Archives for January 2022

What makes a good book?

25 January 2022 by Clark 1 Comment

I was in contact with a person about a potential book, and she followed up with an interesting question: what’s the vision I have for publishing? She was looking for what I thought was a good book. Of course, I hadn’t really articulated it! I responded, but thought I should share my thinking with you as well. In particular, to get your thoughts! So, what makes a good book? (I’m talking non-fiction here, of course.)

My first response was that I like books that take a sensible approach to a subject. That is, they start where the learner is and get them realizing this is an important topic. Then the book walks them through the thinking with models and examples. Ultimately, a book should leave them equipped to do new things. In a sense, it’s the author leading the reader through a narrative that leaves them with a different and valuable view of the world.

I think these books can take different forms. Some shake up your world view with new perspectives, so for example Don Norman‘s Design of Everyday Things or Todd Rose‘s The End of Average. Another types are ones that provide deep coverage of an important topic, such as Patti Shank‘s Write Better Multiple-Choice Questions. A third type are ones that lead you through a process, such as Cathy Moore‘s Map It. These are rough characterizations, that may not be mutually exclusive, but each can be done to fit the description above.

To me the necessary elements are that it’s readable, authoritative, and worthwhile. That is, first there’s a narrative flow that makes it easy to process. For instance, Annie Murphy Paul’s The Extended Mind takes a journalistic approach to important phenomena. Also, a book needs an evidence-base, grounding in documented experience and/or science. It can re-spin topics (I’m thinking here about Lisa Feldman Barrett’s How Emotions Are Made), but must have a viable reinterpretation. Finally, it has to be something that’s worth covering. That may differ by reader, but it has to be applicable to a field. You should leave with a new perspective and potentially new capabilities.

That’s what came off the top of my head. What am I missing in what makes a good book?

Courtesy, shopping carts, and the organization

18 January 2022 by Clark 1 Comment

There’s a popular meme on the internet that I think is kind of apt. It asks whether you’re the type of person who returns your shopping cart. I think this is an important concept, because it illustrates to me one of the facets that make societies, and organizations, work. So let me talk about courtesy, shopping carts, and the organization.

The meme is basically saying do you return the cart, or leave it near your car. You’ve seen the results: parking spaces blocked by an abandoned cart, carts pulled up on curbs into planters, etc. This, to me, is like whether you bring a bag to clean up after your dog (and place it an appropriate receptacle). Or dump your ashtray and car trash on the side of the street. It’s about recognizing a) that there aren’t necessarily folks who have this as a job, and b) it interferes with innocent others, and c) therefore it undermines a pleasant environment. It may have to do with what your cultural expectations are, but I’ll suggest it’s worth the small effort.

Why does this matter? Because it seems to me that societies work better when folks are courteous. When folks respect one another, they find ways to make things work. When they don’t have that respect, they find or stumble into ways to aggravate situations. Now, I get that sometimes being discourteous is a way to get revenge against a real or perceived injustice. Yet, I suggest there are better ways to register your discontent that more accurately target the perpetrators of the injustice. Random acts of discourtesy can lead to perceptions that you’re just a jerk. Because some of it is people thinking that they don’t have to care about other people. I fear it’s getting worse.

The issue I want to address here, rather than a general societal rant, is about what this means in organizations. What does courtesy have to do with working life? I suggest it has to do with creating an environment in which people can work together for organizational success in an optimal way. That is, if we’re helping make the workplace pleasant, we’re making it effective. This means things like offering to help when you’ve useful information to provide. It means paying attention to the organizational norms. I suggest it also means pointing out when those norms aren’t best for positive interaction. Others: Refilling the printer paper tray when you’ve used the last. Taking notes for someone who has to miss the meeting. Mot missing a meeting if you’ve no real excuse. Keeping meetings on time and on point. Not holding a meeting when there’s a better way.

There are a lot of little courtesies in everyday life. You may have a grudge or grievance, but deal with it appropriately. A lack of courtesy because you’re upset about something else isn’t appropriate or helpful. I reckon it just makes you look like a jerk. That’s my take, what are your thoughts on courtesy, shopping carts, and the organization?

The Performance Ecosystem and L&D

11 January 2022 by Clark 2 Comments

On LinkedIn recently, a survey in a post asked whether L&D should simply become performance consulting (Y/N). In the ensuing discussion, a comment was made that the binary discussion was flawed, and that a richer picture was possible. I was extremely pleased when she referred to my Revolutionize Learning & Development book, and posted a diagram from it. I backed her comment, but it occurs to me that there’s more here, and of course I have a connection. So here’re some thoughts on the Performance Ecosystem and L&D.

