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Clark Quinn’s Learnings about Learning

Experimenting with conference design

13 May 2020 by Clark 2 Comments

As part of coping in this time of upheaval, I’m trying different things. Which isn’t new, but there seem to be more innovations to tap into. In addition to teaching a course on mobile learning, I’m one of the speakers at a new online event. And, what’s nice, is that they’re experimenting with conference design, not just moving straight online.

To be fair, the Learning Guild has had a continual practice of trying different things at their conferences, and it’s been good. And, so too, was the most recent TK by ATD.   But this is different. Two of my colleagues organized it as a response to our ‘new normal’, Will Thalheimer and Matt Richter. And their stated goal is changing the way we conference.

The key, of course, is to leverage what’s different, and possible, online. It’s running from June 22 – July 31. That’s not a typo, it’s all of July and the tail end of June. That’s a long time!   They’ve recruited a suite of experts from around the world (they’re really trying to do this across boundaries include time and geography). And, to let you know, I’m one (so take my comments with the appropriate caveats ;).

They’re also tossing out traditional ideas and open to new ones. Speakers are expected to build an experience that’s spread out over the time. Yet also designed so that you can come in late, or early, and drill into what you want when you want. They’re also planing on having synchronous events – debates, panels, socializing – again using technology.

Note that it’s not free. There are some free conferences being put on, mostly webinars. And those are good. This is different. It’s deeper. It’s a stab at looking afresh. And I’m not sure it could even have come from any existing framework.

And, we won’t know if it all will work. We’re designing this in the time between now and launch. There’re bound to be hiccups. Which, of course, means there’re bound to be learnings. I know I want to talk about Learning Science 101. And something else. Lots I could (I welcome suggestions). I’m inclined to think it might be Emotion and Learning. But it could also be LXD. (There are all linked, of course.)

But it’s a high quality group (er, mostly…they did let me in). AND, importantly, it’s focused on evidence-based content. There may be sponsors, or even an exhibit hall, but every presenter is honor-bound not to push anything that’s not legit. Most importantly, there’s enough quality that overall it’s bound to be worth it.

I’m excited, frankly. I have to come up with some different ideas. And I like that. I’m glad that they’re experimenting with conference design. We all win, regardless! It’s part of learning, challenging yourself. So, do yourself a favor. Check it out. It may not be for you, but keep an open mind!

 

 

A mlearning course?

30 April 2020 by Clark Leave a Comment

As I mentioned in my last post, yes, I’ll be running a course on mobile learning (starts next week! 😱). And I can understand if you’re thinking “a mlearning course?”   So I thought I’d lay out the thinking a bit, and see if I can help you see why I’m doing this.

So, I don’t usually do things just for money. I’ve turned down things I thought were inappropriate in the past. (Which is amongst the reasons I’m not rich! ;) I try to do things that I think are needed.

And that’s part of the reason I’m doing it the way I am: the folks I’m doing it with. Michael Allen’s established a reputation for quality in learning, advocating for good design in print and talks, and living it in his work. We’ve had a good relationship, endorsing each other’s books ;), but working with him on the Serious eLearning Manifesto reinforced that not is he smart and committed, but just a great guy. So doing the course with the Allen Academy ensured that I could trust the integrity of what we’d do.

So isn’t mobile learning already in place? You’d think so, since my book on the topic came out nine years ago, and is already out of print! (And it was a good book  and  since I based it on the cognitive principles, it’s still relevant. It’s also now available again (at a much improved price).   However, I was recently asked to give a mobile talk by the local chapter. When I opined that mobile is old, the organizer let me know “it may be old for you, but not for everybody!”   So there’s still a need!

And, of course, the content is relevant. I derive the course form cognitive principles, so even if the tech changes (and it has) the foundations are transferrable. Whether you’re talking about tablets, phones, or watches, the implications are apt.

