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Clark Quinn’s Learnings about Learning

It’s here!

18 April 2018 by Clark Leave a Comment

Book and MeSo, as you (should) know, I’ve written a book debunking learning myths. Of course, writing it, and getting your mitts on it are two different things!  I’ve been seeing my colleagues (the ones kind enough to write a blurb for it) showing off their copies, and bemoaning that mine haven’t arrived.  Well, that’s now remedied, it’s here! (Yay!)  And in less than a week will be the official release date!

My publishing team (a great group) let me know that they thought it was a particularly nice design (assuring me that they didn’t say that to  all the authors ;), and I have to say it looks and feels nice.  The cover image and cartoons that accompany every entry are fun, too (thanks, Fran Fernandez)!  It’s nicely small, yet still substantial.  And fortunately they kept the price down.

You can hear more about the rationale behind the work  in a variety of ways:

I’ll be doing a webinar for the Asia Pacific region on Thursday 19 Apr (tomorrow!) 6PM PT (9AM Friday Singapore Time).

I’ll be presenting at ATD’s International Conference in San Diego on Tuesday, May 8th at 1PM.

(There will also be a book signing in the conference book store at 4PM. Come say hi!)

There’s a webinar for ATD on May 24th at 11AM PT (2PM PT).

Another webinar, for the Debunker Club (who contributed) on June 6 at 10AM PT, 1PM ET. Details still to come.

Also, Connie Malamed has threatened to interview me, as have Learnnovators.  Stay tuned.

So, you’ve no excuse not to know about the problem! I’d feel a bit foolish about such publicity, if the cause weren’t so important.  We need to be better at using learning science.  Hope to see you here, there, or around.

 

Plagiarism and ethics

17 April 2018 by Clark 1 Comment

I recently wrote on the ethics of L&D, and I note that I  didn’t  address one issue. Yet, it’s very clear that it’s still a problem. In short, I’m talking about plagiarism and attribution.  And it needs to be said.

In that article, I  did say:

That means we practice ethically, and responsibly. We want to collectively determine what that means, and act accordingly. And we must call out bad practices or beliefs.

So let me talk about one bad practice: taking or using other people’s stuff without attribution.  Most of the speakers I know can cite instances when they’ve seen their ideas (diagrams, quotes, etc) put up by others without pointing back to them.  There’s a distinction between citing something many people are talking about (innovation, microlearning, what have you) with your own interpretation, and literally taking someone’s ideas and selling them as your own.

One of our colleagues recently let me know his tools had been used by folks to earn money without any reimbursement to him (or even attribution).  Others have had their diagrams purloined and used in presentations.  One colleague found pretty much his entire presentation used by someone else!  I myself have seen my writing appear elsewhere without a link back to me, and I’m not the only one.

Many folks bother to put copyright signs on their images, but I’ve stopped because it’s too easy to edit out if you’re halfway proficient with a decent graphics package.  And you can do all sorts of things to try to protect your decks, writing, etc, but ultimately it’s very hard to protect, let alone discover that it’s happening. Who knows how many copies of someone’s images have ended up in a business presentation inside a firm!  People have asked, from time to time, and I have pretty much always agreed (and I’m grateful when they do ask). Others, I’m sure, are doing it anyway.

This isn’t the same as asking someone to work for free, which is also pretty rude. There are folks who will work for ‘exposure’, because they’re building a brand, but it’s somewhat unfair. The worst are those who charge for things, like attendance or membership, or organizations who make money, yet expect free presentations!  “Oh, you could get some business from this.”  The operative word is ‘could’.  Yet they  are!

Attribution isn’t ‘name dropping‘. It’s showing you are paying attention, and know the giants whose shoulders you stand on.  Taking other people’s work and claiming it as your own, particularly if you profit by it, is theft. Pure and simple.  It happens, but we need to call it out.  Calling it out can even be valuable; I once complained and ended up with a good connection (and an apology).

Please, please, ask for permission, call out folks who you see  are plagiarizing, and generally act in proper ways. I’m sure  you are, but overall some awareness raising still needs to happen.  Heck, I know we see amazing instances in people’s resumes and speeches of it, but it’s still not right.  The people in L&D I’ve found to be generally warm and helpful (not surprisingly). A few bad apples isn’t surprising, but we can do better. All I can do is ask you to do the right thing yourself, and call out bad behavior when you do see it.  Thanks!

 

Warning: Snake Oil

13 March 2018 by Clark 1 Comment

So this just appeared in my email this morning.  Can you tell what’s wrong?

