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Clark Quinn’s Learnings about Learning

Diagramming Feedback

10 September 2024 by Clark 1 Comment

I’ve wrestled with the concept of feedback for a while. I think Valerie Shute’s summary she did for the ETS is superb, BTW. And, of course, I select a pragmatic subset for the purposes of communicating the essential elements. However, it’s always been a list of important items. Which isn’t how I want to do it in a webinar. I was thinking about it today, and I began to get an idea. So, I started diagramming feedback.

A person generates output, and the model is used to determine correctness or not, and then either the incorrect is shown why to be so, and in either case then the right answer. What are the essential elements of feedback? Well, it should be on the performance, not the individual. It should be model-based, in that you should be using models to explain how to perform, showing examples of the model being used in context, and then asking the learner to use them. The feedback, then, uses the model to explain why what went right, or what went wrong. Also, it should be minimal other than that.

So, here I tried to show that the individual (or group, hmm) produces output. That output is evaluated by the model to ascertain correctness, or not. (Not the individual!) If the answer’s wrong, you say why, and then the right answer. If it’s right, you just reinforce the right answer.

Of course, this representation doesn’t convey the minimal aspect. It’s also not clear about using the model in the feedback. Still, so far it’s a representation I can talk to. So, this is my first stab at diagramming feedback. I welcome same!

Marathons and Sprints

3 September 2024 by Clark Leave a Comment

(Empty) Lanes on track on a gym field.

Besides Kahnemann’s Fast & Slow book, I’ve also talked about fast and slow innovation. Fast is where you have a specific problem to solve, or product to design, or thing to research, and you do so. Slow is the innovation that happens because you create opportunities for new ideas to flourish: making it safe, keeping the ‘adjacent possible’ open, facilitating creative friction, etc. Similarly, in my writing, I use both marathons and sprints. What do I mean?

So, I tend to have reasonably long time-frames for writing. I now blog once a week, and I tend to queue these up a week or two in advance. My books, of course, when I’m working on them, have deadlines months ahead. Presentations, too, are a form of communication. Overall, I tend to have months between proposals and when I have to deliver them. Occasionally, I’m asked for something on a short time frame, but even that’s several days.

And, in my life, I tend to have time (typically, in the morning) to respond to short term requirements, and also time to nick away at the longer term requirements. I’ve become relatively good at leaving projects open to contribute to them as I can. So, largely, this is the ‘marathon’ life. That is, I take care of details, and then take time to polish off the bigger projects. Which, I acknowledge, is a luxury. The tradeoff is that I haven’t had a secure income for most of the past 2.5 decades ;).

What also happens is that, at some point in my nicking away at a project, it comes together. The picture that’s been gestating finally emerges. Then, I tend to suddenly find myself grinding it out. It could be a chapter, a book, a presentation, or just an article, but ultimately it takes shape. That said, for my most recent tome, an iterative process emerged. I kept sending out the latest version to someone else, and rearranging it based upon their feedback. That is, until I realized that the latest rearrangement felt truly right, and I was done!

This varies, of course. Sometimes I’m asked for something short term, and then I tend to fall back on things I’ve already thought through. This blog, as I’ve mentioned in many ways, forces me to think through things (looking to keep it fed and not repeat myself too much). I don’t mind this, as it still forces me to rearticulate, which often forces me to rethink, which is a good thing! In my reprocessing, I’m not only cementing my understanding, but frequently deepening it!

Overall, however, this cycle of marathons and sprints works. The longer term processing provides the basis for the short-term sprints. As it is, I’m usually as productive as anyone else (possibly more), yet it seems like there’s a lot of time of me just musing. Percolation (fermentation, incubation, pick your metaphor) is a good thing! As a reflection, this strikes me as right. It also strikes me as a prescription: break things up, ensure you have enough time for the big things, and take time to reflect. It works for me! And, I realize, it’s contrary to much of organizational life, which to me says more about organizational life than how you (should) think.

(BTW, in real life, I was always better the longer I had to run; I was usually the slowest person in my phys ed classes in sprints! At least on land…) 

 

Top 10 Tools for Learning 2024

27 August 2024 by Clark 2 Comments

Once again, the inimitable Jane Hart is running her Top 10 Tools for Learning survey. The insights are valuable, not least because it points out how much of our learning comes from other than formal learning. So, here are my Top 10 Tools for Learning 2024, in no particular order:

Google Docs. I write, a lot. And, increasingly, I want others to weigh in. I am cranky that I have to choose a tool instead of just going to one place to collaborate,  and I struggle with the file structure of Drive, but the feature set within Docs is good enough to support collaborative writing. And collaborative work in general is something I strongly advocate for. Collective intelligence, as Nigel Paine refers to it. For myself, however, – articles, books –  I still use…

Microsoft Word. I’m not a big fan of the parent company (they have glommed on to the current plan for subscriptions, which makes financial sense but is a bad customer experience), and it’s not the writing tool that Scrivener is, but I’m so familiar with it (started using circa 1988) and the outlining is industrial strength (a feature I love and need). It’s the start of most of my writing.

