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To-Learn Lists?

5 September 2008 by Clark 4 Comments

The Learning Circuit’s Blog Big Question of the Month is about To-Learn lists: whether they make sense, how to implement them, etc.   Interesting question.   On the face of it, it seems useful: identifying and focusing on explicit and specific learning goals.   In practice, do they make sense? Do they even exist?

i would suggest that they do exist, and that every time a manager and employee agree on a development plan, there’s at least an implicit To-Learn list.   Obviously, a competency path in an LMS is similarly a formal TL list. And we have an implicit one when we sign up for a course, whether online or face-to-face, buy a book on a topic, or access an online tutorial, FAQ, help page, etc.

I do think that being explicit about learning is valuable, hence my focus on meta-learning, and having clear goals is a way to make them happen.   On the other hand, I think many of our learning goals are small and immediate (like my desire to figure out how to fix the CSS on my website and this blog).   Would it make sense to capture them in the context and generalize them to be thought of at other times?   Probably, and consequently another way we could use our mobile tools to make us more effective (I regularly capture ToDos in my mobile devices, which is why the iPhone is still making me crazy!). And there have been times I’ve put things to look up into my ToDo (though these days I often just look them up in the moment).

So, I think they’re a great idea, maybe not separate from ToDos in general, but worth thinking of as a sub-category, and worth taking the effort to make explicit.   Little bits of learning over the long haul: slow learning!

Distributed Learning

22 August 2008 by Clark 3 Comments

Distributed learning is an idea that I think offers an untapped potential, what with the new technologies we have.   I’m not talking here about distance learning, but instead a combination of slow learning with ubiquitous learning.   The idea is to combine learning on the go and on-demand with a long term relationship, personalized awareness, and mixed media.   Think of it as cloud computing for your learning goals.

There are strong reasons for spreading learning over time (Will Thalheimer‘s got a whole white paper on it) –   think drip irrigation.   We can use technology to do this in a contextually relevant way; not just random elements, but wrapped around the events in our life.   With some knowledge of our schedule, and our learning goals, a system could pop out little relevant bits of learning to develop us over time.

Imagine that you’ve learning goals about communication, and about coaching.   Assume, for the moment, an imaginary curriculum that places ‘authenticity’ after ‘understanding the other’s point’, and that you’ve completed the latter.   Then, before a business meeting with a potential new contact, you might get a message to “‘say what you mean, mean what you say, without being mean‘, after you ensure you’ve heard them”   that comes in right before the meeting.   After the meeting you might be connected to a coach/mentor, to see how it went.

Later that same day, you’ve got a review meeting with one of your reports, and as your coaching curriculum’s next topic is “focus on behavior, not person”, you get not only a relevant message beforehand, but a customized job aid to take with you (filled out with the individual’s last details and your particular area to work on), and a self-evaluation form afterward.

Which is not to say you don’t also have the opportunity to request particular information beforehand, so there might be a custom ‘pull’ portal available to you with things you’re likely to need (in addition to the general search tools you already have).   A smart system might recognize that it’s been too long since some knowledge has been applied, and choose to send you some challenge to keep the knowledge active, at least until it’s part of your internalized repertoire.

Why is this of interest?   It’s about developing people over time, in the ways they want (an individual should could choose their goals, though there could be ones also negotiated with an employer).   It’s about taking advantage of your life’s occurences, not removing oneself from it to learn.   It’s being contextualized sensitive to not only where you are, but ‘when’ you are.   It’s about being opportunistic, effective, and efficient, rather than intrusive, effortful, and minimally effective.   Which is not to say that there might not be more concerted chunks, particularly at the beginning, or at major inflection points, but it’s the optimal blend – an information model, not an industrial model.

We’ve got the capability (Clarke’s “any truly advanced technology is indistinguishable from magic”), but we need the will and the resources.   Anyone game?

eLearning 2.0

12 August 2008 by Clark 2 Comments

During the 1st day of Mark and Brent’s Collaboration summer seminar, they got folks active: starting blogs, wikis, webtops, etc.   They’re doing a great job:

c2sss

Naturally, in addition to the tactical questions (“how do I move this tab”?), the conceptual questions started: when do you use a blog versus a wiki, how do you make sense of all the options out there.