So what  will it cover? Here’re the topics of the six weeks:

  1. Introduction. Defining mobile, and some overarching concepts that will guide the rest: the 4Cs, and four major categories of use.
  2. Formal learning. The first of the four categories, and it’s  not about courses on a phone. We’ll look at augmenting  formal learning.
  3. Performance support. We’re looking at why it’s mobile’s natural niche, and what makes it work.
  4. Social/informal. Here we’re looking at going beyond optimizing performance and moving to continual learning and innovation. And mobile’s role.
  5. Contextual. This is mobile’s real opportunity, not just bringing things to wherever/whenever, but doing things  because of when and where we are. And more.
  6. Strategy. This is the wrap up, where we talk about what it takes to make this all work in the organization.

I’ve designed in discussions, and group assignments, so while it’s grounded in the book, it’s both updated and more interactive. I should be careful to mention that it’s not about development, using authoring tools, or more. It’s about  thinking different, which mobile requires. The mindset is performance ecosystem, and not surprisingly therefore coupled to the thinking behind the L&D revolution I continue to advocate for.

I’m not dunning for students, since we’ve already got a good number of registrations, but instead I just wanted to expose the thinking behind the choices (showing my work). That is, show you why a mlearning course. Still, I’d welcome seeing you there if you’re interested in getting your mind around some transferrable principles that enable mobile, and more!   Other than that, stay safe and take care.

Taking courses online

22 April 2020 by Clark Leave a Comment

So I was talking to my brother the other day. He is a community college instructor (and, now, department chair). He was telling me about taking his class online (like so many others). I of course offered some suggestions, and he opined that I could (and should) be helping others too. Which, of course, I agree with, because that’s what I do. So, here, is a brief summary of my experience taking courses online. Because, owing to circumstances, I do have some availability.

My background is deeply steeped in applying learning science to technology-mediated experiences. To start, I saw the opportunities and designed my own major in the topic. After some work, I obtained a Ph.D. because I wanted to know more about cognition and learning. And I’ve been doing it for decades now, both academic and organizational. I not only taught, but was asked to lead my university’s learning technology committee.

I stepped away from the university to assist first one, then another initiative in online learning. For one, I set the learning design (policies and plans) to spin up an agency to support national online learning. For the latter, I led the learning design effort to get an innovative course online. At the same time, I was assisting and leading other initiatives. These include an online learning competition, advising other orgs, and creating an online learning quality assessment.

I came back to the US to lead the development of an adaptive learning platform for online courses. Since then, I’ve been assisting many orgs in a wide variety of roles around online learning. I’ve guided the design of online content for high school curricula, advised on improving design processes for a courseware provider, and guided an online program manager to incorporate learning science in their practices.

Along the way, I’ve continued to lead in technology approaches, including games and mobile (and wrote the books on each topic ;).   And I’ve maintained a reputation for staying on top of learning science as well, recently writing a book on myths around learning science. My work’s been recognized, with invitations to speak nationally and internationally, as well as being the first recipient of the eLearning Guild’s Guild Master award. I’m noted as a clear communicator who helps folks ‘get’ the opportunities, and apply the principles to achieve desirable goals.

As you see, I’ve worked at every level, from helping design individual courses, to working with design processes and teams, to looking at organizational approaches and issues. And I’ve demonstrated a commitment to design solutions that leverage the best learning design to achieve engaging experiences with meaningful outcomes under pragmatic constraints. And I’m adept at working virtually, which I’ve been doing for a long time in many ways.

So, I’d like to help  you!   Whether it’s working serially on courses, assisting a team get on top of best principles, or conducting sessions to assist your instructors, I’m willing to be flexible to figure out the best ways to help you make the best changes quickly, not just the expedient ones. In the long term, you still want effective learning design and engagement, because it matters to your learners and your reputation.

The opportunity to get better quickly is on tap. I’ve spent my entire career caring about making good learning happen. Are you ready? Let me know.

This has been a public service announcement, we now return you to your irregularly scheduled blog.

Is intrinsic motivation a myth?

3 March 2020 by Clark 6 Comments

I was asked to comment on intrinsic motivation, and was pointed to an article claiming that it’s a myth(!). Given that I’m a staunch advocate of intrinsic motivation, I felt this was something that I should comprehend. Is intrinsic motivation a myth? My inclination is ‘no’, but let’s explore.

As background, there’s usually a distinction made between extrinsic and intrinsic motivation. Extrinsic motivation is, to me, when you use external incentives to motivate someone to do something. You can use tangible offerings like money or products/produce, or more ephemeral rewards like points. Intrinsic motivation is, instead, finding out what people care about and tapping into that. Helping them see that this behavior aligns with their own intentions, so to speak.