Apple Freeform.  I still use Omnigraffle, but I’m keen to support free tools, and this one’s proprietary format isn’t any worse than any others. I could use Google Draw, I suppose, particularly when collaborating, but somehow folks don’t seem to collaborate as much around diagrams. Hmm…

WordPress. This is the tool I use to write these blog posts. It’s a way for me to organize my thinking. Yes, it’s writing too, but it’s for different types of writing (shorter, more ‘in the moment’ thoughts). While the comments here are fewer, they still do come. Announcements get auto-posted to LinkedIn, Mastodon, & Bluesky.

LinkedIn. This is where I get more comments than, these days, I do on my blog. Plus, we use it to write and talk about the Learning Development Accelerator and Elevator 9. I follow some folks, and connect with lots. It remains my primary business networking tool. Feel free to connect with me (if you’re in L&D strategy ;).

Mastodon & Bluesky. Yes, this counts as two, but I use them very similarly. Since the demise of Twitter (eX), I’ve looked for an alternative, and regularly stay with these two. They’re (slightly) different; Mastodon seems a bit more thoughtful, Bluesky is more dynamic, but they’re both ways to stay in touch with what people are thinking, largely outside the L&D space. Still haven’t found all my peeps there, but I’m Quinnovator (of course) on both.

News Apps/Sites. I’m also learning via news apps, again staying up with what’s happening in the larger world. So, I get Yahoo News because one email is there. Also, I check some sites regularly: ABC (Australia, not US), BBC, and Apple News (because it’s on my iPad). I’m counting this as one because otherwise it’d overwhelm my count.

Apple Mail. I subscribe to a few newsletters, mostly on learning science, and some blogs. They come in email (directly or via Feedblitz). This is all part of Harold Jarche’s Personal Knowledge Mastery elements of Seek – Sense – Share, and these are updated regularly but are part of the seek. Some of the writing I do is the sharing. Making sense is the above writing, diagramming, and…

Apple Keynote. Creating presentations for webinars, workshops, speaking engagements such as keynotes, and the like is another way I make sense of the world. So, having a good tool to create them is critical, and Keynote works more the way I think than PowerPoint does.

So that’s it, my 10. It may not work for Jane’s categorization (sorry!), but it captures the way I think about it. Please do share yours, too! (There are more ways than writing a post, so find the one that works for you.)

 

Changes at Quinnovation

21 August 2024 by Clark Leave a Comment

Pretty much nothing stays the same, and that includes my situation. One of the activities that has been taking up my time, which I wrote about as recently as 4 June this year, is ending. As a result, there are some interesting outcomes, and some which are still unresolved. So here’s the rundown on some changes at Quinnovation (the vehicle which I consult through, for which Learnlets is the blog).

Amongst the things I’ve been doing is serving as Chief Learning Strategist for Upside Learning. That was a role where they had me evangelizing learning science in L&D, and working with them internally to deliver on it. It was a good situation; their CEO, Amit Garg, really cares about learning science, and the folks I worked with were really stellar. We did videos, blog posts, ebooks, conference presentations, and demos. I did internal and external webinars as well. Even some client work!

However, in an announcement this morning, they have been acquired (so I can now say this out loud), and my relationship with them ends. The boost in funding is a good situation for an organization that can benefit from a boost, and for Amit of course earning returns on his hard work.

What this means is, of course, that Quinnovation has a bit more bandwidth than I did before. I’m still continuing in my role as co-director of the Learning Development Accelerator, and board advisor to Elevator9. And, I have existing and some pending business with clients through Quinnovation. If there’s an org that wants to actively promote (and practice) learning science, I’m happy to hear. Otherwise, if your organization has a need for some guidance around the cognitive and learning sciences for L&D and innovation, let’s talk!  Those are the current changes at Quinnovation (but probably not the last ones ;). Stay curious, my friends!

 

The Damage Done

20 August 2024 by Clark Leave a Comment

There’ve been a recent discussions about misinformation. One question is, what does it hurt? When you consider myths, superstitions, and misconceptions (the breakdown in my book on L&D problems), what can arise? Let’s talk about the damage done.