Now, as part of my performance ecosystem, I think blogs are a personal reflection or a history (as I told an attendee, it would be great for capturing a ‘war story’), whereas wikis are for collaboration to create a unified view of something (e.g. the way to tune a network).   I don’t think blogs support a rich discussion and aren’t that collaborative.   Also, one of the problems I see is that we often forget old tools in the excitement of new tools: discussion boards are a great way to have an ongoing conversation; you don’t need some new tool for this. Yet wikis are really good for capturing the output of a collaboration.

Also recently I’ve been having conversations with folks about integrating tools to meet larger needs.   Ning is a tool that provides ways for individuals to have profiles, to have forums, to list events, etc.   Increasingly, LMSs also have these capabilities.

The interesting thing is the great spate of tools out there: Google, Central Desktop, Zoho, Wetpaint, PBWiki, an ever growing list. There are suites of web meeting apps, web-based productivity tools, etc. How do you make sense of it? I think there’s another ‘bubble’ with these, and eventually a bunch will fail and out of the ashes a few will persist.   The good thing, I think, is that by getting your hands dirty with a variety of these, you’ll access some generalized skills.   And web apps are not going away.

I believe training anybody on any particular tool (even the seemingly ubiquitous Microsoft Office suite), is the wrong way to go.   Talk to them about the skill (writing, creating presentations, etc), and then give some assignments across a couple of different tools.   This gives you transferrable skills, which will equip you to communicate and collaborate regardless of the latest wave of tools.   And that’s what’s important, in this day of increasing change.

Learning by doing

14 July 2008 by Clark 6 Comments

Well, this weekend was an interesting one.   On Saturday morning I not only resurrected my site, but got my Twitter experiment advanced by managing to insert a tweet feed into the blog sidebar. Of course, it formats strangely, and I haven’t been able to fix it yet.   I tried using the span command, but around the Javascript it didn’t seem to work.

Then it was changing the bathroom light fixtures.   Successfully, following on a recent toilet replacement exercise.   In between was an absolutely great block party our neighbors organized, with activities for the kids, food and drink for all.   Learnings from each exercise!

One of the things I tweaked to was that if we sit down and start using the right tool for the job, have patience and persistence, and be willing to stop and think, we can get more done that we thought, we just have to be brave (he stays, still in anxiety mode over making a deck on the slope in the backyard).   Of course, we’re benefited to the extent we see more standards in tools and equipment (I like that they’re standardizing on electrical hardware, which makes it pretty much plug-and-play, even if it took some creativity to end-run two different boxes in two different bathrooms, ahem).   Slowly but surely, the house is being transformed.

The second learning is on community.   By pulling together all the neighbors on our cul-de-sac, we’re building an awareness of each other, which supports us helping each other.   The usual suspects pitched in, and some new folks were invited to join.   It was a lovely evening though the breeze picked up to the point where people started heading out for sweaters before coming back.   I had to think: why can’t the whole world be getting together in their neighborhood and having a party?   Of course, it’s hard when they’re bullets flying by, bombs going off, etc.   Sigh.   Still, creating the right environment for getting together creates the right environment for sharing, and that’s where learning happens.

So, use the right tools, set the right context, and be willing to work and reflect and improve and continue on.   Hope you too had a good weekend!

Summer Seminar Series

13 June 2008 by Clark Leave a Comment

With the caveat that I’m one of the speakers, I’d like to bring the eLearning Guild’s upcoming Summer Seminar Series to your attention. They’ve put together two back-to-back seminars that cover the latest trends.

Summer seminar series

The two seminars cover social networking, and serious games. The first seminar is led by Mark Oehlert and Brent Schenkler, who not only are fun, dynamic, individuals, but are totally into new tools. And that’s a good thing, because they’re insightful and articulate about the role these new technologies can play in organizational improvement. I track both their blogs just to keep up with what’s happening in these arenas. I’ll get to kibbitz (and learn), but they’re the two leaders of this session.

