In a recent guest post, I wrote about the importance of context in learning. And for a featured session at the upcoming FocusOn Learning event, I’ll be talking about performance support in context. But there was a recent question about how you’d do it in a particular environment, and that got me thinking about the the necessary requirements.
As context (ahem), there are already context-sensitive systems. I helped lead the design of one where a complex device was instrumented and consequently there were many indicators about the current status of the device. This trend is increasing. And there are tools to build context-sensitive helps systems around enterprise software, whether purchased or home-grown. And there are also context-sensitive systems that track your location on mobile and allow you to use that to trigger a variety of actions.
Now, to be clear, these are already in use for performance support, but how do we take advantage of them for learning. Moreover, can we go beyond ‘location’ specific learning? I think we can, if we rethink.
So first, we obviously can use those same systems to deliver specific learning. We can have a rich model of learning around a system, so a detailed competency map, and then with a rich profile of the learner we can know what they know and don’t, and then when they’re at a point where there’s a gap between their knowledge and the desired, we can trigger some additional information. It’s in context, at a ‘teachable moment’, so it doesn’t necessarily have to be assessed.
This would be on top of performance support, typically, as they’re still learning so we don’t want to risk a mistake. Or we could have a little chance to try it out and get it wrong that doesn’t actually get executed, and then give them feedback and the right answer to perform. We’d have to be clear, however, about why learning is needed in addition to the right answer: is this something that really needs to be learned?
I want to go a wee bit further, though; can we build it around what the learner is doing? How could we know? Besides increasingly complex sensor logic, we can use when they are. What’s on their calendar? If it’s tagged appropriately, we can know at least what they’re supposed to be doing. And we can develop not only specific system skills, but more general business skills: negotiation, running meetings, problem-solving/trouble-shooting, design, and more.
The point is that our learners are in contexts all the time. Rather than take them away to learn, can we develop learning that wraps around what they’re doing? Increasingly we can, and in richer and richer ways. We can tap into the situational motivation to accomplish the task in the moment, and the existing parameters, to make ordinary tasks into learning opportunities. And that more ubiquitous, continuous development is more naturally matched to how we learn.