So, let’s start with myths. These, I claim, are things that have been shown not to have value by empirical research. There are studies that have examined these claims, and found them to not have data to support them. For instance, accommodating learning styles is a waste. Yes, we know people differ in learning, but we don’t have a reliable base. Moreover, people’s choices to work for (or against) their style don’t make a difference in their learning. Some of the instruments are theoretically flawed as well as psychometrically invalid.

What’s the harm? I’ll suggest several ways in which myths harm us. For one, they can cause people to spend resources (money & time)  addressing them that won’t have an impact. It’s a waste! We can also characterize people in ways that limit them; for instance if they think they learn in a particular way, they may avoid a topic or invest effort in an inappropriate way to learn it. Investing in unproven approaches also perpetuates them, propagating the beliefs to others.

Superstitions, as I define them, are beliefs nobody would claim to believe, yet somehow persist in our practices. For instance, few will claim to believe that telling is sufficient to achieve behavior change. Yet, we continue to see information presentation and knowledge test, such as “awareness” training. Why? This is a waste of effort. There aren’t outcomes from these approaches. Typically, they are legacies of expectations from previous decades, yet business practices haven’t been updated. Still, to the extent that we continue these practices, even while decrying them, we’re again wasting time and money. Maybe we tick boxes and make people happy, but we can (and should) do better.

The final category is misconceptions. These are beliefs that some hold, and others decry. They aren’t invalid, but they only make sense in certain circumstances. I suggest that those who defy them don’t have the need, and those who tout them are in the appropriate circumstance. What matters is understanding when they make sense, and then using them, or not, appropriately. If you avoid them when they make sense, you may make your life harder. If you adopt them when they’re not appropriate,  you could make mistakes or waste money.

At the end of the day, the damage done is the cost of wasting money and time. Understanding the choices is critical. To do so best, you can and should understand the underlying cognitive and learning sciences. You should also track the recognized translators of research into practice who can guide you without you having to read the original academese. To be professional in our practice, we need to know and use what’s known, and avoid what’s dubious. Please!

Failing right

13 August 2024 by Clark Leave a Comment

I’ve been reading Amy Edmondson’s Right Kind of Wrong, and I have to say it’s very worthwhile. I’ve been a fan of hers since her book Teaming introduced me to the notion of psychological safety. It’s an element I’ve incorporated into my thinking about innovation and learning. This new book talks about how we have beliefs about making mistakes, and how we can, and should, be failing right.

In this book, she uses examples to vibrantly talk about failure, and how it’s an important part of life. She goes on to talk about different types of failure, and the situations they can occur in, creating a matrix. This allows us to look at when and how to fail. Along the way, she talks about self, situational, and systemic failure.

One of the important takeaways, which echoes a point Donald Norman made in Design of Everyday Things, is that failure may not be our fault! Too often, bad design allows failure, instead of preventing it. Moreover, she makes the point that we have a bad attitude towards failure, not recognizing that it’s not only part of life, but can be valuable!  When we make a mistake, and reflect, we can learn.

Of course, there are simple mistakes. I note that there’s some randomness in our architecture, e.g. To Err is Human. But also, there can be factors we haven’t accounted for, like bad design, or things out of our control. At the most significant level, she talks about complex systems, and how they can react in unpredictable ways. Along the way, what counts as ‘intelligent’ failure is made clear. Some fails are smart, others are not justified.

She also talks about how experiments are necessary to understand new domains. This is, in my mind, about innovation. She also gives prescriptions, at both the personal and org level. Dr. Edmondson talks about the value of persistence, taking ‘good enough’, but also not taking it too personally. She also talks about sharing, as Jane Bozarth would say: Show Your Work. This is for both calling out problems and sharing failure.

Along with a minor quibble about the order in which she presents a couple things, a more prominent miss, to me, is a small shift in focus. She talks about celebrating the ‘pivot’, where you change direction. However,  I’d more specifically celebrate the learning. That is, whether we pivot or not, we say that learning something is good. Of course, I’m biased towards learning, but I’d rather celebrate the learning. Yes, we possibly would do something different, and celebrating action is good, but sharing the learning means others can learn from it too. Maybe I’m being too pedantic.

Still, this is another in her series of books exploring organizational improvement and putting useful tools into our hands. We can, and should expect to not get everything right all the time, and instead should be focusing on failing right. Recommended.

 

Sleep & Walking

6 August 2024 by Clark 2 Comments

We interrupt our regularly scheduled blog for this public service announcement. We will resume normal broadcasting after this brief message.