Which leaves Jeff Johannigman and myself to lead the second workshop on serious games, ILS, etc. Jeff’s got a commercially-validated track record of successful games and a consequent insight into how to create compelling experiences, and provides the perfect foil for my focus on the learning side. Of course, he’s now focused on learning, so we’ve got enough overlap to make this fun (we’ve co-presented before on games at the ILS symposium at the last Guild conference). I expect Mark and Brent will likewise kibbitz on the side in this one. We’ll augment some of the best parts of my workshop on ILS design with his insights on game design, as well as covering issues of development, corporate relevance, etc.

If you can’t tell, I’m excited about this series! I think that together, they cover some important components of acheiving the performance ecosystem: advanced ID and eCommunity. Being run by the eLearning Guild, of which I’m a fan because they do such a good job of providing value for money just reinforces the expectations that the experience will be worthwhile. So, if you’re looking to get in-depth on either topic, or better yet both, this is a great opportunity. Set your calendars for August 11-14, and definitely hope to see you there!

Mobile in 5 Paragraphs

14 May 2008 by Clark Leave a Comment

A colleague asked me for 5 paragraphs on mobile:

Let‘s get that straight right from the beginning: mobile learning is not about courses on a phone. mLearning is where we really bring home the message: “It‘s not about learning…it‘s about doing”, because while there are learning implications for mobile devices, it‘s really about performance support. Yes, one of the applications of mobile devices is learning augmentation, extending the learning experience over time through distributed presentations, examples, and practice, but the real opportunities are providing context-sensitive support for the mobile workforce. Increasingly, the workforce is mobile, whether directly for work or indirectly, e.g. commuting, and they have the devices (“Have you already purchased a mobile learning device” “Let me rephrase the question: do you have a cell phone” “Hello…”). Not taking advantage of it is just leaving money on the table.

The variety of mobile devices is vast, spanning media players, handheld gaming platforms, PDAs, cell phones (though that name is no longer apt; cellular technology is long gone), and, increasingly, smartphones. There are convergences, however, where many mobile devices are now phones, media players, PIM (Personal Information Management, read: contacts, calendars, memos, and ToDos), GPS, and more. If you‘re having trouble with any of these TLAs (Three Letter Acronyms) BTW, you can do a search on them to get them defined.

The issues are in how to develop content and resources for these devices, and the answers stack up like a pyramid. The bottom is the proverbial “low hanging fruit”, the content you already have that can be made available “as is” or converting the files to mobile formats. So, your PDFs, your audio recordings of presentations, any videos, and of course your web pages/HTML. The next level is taking all the content you will continue to produce, and proactively capture it (if you‘re not) and ensure that it‘s an automatic feature of your process to produce mobile ready versions. The top is to develop specific mobile resources, and that‘s where we‘re reaching the tipping point: instead of custom tools, we‘re seeing the major tool providers now providing mobile output options. The mobile web is another increasing option, as more and more mobile devices include browsers. As I say, “480 x 320 is the new 1024 x 768”. Mobile is hitting the mainstream.
And, it is hitting it in many ways. There have been instances of successful courses on mobile devices, but that‘s not the sweet spot. One of the more useful options is in augmenting online or face-to-face courses.

We know learning retention fades fast unless reactivated, and mobile gives us a great way to do that. We can send out different ways of thinking about it, more examples, and even new forms of practice. In fact, we should start rethinking the course, moving to blending including mobile as part of the extended experience! The second major big win is in making accessible support for the mobile workforce. We can provide manuals, trouble-shooting, even remote part ordering, to the field engineer. We can bring customer refreshers and updates, cross-selling recommendations, and purchasing capabilities to our mobile field force. And more.