The article claims that all intrinsic motivation is merely subverted extrinsic motivation. There are things we want, but it’s shameful to admit it, so we disguise our intent. Which is a very behavioristic way to view it. And I think it’s wrong.

There  are debates about our motivators. Altruism, for instance, would seem to be contrary to one’s interests, since doing something for others would disadvantage oneself. However, a more complex view suggests that there are benefits to altruism. Improving society improves the world for our offspring, for instance. So doing things for the common good isn’t, to me, a legitimate challenge.

But there are also  our interests. Intellectual interests. You could argue that they are to serve a larger purpose like a bigger paycheck, but we also  expend resources to do things we enjoy: our hobbies, entertainment, and the like. So there doesn’t have to be a totally mercenary motivation.

And, my point isn’t to try to find fault with anyone’s argument, but instead to find useful ways forward. What can, and  should we do? First, we should find out  why whatever we’re teaching is important. Here’s a hint: if we can’t find the reason, why are we bothering?  Otherwise, let’s make that reason manifest to the learner!  Safety, less errors, faster solutions, happier customers, these are all plausible. When, of course, learners understand how their role fits in to the bigger picture (read: purpose).

Of course, if we can segment our learners to the point where we can tap into elements unique to the audience, we might do even more. For a course on project management for civil engineers working on large infrastructure projects, for instance, I exaggerated it one level to terraforming planets.

So, I want to promote, not deny, intrinsic motivation. Finding a real reason people should do something is far better than trying to incite them to do things they otherwise wouldn’t want to do. There are more nuances, about building habits, but my short answer is to find  why it’s important, and work on that. It’s a better long-term bet.

How to be a world-class educational technologist

25 February 2020 by Clark 4 Comments

On LinkedIn, I was asked: “I would like to ask sir, how can I be a world-class educational technologist?” And I thought that was a very interesting question. (Of course, my immediate response should be “how should I know?” ;) But I thought I’d do a bit better. So here’s a recast of my response.

First, I get requests about how to get started as an instructional designer (particularly offers to come work for me). And, well, I’m an independent consultant, and just haven’t been a business builder. But I want to respond helpfully, and it’s one of those things that happen enough that I have this canned response:

If you want a bootstrap, working volunteer for a not-for-profit (NFP) foundation is a good step if you can.   Areas of specialization? Depends on what you like: kids – K12 or NFP, higher ed, adult – organizational L&D. They differ. As to skills, make sure you know the major authoring tools, e.g. Lectora, Captivate, and/or Storyline. And of course have some background in instructional design/learning science.   If you haven’t covered performance consulting, look into it so you don’t design a course when there’s a better/simpler solution. Make sure you have a portfolio of work. Good luck!

In this case, I also pointed him to a previous post, where I’d outlined some roles for learning experience design.

Then, thinking at the bigger scale of not just getting going as a new ID, but persisting, I added this:

Overall, you have to have the passion, it’s a long road. Have a good understanding of learning science, a fundamental grasp of technology, a mind for both design and process, and then put it to work doing real projects! Continue to read, reflect, and then as you start getting your mind around it, start sharing your thinking and get feedback (and listen to it!). Start local, work outward to sharing regionally, nationally, and internationally. If you learn, adapt and improve, and persist, you can get there.

I think that’s the path to improvement, regardless. In short. There’s more: I have just finished reading Eric Barker’s Barking Up the Wrong Tree  (affiliate link);  thanks to an ATD Sacramento event attendee, and found it having very interesting recommendations. Things like setting goals, giving, getting mentored, and more.

I think aiming to be a world-class educational technologist is a noble goal. Even if you don’t succeed, you’re liable to be better than if you just go through the motions. Now, I’m sure you’ve found things I’ve missed, so have at it!

An ATD TK2020 retrospective #ATDTK

11 February 2020 by Clark Leave a Comment

This past week, I spent two days at ATD’s Techknowledge conference. I gave a talk on ‘transforming learning’, and another (largely) on myths. And I participated in a couple other things, including helping out a colleague for  her session. But I want to reflect on the rest of the event. So here’s an ATD TK2020 retrospective.