My late friend, Jay Cross, once wrote a post that said something to the effect of: “if you want to have better health, lose weight…<and a litany of other health benefits>…start walking.”  My reasons are in addition to that, actually. I also believe strongly in sleep. (Let me be clear, not sleep walking, of which I have no knowledge.) So here’re some thoughts on sleep & walking.

First, let’s talk sleep. I don’t know why (self-justification?), but I’ve regularly tracked the research on sleep. And, I find some robust results:

  • Most of us really are best off with 8 hours of sleep
  • Reading in the same place you sleep means you don’t read nor sleep as well
  • Keeping a regular sleep schedule helps
  • Naps are good

Also, of course, most people don’t do this. Personally, I try. It used to be about optimizing performance, but these days it’s more about maintaining performance! I can nap, though I usually don’t need to because of the first three. Also, I do try to get my eight hours (and am generally successful). I definitely don’t read in bed (tho’ occasionally I’ll get up to write something down so it’s off my brain and I can go back to sleep). And I try to be pretty regular in my sleep. I’m just following what’s recommended, and it seems to work. There’s more I’m not necessarily so good at, of course.

When it comes to walking, I don’t get it every day. That’s ok, because I try to exercise 5 days a week, and 3 of those are to use my torture device, er, exercise machine. Which I now do for 30 minutes 3 times a week, per the doc who asked for that much time at >100 beats per minute. As well as two strength things and some physio things to counteract my sedentary work life. I was doing 20+ minutes, with High Intensity Interval Training (10 of those mins are 30 secs intense, 30 secs not), and that’s still the case. I just extended the cool down.

The other two days a week I walk (sometimes more if we do it on our weekend). I have a set route, so my mind can be free. Annie Murphy Paul, whose book The Extended Mind I cited in my recent ‘post cognitive’ presentation (requires free membership) for the LDA, talks about the benefits of being out in nature. Of course, my walk is through my neighborhood, but it’s a bit wild (no sidewalks; wild animals can be spotted such as turkeys, hawks, quail, the occasional coyote).

My rationale for walking, however, in addition to health, is time to think! I come up with blog post topics, resolve questions, and more. Further, I don’t have headphones on, deliberately, so I’m aware but also allow what comes to mind. I also walk on the left side of the road, to face oncoming traffic, both a good idea and the law. (Too often I see folks walking with earphones, on the wrong side of the road, sometimes even with animals on a leash or a kid in a stroller! Yikes!)

We know that having time to reflect works. Being outside is also a boon. Together, it’s valuable time to think, as well as a healthy activity. I encourage you to follow good sleep practices and get in some walking (or equivalent, if there’re reasons that’s not possible). I’ve heard that walking conversations are also productive, but I work from home, so…

We now return you to your regularly scheduled blog, already in progress.

Emotions

30 July 2024 by Clark 2 Comments

Emotion matters. Yes, largely it’s a cultural construct, as Lisa Feldman Barrett tells us. Still, they can help or hinder learning. When designing games or creating meaningful learning, they matter. But they also affect us in our daily activities.

So, my previous post, on misinformation, is personal. I’ve frustration that family members are buying into some of it. I try to maintain a calm demeanor, but it’s challenging. Still, it’s a battle I’ve not yet given up on. Yet, I’m also not immune to the larger effects of emotion.

A curve showing low performance for low and high arousal, but a peak of performance in between.What we know, from the Yerkes-Dodson Curve, is that a little bit of arousal (read: emotion) can help, but too much can hurt. What isn’t clear from my conceptual rendering is what amount is the ‘right’ amount of arousal for optimal performance. I’ll suggest that for learning, it’s pretty low, as learning is stressful (another synonym for arousal). And I do suggest we manipulate emotions (which I admit is shorthand for motivation, anxiety, and confidence, which aren’t the regular definition) to successfully achieve learning outcomes.

However, even general functioning gets difficult when things are stressful. When I look at the design of casinos, for instance, (a way to cope with the too many times I have to go to Vegas for conferences), I note that they deliberately have low information, lights, no clocks, as an information-sparse environment. It is deliberate, so that you’re more focused on the enticements. They want you confused because you’re then more vulnerable to predations.

I fear that there’s a bit of this in our culture. For instance, fear sells: more alarmist headlines lead to more engagement. Which is good for the news business, but perhaps bad for us in several ways. For one, there’s a vested interest in focus on the alarming, not the bigger picture. Similarly, twisting stories to get emotional engagement isn’t unknown. That can be entertaining, but when it’s the information we depend on is manipulated, it’s problematic. Reducing support for education similarly reduces the intelligence people can apply to analysis.

