurturing development.

The thinking hasn’t yet gone far beyond this yet, but I have to say that it seems to approach an appropriate blend between the value of bringing in a real understanding of knowledge (the role of a learning organization) with the dynamic co-development of understanding that characterizes a community.   Does this make sense to you?

A case for the LMS?

by 6 Comments

My Internet Time Alliance colleagues Harold Jarche and Jane Hart have been (rightly) eviscerating the LMS.   Harold put up a post that the “LMS is no longer the centre of the universe“,   while Jane asked “what is the future of the LMS“.   Both of them are recognizing the point I make about the scope of learning in thinking about performance: it’s more than just courses, it’s the whole ecosystem.

I think that, before we completely abandon the LMS (and that’s not necessarily what they advocate), we should examine the key capabilities an LMS provides and determine whether that role can be taken up elsewhere or how it can manifest in the broader system.   I see two key functions an LMS provides.

The first role is to provide access to courses: there’s one place where learners can go to sign up for face-to-face courses, or access online courses (whether to signup and then attend a synchronous event or to complete an asynchronous one).   Providing access to courses is a good thing, as there are situations where formal learning is the appropriate approach.

A second role is to track learner usage and completion of courses. Again, ascertaining an individual’s capabilities is valuable, whether it be by programmed assessment, 360 evaluation or otherwise.   Linking these interventions back to organizational outcomes is also valuable to determine whether the original objectives were appropriate and whether the intervention needs modification.   (BTW, I’m definitely assuming for the sake of the argument that there’s an enlightened analysis focusing on meaningful workplace objectives and an enlightened design combining cognitive and emotional design into a minimal and engaging experience).

Other capabilities – authoring, communications, etc – are secondary, really.   There are other ways to get those functions, so focusing on the core affordances is the appropriate perspective.

How do you provide learners with the ability to access courses?   The LMS model is that the learner comes to the LMS.   That’s a course-centric model. In a performance ecosystem model, we should have a learner performance-centric view, where courses, communities, resources (e.g. job aids, media files), etc are aligned to their interests, roles, and tasks.   Really, performers should have custom portals!

Similarly, tracking performance should cross courses, use of resources, and community actions to look for opportunities to facilitate.   We want to find ways to assist people in using the environment successfully, to augment the elements of the ecosystem, and to align it to the performance needs.   This is a bigger problem, but an LMS isn’t going to solve it.

All this argues, as Jane suggests in a followup post on A Transition Path to the Future, that “It may be that you want to retain it in some cut-down form, or it may be that it is providing no real value at all, and it is a barrier to ‘learning'”.     Harold similarly says in his followup post on Identifying a Collaboration Platform, that you “minimize use of the LMS”.

You could make access to formal learning available through a portal, but I think there’s an argument to have a tool for those responsible for formal learning to manage it. However, it probably should not be a performer-facing interface.

The big problem I see is that it’s too easy for the learning function in an organization to take the easy path and focus on the formal learning, and an LMS may be an enabler.   If you take the Pareto rule Jay Cross (another ITA colleague) touts where we spend 80% of our money on the 20% of value people obtain in the workplace from formal learning, you may have misplaced priorities.

It is likely that the first tool you should buy is a collaboration platform, as Harold’s suggesting, and LMS capability is an afterthought or addition, rather than the core need.   Truly, once people are up and performing, they need tools for accessing resources and each other. That infrastructure, like plumbing or electricity or air, is probably the most important (and potentially the best value) investment you can make.

Yes, you need to prepare the ground to seed, feed, weed, and breed the outcome, but the benefits are not only in the output, but also the demonstrable investment in employee value and success.   Let an LMS be a functional tool, not an enabler of mis-focused energy, and certainly not the core of your learning technology investment.   Look at the bigger picture, and budget accordingly.

May Big Q: Workplace Learning Technology 2015

by Leave a Comment

The Learning Circuits Blog Big Question of the Month for May is “What will workplace learning technology look like in 2015?”   This is a tough question for me, because I tend to see what could be the workplace tech if we really took advantage of the opportunities. Consequently, my predictions tend to be optimistic, as the real world has a way of not moving near as fast as one could wish.   Still, I actually prefer to think on what could be the possibilities, as it’s more inspiring.   Maybe I’ll answer both.