Organizationally, the workforce is more distributed, more mobile, and needing to be more opportunistic and contextually optimal. Mobile is an enabler of increased individual and organizational performance. You need to treat it like any other initiative, managing the change process, but it also leverages other changes that might be happening. Knowledge or content management, mobile device deployment, webinars, many are the initiatives that, with a marginal extra effort, make mobile an additional delivery channel and opportunity. Take advantage of this new direction!
Further resources include:

  • The eLearning Guild‘s July 2007 360 Research Report on Mobile Learning.
  • Judy Brown and friends‘ mLearnopedia.
  • My other blog posts on mobile.
  • The Mobile Gadgeteer blog.
  • The Mobile Development Site.

Like riding a bike…

24 April 2008 by Clark 2 Comments

(Sorry for the delay, I don’t like to wait this long between blogs, but as soon as I was back from the Guild conference, and catching up with the backlog, I was off to a gig.)

We’d gotten our kids bikes, but we don’t have an ideal situation for it. Our backyard is wood deck, pebbled concrete, steep driveway (cars have had trouble getting up), and (semi-) landscaped hill. Our neighborhood is similarly largely vertical, and even the cul-de-sac is small and still somewhat with a grade. My son got on top of riding while at his cousin’s, but my daughter never did.

However, there are lots of bike paths in the flats down the hill, and my wife really wanted us to do some bike rides together. In the past couple of weeks we bought some new bikes for the kids that suited their current sizes, didn’t put training wheels on for the daughter, and tried to get them both used to the new bikes.

In the cul-de-sac, my daughter did a couple of shots of riding with us running along behind holding her up, and managed some, but never got very comfortable nor skilled. So, this past Saturday, we went down to their school playground and had them ride around.

My wife started with my daughter, and next thing I know, my daughter’s riding around on her own! Her story is that Mom let go without telling her so she thought she was ok. My wife’s story is that daughter yelled out “let go” so she did. Regardless, suddenly she was peddling on her own, turning, everything. And with a huge grin on her face; she was so thrilled! As were we.

So Sunday the family took that bike path. And I was the one with a grin on my face.

The lesson was that with the right tools, motivation, support, and environment, learning is magic. Are you making your learning experiences like that?

Course technology and assignments

10 April 2008 by Clark Leave a Comment

In the recent ITFORUM discussion, I had an opportunity to revisit the assignment strategy I had developed last time I taught an online course, and I thought it worth repeating here:

I had a philosophy that the major components to successful retention and transfer were for learners to connect the learning to their own life, to elaborate the material conceptually, and to apply the knowledge practically. Consequently, I had them: keep journals (e.g. blogs) with three posts per week about their own reflections on how the course materials were relevant in their lives; post answers to my posed conceptual questions on the discussion board and comment in a elaborative way on someone else’s post (the prior post to theirs, except the first person who commented on the last post); and the group assignments applying the knowledge to a posed ‘real’ problem (no hesitation about ‘exaggerating’ the importance of the situation when possible ;).

It seemed to work, as their final report (a separate task) generally correlated with the quality of the work above and overall their understanding seemed to coalesce to the desired level.

There are problems with group assignments, when some students don’t contribute sufficiently, but these days tools like wikis track who’s done what (for example, in the CentralDesktop workspace I’m working with a few colleagues on a next-gen organizational learning approach), so it should be possible to evaluate it.

Central Desktop Contribution Tracking

It’s nice that the tool diversity supports different cognitive tasks, and then the only question is whether/how to integrate them together.

Mobilized reactions

16 March 2008 by Clark Leave a Comment

In this (anonymous) post on the Learning Technologies conference blog, there’s a reaction to my previous post on mobile tipping point. Two pertinent quotes: “To my mind mobile learning will always be one of two things – either a niche delivery mechanism to tackle particular issues, as with BT, or (and less commonly within organisational L&D) a general delivery mechanism for ‘just-in-case‘ learning.” and “I also find it difficult to imagine mobile learning being used as the primary mechanism for a general, on-going programme of organisational learning and development.”

The response I posted:

Yes, it’s not about putting a full course on a mobile devices, it’s performance support or learning augment.
But it is about the technology to the point that once mainstream content development/authoring tools start having mobile-capable output as an easy option, it will cross the chasm, and that appears to be happening. The devices are out there, but it’s not yet easy enough to get content onto them.