First, I should note, I did  not mindmap the keynotes (in case you missed them). I used to do it all the time. However, the app that I used to do it has a new edition out, and it’s pricey.  And, I don’t have enough other use for it. I can sketch out ideas in my note-taking app. So…guess that’s gone by the wayside. We’ll see if I find out an alternative.

I  did try to take notes. And, because I’d read recently that drawing was a better note-taking technique (don’t recall the exact link, but this suggests the benefit), I  tried to draw. Old habits…I mostly wrote. And they weren’t worth publishing.

The conference itself was interesting because they were experimenting. For instance, there was no expo. Vendors had suites, and several tried to get me to meet with them. But didn’t have a viable business case for me to care (I’m not a candidate for your LMS, for instance ;). And they were set up to have several simultaneous speakers at the same time. Even on the same stage!

What I’m talking about here is that there was this little audio device you hung around your neck. It had 6 channels, and a plug for earphones (also provided). So, right after the opening keynote, there was the first of what they called ‘supersessions’. Here, three people were up on different parts of the same stage, and gave three different talks. You set the channel to the one you wanted to hear (or the two you wanted to switch between ;). And, it worked. Largely. One of the presenters for one of the sessions kept running around and interacting (interrupting) the others.

And there were six stages in one room, and you could jump between them, or sit and listen to one. Without, note, being distracted by the others. On the other hand, it was hard to have audience interaction. They couldn’t hear one another, and for instance the one I did I really could’ve benefited from a flip chart (which I asked for but didn’t get).  Still, it largely worked.

There were some more traditional talks in another room (I did one of those, too). And they were, well, familiar. Not that that’s a bad thing.

One other thing that was interesting was a ‘hackathon’. Here, a worthwhile not-for-profit posed a challenge and volunteers were divided up into teams to address it. Unfortunately, it seemed to be more focused on visual design. I tend to think that infusing learning science is more likely to be a problem in their elearning.  (So, of course, I made that my own challenge.) Still, it helped the org, and provided an opportunity to interact.

I ran into my friends and colleagues more, and the discussions were perhaps a little easier to engage in. I liked the more intimate feel. Though I confess to having missed the expo (perhaps because I couldn’t find as much to criticize!). And the food was quite good (the Wed lunch in particular).

I did note that there were still some zombies running around. There was a dialog between two folks who were supposedly talking about the future of work, but played a lot of the ‘millennial’ card. Bad speaker, no Twinkie!

Overall, I laud their willingness to experiment. I know the Guild does a fair bit of it as well, but this was more unusual from a large (and often inflexible) organization. As a fan of ‘learning out loud’, I hope it’s useful to provide an ATD TK2020 retrospective, and if you were there, I welcome your thoughts!

Death to Zombies!

4 February 2020 by Clark Leave a Comment

Last week, I ranted about a myth that seems inextinguishable. And I ran across another one in a place I shouldn’t have. And I keep seeing others, spotting them roaming around loose. Like zombies, they seem to rise from the dead. We need death to zombies. Particularly learning myth zombies!

There are several that seem overly prolific. I’ve already ranted about learning styles, but it’s pernicious. And others keep cropping up. In addition to the ‘images 60K faster than text’, I saw the Millennials and Generations twice this week!  And…the list goes on.

And this is despite a continued effort to debunk these deathwalkers!  There’re mythbusters who continually call out the false claims. There’s the Debunker  Club. Amongst the publications by Jane Bozarth for the research library of the eLearning Guild, there are several myths-related compendiums.

Myths book coverAnd, immodestly, I wrote a whole book about myths!  Trying to point out why it’s appealing, showing why they’re wrong, and providing alternative approaches that are sounder. And I was asked to do it, so there’s a clear need. I’m not asking you to buy it, unless it helps, but you need to be aware of the myths.

What to do? Well, first, please help. If you see a myth, call it out. You don’t  have to do it publicly, you can always talk to the person quietly afterward. But don’t let it slide. (Some of those at the event will read this blog; long story but thanks, Paul. ;)

So, I’m calling you all to be zombie hunters. Please!  Death to zombies, for the sake of our industry, our professionalism, and our learners.