“The next generation of L&D is here. Millennials are quickly becoming the majority of the world’s workforce. They will need training to become successful leaders. But, because they’ve grown up with mobile devices and digital technologies, they learn differently than previous generations. A solid understanding of millennial learning styles will help you create effective training programs.”

Dr Shmoos snake oil

Yep, snake oil. We’ve hit the myth jackpot!  How many can you spot?  This is the type of stuff marketers come up with that you can’t fight if you don’t know our brains (and more).  So let’s take it apart, shall we?  (This is  so  much fun!)

First, ‘next gen of L&D‘.  Um, maybe.  I don’t see things being done all that differently. It’s more evolution than revolution (despite my exhortations to the latter ;).  Still, no real myth yet.

Next, ‘millennials‘. And, yes, we have a winner!  The evidence says that there’re no meaningful differences between generations.  And if you think about it, it’s much more a continuum than discrete separations. It may be convenient, but it undermines people’s individuality. It’s really a mild form of age discrimination, dealing with people by the year they’re born instead of their unique circumstances. So, we’ve got our first myth. How much would you pay for this?  But wait, there’s more!

Need ‘leadership training’?  Er, yeah, so does pretty much everyone. Some folks may get there naturally, but that’s not the way to bet.  Moving on…

‘Learn differently’ because of growing up digital. This is the ‘digital natives’ story and the ‘digital learning’ story. And both have been debunked.  Turns out that folks who’ve grown up with digital technology aren’t necessarily any better at it. They don’t do better searches, for instance.  They  may be more comfortable, but that’s not what the claim is.  Again, this is sort of discrimination, categorizing people by their environment rather than their individual capability.

And, there’s the story that we’re now learning in fundamentally new ways.  Er, not. Our brains haven’t evolved that fast. We still need sustained and varied retrieval practice and feedback. No ‘knowledge downloads’ yet.  So here we have two, two, two myths in one! (Throwback: who recognizes  the reference?)  Keeping count? We’re up to three.  Now how much would you pay?  But wait, there’s still  more!

‘Learning styles’.  Ow!  The zombie that won’t die; kill it, kill it!  Back to the evidence: there’s no meaningful and reliable instrument to measure styles, so you couldn’t identify them.  And there’s no evidence that adapting to them helps either (which is implicit).  So really, this is  two more myths!  Wow, 5 myths in one paragraph. You’d be hard pressed to do better on purpose!

Manifesto badgeI worry who might fall prey to this marketing campaign.  I hate to tell you this, but there’s no there there.  You’d be far better off putting your effort in improving your learning design than buying into this misguided and misleading effort. If you want help with that, let me know (that’s what I do!), and there are plenty of resources (c.f. the Serious eLearning Manifesto).

Folks, my book on myths is coming out at the end of April. You can be prepared to defend yourself for the cost of just a few coffees. And, you can pre-order it now.  Our industry needs to get onto a proper basis. This is one small step, but one that needs to be taken.

Myths book cover

 

The meta-program

8 March 2018 by Clark Leave a Comment

A couple of weeks ago, I posited what I thought might make the basis for a sustainable degree program. That is, one that prepares students for a world with increasing change. In it I talked about the domains that I thought would provide a solid basis, but I did  not talk about something else important.  It’s also about the learning to learn and work skills that accompany the foundational knowledge. It’s about ‘meta’ skills.

Meta-skills, like learning to learn and learning to work well (21C skills), can’t be developed on their own. They  need to be layered on top of other things. We teach them  across  other domains, so they’re abstracted and can be reapplied to new problems and situations.   Thus, these challenges must reappear across the curriculum.

What skills?  I think things like the ability to research questions, design and run experiments, communicate results, collaborate, ask and answer questions in ways that work, and more.  This includes using technology for these tasks, as well as working with others.  Thus, creating spreadsheets, diagrams, and presentations is as much a part as is participating in and leading projects, commenting constructively, and coaching and mentoring.

So, using an application-based pedagogy,  there are a series of activities that require application, but they vary in type: research, design, problem-solve, interact, and in output. Then we evaluate those cross-discipline skills as well as the domain knowledge and skills.  How was your research process on this interface design project?  How well did you communicate your learnings from that experiment on recursion in learning programs?

Curriculum  and the pedagogy can be refined, and in fact are interleaved. Then we use technology to serve both as a tool for learners to construct (make) outcomes, and to track their progress.  We need to go meta in both!