It’s really about ‘just in time’ learning, not ‘just in case’, ala the Zen of Palm showing mobile use is in short amounts frequently, versus desktop. There are more ‘just in case’ delivery options including, specifically, podcasts, and ebooks, but that’s really about convenience rather than ideal opportunity. Yes, it’s another specialist tool.

However, there’s a wide swath of space under the “niche delivery mechanism to tackle particular issues” with many nuances, and really a wealth of opportunity. “mLearning” may be the wrong monicker, maybe ‘mPerformance’, but the organizational impact potential is truly worth exploring. Adventure, anyone?

Questions from the audience

29 February 2008 by Clark 4 Comments

Today we held the Emerging Trends panel session at the TechKnowledge conference. We‘d intended to use an audience response system (aka ‘clickers‘), but of course the technology didn‘t work at that moment, so my colleagues (Frank Nguyen, Ann Kwinn, and Jim Javenkoski) and I winged it with questions from the audience.

Second Life came up a couple times. Joe Miller was the keynote on Wednesday, and in his far ranging and thoughtful presentation he reinforced my previous thoughts on what the fundamental learning affordances are, and helped illuminate a point that hadn‘t really gelled for me.

Using Tony O‘Driscoll‘s diagram, he elaborated on the topic of the current state of virtual worlds. In 1995, when you first looked at HTML, did you have any idea that the web would grow to where it is today? The argument is similar for Second Life, in that the first generation of the web was “Democratization of Access”, where now anyone could find information. Web 2.0 is “Democratization of Collaboration”, where you can create, share, and comment. He called virtual worlds the “3D internet”, and here it‘s the “Democratization of co-creation”.

Besides that, the panel still felt that it‘s about socialization and spatial capabilities, and, as Frank said, that if your objectives didn‘t match those, a virtual world wouldn‘t need to be your solution. I also recited the barriers that Joe had mentioned – usability, download, and processing load -as a way to reinforce the point that there‘s considerable initial investment, and I believe that such worlds make sense when you are intending to have a long-term in-world involvement.

Several questions danced around the relevance of instructional design and the teaching thereof. I pointed to the ongoing dialogs, and we generally agreed that the teaching wasn‘t as aligned to real world practice as it could be, but, as Ann pointed out, ISD principles still apply (our brains haven‘t changed).

Another question came out about the real world validity of Web 2.0. I cited an audiocast of a cutting edge project leader who used BaseCamp, Twitter, Deli.cio.us, IM, and more to keep his team aligned, and my own use of technologies to accomplish various business goals. Jim raised the point that Web 2.0 is a way to have the communication be two way, not just from the designers to the victims, er, learners.   These tools may initially take up extra time, but once ‘assimilated’, they are proving to be time-savers in productivity as well.

One individual pointed out how there seemed to be two camps of instructional technology: traditional eLearning which was instructivist and a second that was social. I agreed and pointed out how we really need to wrap instruction with collaboration from the get-go to help learners immediately recognize that dialog is part of the process and enculturate them into the community.

We also talked about the pragmatics of introductions of technology. To a question about moving the government along, I suggested that there‘s a ‘late adopter‘ advantage of avoiding mistakes (though I‘m not so certain it‘s strategy rather than inertia :), and that solid examples with ROI were the best leverage.

Another question on how to get people to use wikis seemed to suggest that in the particular instance, wikis were the wrong tool (the goal was capturing ‘stories‘). As it pushed one of my hot buttons, I suggested that we should not forget to do a proper match between need and tool, nor forget older tools in the flush of new technologies; in this case a discussion list would probably be a better tool. However, my real answer is that when the need is a resource, a wiki can be a collaboratively improved resource and the way to get participation is to make sure the resource is valuable. I would add, now, that a session I heard indicated success in using incentives to get initial participation, and that may be pragmatic, if not principled ;).

Many thanks to the participants, I thought it was a nice way to cap off the conference.

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