Update:  In fact, after I’d queued up this post for publication, I went to an event where people were sharing. While most were very useful and thoughtful, three of the shares violated what’s known!  One was so-called ‘brain training’, in this case activating right-left brain simultaneously. That also violates the right/left brain myth! Another was on Strengths, which I haven’t addressed, but the one cited was the one that doesn’t have peer reviewed research (ie  not the VIA strengths). Finally, one was on ‘color’ personality, which is based upon Meyers-Briggs, which is flawed both theoretically and psychometrically. Yikes, they’re everywhere!

Update 2: I was pointed to a post on LinkedIn about building a VR demo…on the MBTI!  Ouch. The MBTI is flawed theoretically (it’s based on Jungian archetypes, which he just made up) and psychometrically. It’s pretty horrific to think of VR being used to present information (like attending a PowerPoint presentation in 2nd Life, which happened); to do it on such a flawed concept is doubly scary.

What’s in an image?

30 January 2020 by Clark Leave a Comment

My post earlier this week on the images processed 60K faster prompted some discussion (over on LinkedIn ;). And there appears to be some debate about the topic. I think it revolves around the issue of just  what’s  in an image. So let’s unpack that.

So, the claim is that ‘images’ are processed 60K faster than text. And, of course, trying to find the actual citation has been an exercise in futility. But can we address it on principle? I’ll suggest we can.

Let’s take it apart. What’s in an image?  Is it a photo? A diagram? An infographic? Even a video?  I think we need to nail it down. So let’s talk about the presumed cognitive processing that goes on.

Let’s start with photos. They capture context. If it’s a familiar context, processing likely happens almost immediately. But others? Not so fast. Unless a context has already been established, a picture isn’t going to make much sense. That is, we probably should account for the context processing as part of the story.

As soon as we get to diagrams, the story gets more complex. Ok, Jill Larkin and Herb Simon once opined on  Why a Diagram is worth 10000 words, but it’s about mapping conceptual relationships to spatial relationships. And I’ll still argue you need to process the elements, and the relationships, before you understand it. So it’s not instantaneous.

And, yes, there’s the lovely example in Don Norman’s  Things That Make Us Smart, where he showed how a relationship was more quickly processed than the equivalent text description (he kindly didn’t mention it was from my Ph.D. thesis ;). Yet not all text can be replaced by images.  What would convey Nike’s  Just Do It  slogan more concisely than that text? You’d have to establish the relationship  first. E.g. their ‘swoop’.  As I mentioned, familiar words are processed essentially as images, as whole words, not being processed by individual characters.

The same holds true for infographics, by the way. They’re not ‘grokked’ immediately. They need to be parsed in terms of message, and flow, and information. They’re a mashup of text and info, but that doesn’t make it any faster. Though they  may support retention, but we should use diagrams and images appropriately  with text.

Video’s even more complex. It’s a linear medium, as is text. And it’s powerful, but is it processed more efficiently? Again, I think it depends on what you’re saying. A video can be a narrated slide show. Is that faster than reading the text? I read faster than folks speak.

Which brings me to my take-home conclusion. A simple statement like “images processed 60K faster than text) is misleading.  What image? It all hinges on  what’s  in an image. Be vary wary of such claims. In the previous article, I provided some questions to ask yourself. And I may have to rant again about myths in general!

Images processed 60K faster? No! And more…

28 January 2020 by Clark 4 Comments

Recently, I’ve run into the claim that images are processed 60K times faster than text. And, folks, it’s a myth. More over, it’s exemplary of bad practices in business. And so it’s worth pointing out what the situation is, why it’s happening, and why you should be on guard.

It’s easy to find the myth. Just search on “images processed 60K times faster than text”. You’ll get lots of citations, and a few debunkings. Most of the references are from marketing hype, selling you visual support.

The origin is suspicious. It’s always cited as coming from 3M, Polishing Your Presentation. Which is problematic, because when you go to that paper, you find the quote, but not a legitimate citation. Instead, there’s a vague statement about “findings from behavioral research”  with no citation!  Bad form.