And this isn’t true just for formal education, and can and should play a role in organizational learning as well.  We shouldn’t take our learners’ learning skills for granted, and we can and should track and develop them as well.  This isn’t currently supported, but perhaps can be in existing tools, or we may need a new platform.  But we should, I suggest.  Your thoughts?

Possible versus practical

28 February 2018 by Clark Leave a Comment

Last week, I gave a presentation to the local chapter of ATD. And I was surprised that their request was for mobile learning. Now that  is something I can speak to, but given that my book on the topic came out seven years ago now, it seemed like a dated topic. And I was wrong.  And the difference is between what’s possible and what’s practical.

Ok, so I am somewhat out ahead of the curve.  My games book came out in 2005, but the market wasn’t quite ready.  I similarly think my L&D revolution book, in 2014, was ahead of the market (the topic is finally getting more traction, close to four years later), though closer. But I thought the mlearning book was timely (not least because my publisher asked for it more than it was my initiative ;).

However, the audience was eager.  And it was relatively large for the group.  And it took a comment from the organizer to raise my awareness.  He said (and I paraphrase): “you think that it’s old, but it’s not old for everyone”. And that was indeed a wakeup call.  Because while mobile to me is very practical, for many it’s still possible.

I  do tend to move on once I reckon I’ve figured something out. I’m interested when it’s still something to be understood or solved. Once I have my mind around it, my restless brain is on to something new.  That’s why I have this blog, for instance, to wrestle with new thoughts. If they get organized enough, it becomes a presentation or even a book.  (Though sometimes I do ones that are requested, e.g. my forthcoming one on myths, and I’m supposed to be reviewing the second round of proofs!)

But the interesting thing to me is to look beyond my own bubble (and what my colleagues are talking about).  We’re looking at what’s possible but not yet done, or what’s on the horizon. Yet I need to remember to continue to tout what’s now on the menu, and recognize not everyone’s yet started moving.  The things that I think are already practical to implement are still on the ‘possible’ list for others.

If you’re reading this blog, you’re probably with me, but feel free to let others know that the things in my past I’m still happy to help with!  In any way: consulting or workshops or even speaking.  For instance, I’ll be talking engagement for the Guild at Learning Solutions, and in a webinar for AECT’s Learner Engagement group.  Just as I talk new things, like myths.  What goes around comes around, I guess, and what’s been possible is now practical.  Ask me how!

 

Consciously Considering Consciousness

27 February 2018 by Clark 2 Comments

Consciousness is an interesting artifact of our cognitive architecture. And no, (despite being a native Californian ;) I’m  not talking about social or environmental or higher consciousness. Here I’m talking about our conscious thinking, the insight we have (or not) into our own internal thinking. And it’s interesting  and  relevant.

First, we really don’t have a full understanding of consciousness. It’s a phenomena ew pretty much all experience, but the actual mechanism about how, or where, it arises in our brain is still a mystery.  How do we have this perception of a serial narrative in our head, but our brain is massively parallel?  Yet it’s there. At least, to conscious inspection ;).

Actually, much of our processing  is subconscious. We compile away our expertise as we develop it. We use conscious dialog (internal  or external) to shape our performance, but what we actually  do gets stored away without explicit access. In fact, research says that 70% of what experts do (and that’s us, in our areas of expertise) isn’t accessible. Thus, experts literally  can’t tell us what they do! (Warning, warning: important implications for working with SMEs!)

In fact, consciousness is typically used to deal with situations that aren’t practiced: conversations on topics, dealing with unique problems, and of course learning new things.  Informal learning is pretty much all conscious, while formal learning is about practicing to make the conscious become unconscious!

Which, of course, is why the ‘event’ model of learning doesn’t work. There’s not enough practice, spaced out over time, for that learning to become automated. And we don’t expect our formal learning to get us all the way there, we use coaching and feedback to continue to happen.

As learning experience designers or learning engineers, our job is to make sure we provide the  right support for using our conscious thoughts to guide our practice.  That includes models to explain and predict outcomes, and cognitive annotated examples to model the appropriate solution. And, of course, practice that gradually develops the expertise in appropriate sized chunks and spacing between.  I suppose we should be conscious of consciousness in our design ;). So what am I unconsciously missing?

The necessary program?

14 February 2018 by Clark Leave a Comment

Things are moving faster, and careers are supposed to be changing more frequently. What does that mean for university degrees (or other employment preparation)?  Yes, university degrees aren’t necessarily  just employment preparation, but I’m thinking about a degree program that provides a useful preparation for the coming world. And I think it’s got several key components.

