Once again I’ve seen a draft scenario, and as soon as the learner makes a wrong choice, the ‘external voice’ comes in and says why it’s wrong. Even before the response from the person you’re talking to (in the scenario)!
Now, this is a storyboard, and I’ve had the chance to provide feedback to the designer, but it’s a bigger problem. I claim that even your multiple choice questions should be written as mini-scenarios (e.g. “your usual customer comes back with a surprisingly low budget on a project you may not have time for anyway, so you…”, instead of “the correct response to a low bid in a situation of high trust and low need is…”), but I want to suggest that whatever their choice is, let it play out in the scenario before the external voice comes in.
The reason is to provide emotional closure on the investment in the scenario before the voice. Yes, this is opinion, as I know of no empirical studies (and would welcome it), but in lieu of data, I’ll stick to my claim. There certainly is all the evidence that the experience matters…
So, please, complete the event before you bring that little voice (“This response could lead to lowering the relationship with the customer, instead…”).