I struggled to focus to find a topic this week, and I realize it’s because of the informational turmoil that’s currently in play. So, I thought I’d write about it (for better or worse ;).  Exaggeration of issues for the sake of clicks and sales, I’ll suggest isn’t a good thing. I’m willing to be wrong, but I worry that we’re over-excited. Our emotions are being played on, for purposes that are not completely benign. That’s a worry. That’s what’s worrying me, what about you?

Misinformation (and the fighting thereof)

23 July 2024 by Clark Leave a Comment

One of the banes of our corporate existence is the existence of myths. (We seem to be immune to conspiracy theories, at least.) I’ve been fighting them in myriad ways, over the years. Approaches include a book, talks, and more. We also need ways to vet new information for veracity. Here are a few steps taken recently for misinformation and the fighting thereof.

First, at the Learning Development Accelerator (LDA), we created a research checklist (warning: members only, but at the free level). This was supposed to be a way to vet claims, starting with the practical, but eventually getting into actually evaluating the research. We don’t necessarily recommend this, by the way. It’s probably better to trust research translators unless you’re really willing to dive into the details. (Translators: folks who’ve demonstrated a reliable ability to both take research and extract the meaningful principles and cut through hype).

Then, Matt Richter, my colleague in the LDA, recommended Alex Edman’s book May Contain Lies. I’ve read it and found it an accessible and thoughtful treatment of analyzing claims and data (recommended). Matt even prompted the LDA to host a ‘meet the author’ with Alex. That’s available to view (may also require free membership).

In it, he reiterated something in the book that I found valuable. He talked about a ‘ladder’ of investigation. Telegraphically, it’s this:

  1. Statement is not fact (the statement must be accurate)
  2. Fact is not data (the fact must be representative)
  3. Data is not evidence (the data must be conclusive)
  4. Evidence is not proof (the evidence must be universal)

What is being said here is that there are several steps to evaluate what folks want to tell (sell) you. If someone just quotes a statement, it’s not necessarily valid unless it’s accurate. Someone could make a claim that’s not actually true (as happens). Then, that statement alone is not data, unless the statement is representative of the general tenor of thought. For instance, a few positive anecdotes aren’t necessarily indicative of everyone’s experience. Then, representative quotes actually have to be sufficient against any other explanations for the same outcome. For instance, finding out that people like something may not be indicative of its actual efficacy. Finally, the evidence has to apply in your situation, not just theirs.

He used some examples, for instance books where they draw inferences from a few successful companies, without determining that other companies with the inferred characteristics also succeed. What’s nice is he has boiled down what can be an overwhelming set of rules into a simple framework. Misinformation isn’t diminishing, it even seems to be increasing. There’s increasing needs to separate out bogus claims for legitimate. We need to be rallying around misinformation and the fighting thereof. Here’re some tools. Good luck!

The easy answer

16 July 2024 by Clark Leave a Comment

In working on something, I’m looking at the likely steps people take. Of course, I’m listing them from easiest to most useful (with the hope that folks understand they should take the latter). However, it’s making me think that, too often, people are looking at the easy answer, not the most accurate one. Because they really don’t know the problem. When does the easy answer make sense? Are we letting ourselves off the hook too much?

So, for instance, in learning we really should do analysis when someone asks for something. “We need a course on X.” “Ok, what tells you that you need this, and how will we know when it’s worked?” In a quick family convo, we established that this sort of un-analytical request is made all the time:

  • “Why isn’t my plant blooming?” (It’s not the season.)
  • “Fix this code.” (The input’s broken, not the code.)
  • …

Yet, people actually don’t do this up-front analysis. Why? It’s harder, it takes more time, it slows things down, it costs more. Besides, we know what the problem is.

DivergeConvergeProblemSolutionExcept, we don’t know what the problem is. Too often, the question or request is making some assumptions about the state of the world that may not be true. It may be the right answer, but it may not. Ensuring that you’ve identified the problem correctly is the first part of the design process, and you should diverge on exploration before you converge on a solution. That’s the double diamond, where you first explore the problem, before you explore a solution.

Perhaps counter-intuitively, this is more efficient. Why? Because you’re not expending resources solving the wrong problem. Are you sure you’ve gotten it right? How do you know when to take the easier path? If you know the answer you need, you’re better equipped to choose the level of solution you need. If you don’t know the question, however, and make assumptions about the root cause, you can go off the rails. And, end up spending effort you didn’t need to.

Look, I live in the real world. I have to take shortcuts (heck, I’m lazy ;). And I do. However, I like to do that when I know the answer, and know that the outcome is good enough to meet the need. I’ll go for the easy answer, if I know it’ll solve the problem well enough. But I can’t if I don’t know the question or problem, and just assume. And we know what happens when we ass-u-me.

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