To start, she cited how I wanted to move to Performance and Development. Indeed, I’ve posted about it, and included a diagram. In it, performance consulting is represented, but as she noticed, there’s more. I think performance consulting is great, but…it’s not everything. To me, it only addresses the ‘optimal execution’ side of the picture, and ignores the ‘continual innovation’ opportunity.

To be fair, suggesting that L&D take responsibility for informal learning could be considered a stretch. My argument is simply that informal learning has practices and policies that can optimize outcomes, and that it’s a necessary component of success going forward. (I note that problem-solving, design, research, and innovation all start without a known answer, so they’re learning too!) It’s not necessarily L&D’s role, but who else (should) know more about learning?

So, innovation is an opportunity. A big one, I suggest. It’s a chance to move to the most valuable role in the organization, going forward. Orgs need to innovate, and facilitating the best innovation is going to be a critical role. Why not L&D? Yes, we have to get out of our comfort zone, start working with other business units, and most importantly know learning. So? We should anyway!

The infrastructure necessary is what I call the performance ecosystem. It’s about formal learning, but also more. That includes social, and information and learning resources. It includes facilitation as well as performance interventions. It’s about technology, but how to use it in ways that align with our brains.

The interesting issue for me is how to awaken this awareness. I suggest mobile is a gateway to the appropriate thinking. I wrote about mobile before writing the Revolution book (as my then-publisher required), but even there I laid out the case how mobile was not (just) about formal learning. Indeed, when you look at the way people use mobile, it’s very different. It’s also a digital platform, which means that it supports multiple outcomes.

Thus, mobile thinking is a way to break through the mindset of courses, and start looking at the bigger picture of technology supporting how we think, work, and learn to the success of our organizations. Which is why I’m happy to say that I’ll again be running the mobile course with Allen Academy, starting next week. Through 18 Jan, they’re offering this as a two-fer, so you get both the mobile and the learning science course for one low price! Together, you’re addressing my silly clip about L&D, both doing courses well and going beyond them.

If you want to get your mind around the performance ecosystem and L&D, I suggest that mobile learning is a effective vehicle. You get both some deep advice about mobile, but it also generalizes to digital technology overall. The course itself looks at formal learning, performance support, informal learning, and more, as well as strategic issues. Coupled with learning science, this is a real grounding in the most important opportunities and necessities facing L&D today. Whether you call it P&D or L&D, these are core concepts. Hope to see you there!

Happy New(s) Year!

4 January 2022 by Clark 1 Comment

It’s the new year, and I’ve been hinting for a while that something’s up. Well, now I can announce it. The new year seems like the right time for news, so Happy New(s) Year!

While Quinnovation will continue, I have joined another initiative as well. If you’ve been paying attention, and I hope you have, two summers ago Will Thalheimer & Matt Richter ran a new and different event, the L&D Conference. It had two sessions of things, so it could reach most of the globe, and they were recorded so you could watch after the fact. There were also some asynch workshops. There was an emphasis on evidence-informed speakers and content.

It was successful enough that it convinced Matt and Will that there was the opportunity for a society promoting the same values. At the beginning of 2021, they began this initiative, the Learning Development Accelerator (LDA). The society has had regular events, articles, also workshops. They also ran the conference again.

However, Will got a full-time job with Tier 1. Thus, trying to keep up with demand was, well, trying. After one unsuccessful attempt, they settled on a second choice to replace Will. I’ve agreed. Thus, I will now be working with Matt (who’s heroically shouldered most of the work) to keep the society going. It’s started, and continued, as all virtual. Which helps support the goal of being quite global. The other emphasis continues, to be evidence-based. I can align with that. I think it’s our obligation as professionals. We need to promote those who are translating research into evidence-informed practices.

There’s a second initiative of LDA as well. Matt thinks LDA should publish, and had offered me the chance to serve as initial publisher (more like Editor-In-Chief). So LDA Press is kicking off. We’re going to have to start slow to grow, but stay tuned for initial publications. The goal is to fill in the gaps of the books we should have, and provide a better relationship with authors. We’re already talking to some folks.

That’s pretty much it. I’ll continue to speak, write, run workshops, and assist clients as Quinnovation as well, but I’ll also be putting energy into what I think is an important contribution. Of course, it’s also about learning, stepping out of my comfort zone. My focus will be on trying to help introduce members to people and ideas they should know. The more we know, the better we can do our job! So that’s my Happy New(s) Year, and wishing you and yours all the best for the coming year.