For one, anything we do, in working together and in meeting client needs,  must be aligned with how our brains work. Industrial design, interface design, learning design, marketing; increasingly everything  about  our products and services must be producing  experiences.  And, if the prognostications are to be believed, experiences that  transform  us.  Increasingly, organizations will need to work in such ways, and those that understand this will be core. Similarly, increasingly products and services will likewise need to adapt. At core, everything we do revolves around thinking,  and our brains aren’t changing. Understanding cognition is a sustainable value.

A second such areas is understanding information technology. Increasingly, the capability of computational systems to serve as configurable information processing machines is fundamental to society. It’s the perfect cognitive complement, doing well what our brains don’t, and vice-versa.  And while the technology continues to evolve, some core understandings don’t. Computational thinking is focused on breaking down problems into tractable steps, and that’s part of it. And understanding how AI works (e.g. machine learning, symbolic logic, neural nets, etc), and even quantum computing, are tools to solve problems. People need to understand computational technology to complement our cognitive capability, and it’s stable enough to again be a sustainable edge.

Then, the question is, what complements these to provide a solid foundation. I have two answers: one is design (e.g. design thinking), and the other is business. And I had trouble reconciling this until recently.  So, in some sense, design is an  outcome of our cognitive processes, and an application. (To design is human!)  But being systematic about it is a useful integration of the other two. For those who haven’t had experience in business, however, an overall understanding of business is key.  This suggests that a full bachelor’s program would include design  and business, while a master’s program could focus more specifically on the design (assuming some business experience).

Could these be minors on some other area people might want? It might be good to supplement this with specific interests whether bio, art, or what have you.  You do want to support people’s passions. But I’ll suggest that these elements  should be part of all folks preparation for life going forward.  So, what do you think?

 

Chief Cognitive Officer?

13 February 2018 by Clark Leave a Comment

Businesses are composed of core functions, and they optimize them to succeed. In areas like finance, operations, and information technology, they prioritize investments, and look for continual improvement. But, with the shift in the competitive landscape, there‘s a gap that’s being missed. And I‘m wondering if a focus on cognitive science needs to be foregrounded.

In the old days, most people were cogs in the machine. They weren‘t counted on to be thinking, but instead a few were thinking for the many. And those who could do so were selected on that basis. But that world is gone.

Increasingly, anything that can be automated should be automated.   The differentiators for organizations are no longer on the execution of the obvious, but instead the new advantage is the ability to outthink the competition. Innovation is the new watchword.   People are becoming the competitive advantage.

However, most organizations aren‘t working in alignment with this new reality. Despite mantras like ‘human capital management’ or ‘talent development’, too many practices are in play that are contrary to what‘s known about getting the best from people. Outdated views like putting information into the head, squelching discussion, and avoiding mistakes are rife. And the solutions we apply are simplistic.

Ok, so neuroscientist John Medina  says our understanding of the brain is ‘childlike‘.   Regardless, we have considerable empirical evidence and conceptual frameworks that give us excellent advice about things like distributed, situated, and social cognition. We know about our mistakes in reasoning, and approaches to avoid making mistakes. Yet we‘re not seeing these in practice!

What I‘m suggesting is a new focus.   A new area of expertise to complement technology, business nous, financial smarts, and more.   That area is cognitive expertise. Here I’m talking about someone with organizational responsibility, and authority, to work on aligning practices and processes with what‘s known about how we think, work, and learn. A colleague suggested that L&D might make more sense in operations than in HR, but this goes further. And, I suggest, is the natural culmination of that thought.

So I‘m calling for a Chief Cognitive Officer. Someone who‘s responsibility ranges from aligning tools (read: UI/UX) with how we work, through designing continual learning experiences, to leveraging collective intelligence to support innovation and informal learning.   Doing these effectively are all linked to an understanding of how our brains operate, and having it distributed isn‘t working.  The other problem is that not having it coordinated means it‘s idiosyncratic at best.

One problem is that there‘s too little of cognitive awareness anywhere in the organization.  Where does it belong?  The people closest are (or should be) the L&D (P&D) people.  If not, what’s their role going to be?  Someone needs to own this.

Digital transformation is needed, but to do so without understanding the other half of the equation is sort of like using AI on top of bad data; you still get bad outcomes.  It’s time to do better. It’s a radical reorg, but is it a necessary change?  Obviously, I think it is. What do you think?

