In the reality stakes, I recognize that people aren’t likely to throw their whole approach out. Instead, they make the small changes with big impact. Then, of course, they should use success to leverage the opportunity to do more. You can bring in a full evaluation of everything you do by the latest fad, but those tend to be expensive and out of date by the time they’re done. Wherever you are, there’s room for improvement. How do you get there? By understanding how we think, work, and learn.
So, one of the things I’ve done, repeatedly across clients, is look at what they’re doing (including outputs and process). I have tended to do this in a lightweight approach, because I know most folks are sensitive to costs, and want to get the biggest bang for the buck. I’ve done so for content, for design practices, for market opportunities, and more.
To do so means I go through materials, whether products, processes, or plans, to understand the experience and look for ways to improve it. Then, we prioritize those potential opportunities. I then bring my independent observations together for a discussion on what’s useful and necessary. Of course, we always find things that don’t meet those criteria. My concluding reports typically state the goals, the current context, the applicable principles, and recommendations. I’m also happy to work with folks to see how it works out and what tweaks may be of use. Which isn’t every engagement, but it’s not infrequent.
One of the robust outcomes, for what it’s worth, is that folks get insights they (and I) didn’t expect! That may be because I’ve been an interdisciplinary mongrel, with interests in many things, or possibly because the cognitive foundations provide a basis to address most anything. Regardless, I’ve found opportunities to improve in pretty much all situations. These are at every level from how to implement a field to collect information to an assessment of the viability of a go-to-market strategy.
In short, looking at things from the perspective of how our brains work provides insights into ways in which we’ve violated that alignment. Further, it’s a reliable phenomena that pretty much everything we do has opportunities to improve. Sure, not all such moves will be worth the effort, or may conflict with what folks have learned to live with. Still, there’s a pretty-much guaranteed to be valuable changes that can be made. At least, that’s been my experience, and my clients.
What I’m really doing is a cognitive/learning audit. Basically, it’s about going through the cognitive processing cycle repeatedly through an experience. That experience can be the learner’s, the designer’s, purchaser’s, or more. Usually, all of the above! However, what you want to do is to minimize the barriers, and maximize the value. What’re the users goals, what’s perceived, what’s considered, what’s processed, and what happens next.
There are benefits to having been actively investigating our minds for a number of decades now. I know the principles, I know how to apply them, and I also work in the real world. Also, perhaps against my own self-interest, I look to find ways to do it as easily and inexpensively as possible. I know organizations have limitations. Still, pretty much everyone benefits when you look for small changes with big impact. How about you?