A study done jointly between 3M and the University of Minnesota about presentations also is potentially a source. With only one small catch: it doesn’t mention 60K  at all!  Instead, it  does conclude that “Presentations using visual aids were found to be  43% MORE PERSUASIVE  than unaided presentations.” Which is hardly controversial.

Yet this is another zombie, like learning styles, that won’t die!  It’s been researched by several folks, including Alan Levine and  Jonathan Schwabish. No one seems to be able to identify a real piece of evidence. And it just doesn’t make sense!

In use, words are practiced enough to be recognized as a whole, serving as icons; they’re not repeatedly processed from letters into words. Second, images need parsing, too, and contextualization between the image and the current semantics.

Sure, we have many more neurons devoted to image processing than auditory, but that’s not only due to a sensory primacy (e.g. distance capability), but also the richness of the visual field. And more doesn’t equal ‘faster’. Yes, we’re processing in parallel, but nerve firing rates change based upon activation, not modality.

And this means that we have to have our ‘hype’ shields up. We need to evaluate any claims by several methods. Who else is saying this? Not pointing to the same (bad) data, but what convergent evidence is there? And what vested interest do the promoters have? And, importantly, does it make causal sense? Is there a plausible scenario when you dig beneath the surface features?

And, if you don’t want to read research published in the original academese, find those who you can trust. Those who’ve demonstrated a consistent ability to cut through the hype  and the research, and bring good interpretations and debunk the myths. You can see my list of mythbusters here.

So, please, practice professionalism, avoid the hype, and use good principles in design and practice.

 

Signifying change

14 January 2020 by Clark Leave a Comment

I have a persistent interest in the potential for myth and ritual for learning. In the past I sought a synthesis of what’s known as good practice  (as always ;) in an area I don’t have good resources in. When I looked over 10 years ago, there wasn’t much. That’s no longer the case. There is now quite a bit available about signifying change with ritual.

Myth, here, is not about mistaken beliefs, but instead are stories that tie us to our place in the universe. Every culture has had its origin story, and typically stories that explain the earth, the sky, and more. Ritual is a series of repeated behaviors that signify your belief in those stories. And when you look at prayer, and transition ceremonies, you see how powerful these behaviors are in shaping behavior. Can we leverage this power for learning?

Barbara Myerhoff opined that ritual worked because your body bought into it before your mind did. Thus, the repeated behaviors build a ‘muscle memory’ that supports your purpose. And agreeing to perform the ritual at all is an implicit complicity in the story behind the ritual. Finally, having others also performing or having performed the ritual builds a social commitment.

There’s clear power, but can we do it systematically? The sources at the bottom suggest we can. My synthesis says the answer is yes. There are two important distinctions. One is whether it’s individual or collective. Are we having a single person commit, or having a group commit? In the former, they may be becoming a member of the community, but it’s about changing personal behavior regardless. In the latter, it’s about someone becoming a member of a group of practitioners. (And, to be clear, here I’m talking secular change.)

The other distinction is the scope of the change. Is this a small personal change, or is this a switch to an entire system of belief? Are we helping someone be more productive, or asking them to buy into our organizational culture? If we want to  transform people, signifying the change seems important.

Wwhat makes effective ritual is having a behavior that indicates allegiance to a system of belief. It’s essential that the behavior  signifies the change in some way.  It might be a part of the actions that the new desired change incorporate. So you mimic rolling out dough to cement your understanding of baking. Or it might be an iconic representation of some aspect of the belief, so drinking something specific as preparation.

The actual structure is suggested to be some initiating occurrence, like another instance (new client), or a particular time of day. Then there’s a process to be followed, typically with a preparation, a behavior, and a closing.

As usual, the process includes identifying the necessary elements, prototyping, testing, and iterating. Does it work with the audience, does it feel authentic, is it easy to do, are some of the questions to ask.

The materials I’ve found suggest ritual can be helpful. Two obvious roles are to successfully acknowledge their new status and/or sustain necessary mindsets and practices. When people have transformed, we want to acknowledge the change. And we want to help them continue to maintain and develop the new ability. Signifying change is an important component. We should be intentional about making that happen.

Three pointers:

How to design team rituals to accelerate change

Crafting effective ritual

Introducing Ritual Design (and more from the Ritual Design Lab here)

 

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