Skeptical Optimist or Hopeful Cynic? A Science Mindset

6 February 2018 by Clark 2 Comments

Is there any difference? At core, my new book  is  about learning science. And, as I’ve lamented before, the lack of understanding of cognitive science is a barrier to better L&D. However, it takes a certain mindset to put this into practice in practical ways.

Should you overall be optimistic or cynical?  Applying cognitive science (see what I did there?), I would err on the side of optimism.  Research suggests a positive attitude is overall better.  Thus, I guess I’m arguing for the former ;). The alternative, a cynic still looking for good, is less optimal.

However, optimism tempered with  a healthy skepticism! There are those who’d take advantage of naivete, as has reliably been exposed.  A vigilant evaluation of what’s presented is healthy for dialog and moving the industry forward!

You need to be prepared for the variety of ways people can mislead you (and even themselves).  Without a decent understanding of scientific validity, you might be swayed by statistical sleight-of-hand.  Worst case, you listen to those who carry the standard of rigor in evaluation.  I don’t necessarily mean the scientists, because they don’t always present it in comprehensible ways (writing in their native academese).  Instead, there are those who serve as translators of research to practice.

People like Will Thalheimer, Patti Shank, Julie Dirksen, Guy Wallace, Mirjam Neelen, and more (including yours truly), have boiled down learning science into practical approaches. Whether it’s overviews, processes, or even acronyms, their guidance is soundly based.  We may not always agree, but you’re far better off betting on them than on those with a vested interest.

On your own, of course, you should be conducting several validity checks.  Who’s telling you, and what’s in it for them?  Is their message supported by external validation? Are there alternate views? Does it pass the ‘sniff’ test (that is, does it make a plausible causal story)?  Of course, “if it sounds too good to be true, it probably is”.

In addition to empirical grounds, one should also evaluate the theoretical basis.  Did the work emerge from empirical data, or was it made from someone’s musings, and untested?  Is there a reason to accept the underlying frameworks?

Overall, I suggest that practitioners in learning first need to be grounded in understanding  how we learn. Then, I reckon we need to be rigorous in evaluating new approaches.  There will be wheat amongst the chaff, but the relative ratios are the issue. Make sure you’re finding nuggets, not tailings (I like my metaphors mixed).

 

Busting Myths!

30 January 2018 by Clark Leave a Comment

Myths book coverAs I have hinted, I’ve been working on a project that is related to what learning science has to do with learning design.  And I can finally announce the project!  I’ve been writing a book on debunking learning myths & superstitions, and unpacking some misconceptions. I’m happy to say that it’s finally available for pre-order (ATD members here, Amazon here). It’s myth-smashing time!

The focus here is on workplace learning, as the title suggests. There already has been a book oriented toward the education market, but this one is particularly focused on myths that impact learning & development. The title is Millennials, Goldfish & Other Training Misconceptions:  Debunking Learning Myths and Superstitions.   There are 3 major categories of things addressed:

  • Myths: beliefs that are the source of effort and investment that have been proven to be false.  It’s surprising how many there are, but they persist. I have addressed 16 of them.  I talk about the appeal, the possibilities and problems, how research could answer the question, and what the research says.
  • Superstitions: these are practices that aren’t really advocated, but continue to be observed in practice. And they’re not necessarily the subject of specific research, but instead we can make principled arguments against them. I have documented five of these, with the approaches, the plausible case, and why it’s not accurate.
  • Misconceptions: these are topics that are hotly debated, with typically smart people on both sides, but yet contention remains.  After identifying what both sides are arguing, what I try to point out is what is worth taking away. Or when it’s useful.

In each case,  I identify what you  should be doing.  The point is not to just point out the flaws, but have us using good approaches.  And have a wee bit of fun ;).

This book is very much intended as a tool. It’s to pull out when you have a question, and very specifically when someone wants to push you to do something that’s contrary.  It’s a reference tool that you should have on your shelf for when these questions arise.

While the book won’t be available ’til late April, I can now let you know that it’s already available for pre-order.  In conjunction with ATD, the publisher, we’re finalizing all the aspects.  If you’re not an ATD member, you can also get it here.

I’ll be talking on the topic of myths, covering a limited subset, for Training Mag’s Network in a webinar on April 11 at 9 PT, noon ET.  See you there?

And I’ll be addressing the larger issue of being professional about learning science, including myths, for ATD in a webinar on May 24 at 11AM PT, 2PM ET.

Here’s to busting myths!

 

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