The opportunities on the table are immense.   Mobile technologies are taking off, we’re getting real power in technology standards (and still some hiccups), and we’re crossing boundaries between reality and virtual worlds.

Smartphones are on the rise, and new portable devices (e.g. tablets) are expanding the possibilities.   It’s highly plausible that we’ll have expanded the performance ecosystem to be location independent, and be providing the 4C’s in ways that allow powerful access, sharing, and collaboration.

Virtual worlds provide a different approach, where instead of augmenting reality, we’re re-contextualized in an artificial but enhanced space where capabilities that don’t exist in the real world are available to us.   We can build 3D models, communicate in micro or macro spaces (within molecules or between galaxies), and open up the hidden components of real spaces.   Again, we can leverage the 4C’s to go beyond courses to a fuller definition of learning.

This can be facilitated by standards.   If HTML 5 coalesces as it should, we can and should be delivering rich interactivity, not just content delivery.   Similarly, if we can move beyond ebook standards to capture interactivity, we can make easy marketplaces to deliver capability that is available regardless of connectivity. Virtual world standards are emerging too, and hopefully some convergence will have happened by 2015!

Also, if our backend systems progress as they can (and should), we should be able to move to Web 3.0 where instead of producers or users, the systems generate content.   We can use semantic technologies to do customized delivery of information, pulling together what we know about the learner (e.g. from a competency map or learning path), about the content available (from a content model), and their tasks (from a job role) and their current context (their location and what’s on their calendar) to serve up just the right information.

This is all possible.   What’s probable?   We’ll have seen major progress in mobile tools, whether companies wake up or it’s just individual initiative to accessorize the brain.   Virtual worlds will also be more prevalent, though not ubiquitous.   Social media systems will be much more integrated into the workflow, and LMS will have become just a cog in the ecosystem, not the ecosystem. The social media will be available whether you’re in-world, in the world, or at your desk.

Semantics, however, are likely to still be nebulous. People are beginning to take advantage of powerful content systems leveraging tagging and flexible delivery, but it’s still embryonic.   There’ll be more pockets, but it won’t be a groundswell yet.

I’m probably still be optimistic, but a guy can hope, and of course strive to make it so.   This is what I do and where I like to play. I welcome more playmates in this great playground of opportunity.

Reflections on Web 2.0 Expo

by Leave a Comment

Last October I toured the expo associated with O’Reilly’s Web 2.0 Conference, and had the chance again this week. Somehow, it didn’t feel as vibrant. Still, there were some interesting developments.

A couple of companies were there who I talked about last time, including Blue Kiwi (who I didn’t visit this time) and Vignette (who I did visit, unintentionally). I was talking to OpenText for quite awhile before it came up that they’d acquired Vignette! Naturally, their DNA is content management, but user- generated content is content, after all. I also talked to Social Text, seeing if they supported user-generation of video (no).

Also, I’d been pinged by the CEO of MangoSpring via the social software for the conference (which didn’t obviously give me a way of pinging back!?!?), so I stopped by the booth for their product, Engage. Which has the predictable mix of capabilities and is (at least initially) totally internally focused.

The internal focus was refreshing, because much of the expo felt marketing focused, without much focus on the ClueTrain of a two-way authentic discussion.

I also was intrigued to see Microsoft showing the Fuse team rather then SharePoint. Fuse seemed to be largely developing internal social media capabilities (enhancing Outlook) and some developer interfaces, but apparently also do some customer work. They were also touting a beta of accessing Microsoft Office docs collaboratively through FaceBook. Trying to counter Google Docs, I reckon, but will FaceBook appeal to the biz crowd?

One of the questions I was asking was about tracking the potential benefits of social media in the enterprise, particularly the outcomes of informal learning: rate of problem solving, products and services generated, etc. Engage has, like Spigit, an idea tool, but no one had a clear answer. Likely it will have to be developed for the group being supported (tho’ I’d like a more generic one if I could).

Nothing earth-shattering, some maturation, still a bit of hype but some more reasoned approaches overall.