Learnlets

In an previous post, I argued for different types and ratios for  worthwhile learning activities. I’ve been thinking about this (and working on it) quite a bit lately. I know there are other resources that I should know about (pointers welcome), but I’m currently wrestling with several types of situations and wanted to share my thinking. This is aside from scenarios/simulations (e.g. games) that are the first, best, learning practice you can engage in, of course. What I’m looking for is ways to get learners to do processing in ways that will assist their ability to  do.  This isn’t recitation, but application.

So one situation is where the learner has to execute  the right procedure. This seems easy, but the problem is that they’re liable to get it right  in practice.  The problem is that they still can get it wrong when in real situations. An idea I had heard of before, but was reiterated through Socratic Arts  (Roger Schank & cohorts) was to have learners observe (e.g. video) of someone performing it and identifying whether it was right or not. This is a more challenging task than  just doing it right for many routine but important tasks (e.g. sanitation). It has learners monitor the process, and then they can turn that on themselves to become self-monitoring.  If the selection of mistakes is broad enough, they’ll have experience that will transfer to their whole performance.

Another task that I faced earlier was the situation where people had to interpret guidelines to make a decision. Typically, the extreme cases  are obvious, and instructors argue that they all are, but in reality there are many ambiguous situations.  Here, as I’ve argued before, the thing to do is have folks work in groups and be presented with increasingly ambiguous situations. What emerges from the discussion is usually a rich unpacking of the elements.  This processing of the rules in context exposes the underlying issues in important ways.

Another type of task is helping people understand applying models to make decisions. Rather than present them with the models, I’m again looking for more meaningful processing.  Eventually I’ll expect learners to make decisions with them, but as a scaffolding step, I’m asking them to interpret the models in terms of their recommendations for use.  So before I have them engage in scenarios, I’ll ask them to use the models to create, say, a guide to how to use that information. To diagnose, to remedy, to put in place initial protections.  At other times, I’ll have them derive subsequent processes from the theoretical model.

One other example I recall came from a paper  that Tom Reeves wrote (and I can’t find) where he had learners pick from a number of options that indicated problems or actions to take. The interesting difference was then there was a followup question about why. Every choice was two stages: decision and then rationale. This is a very clever way to see if they’re not just getting the right answer but can understand why it’s right.  I wonder if any of the authoring tools on the market right now include such a template!

I know there are  more categories of learning and associated tasks that require useful processing (towards do, not  know, mind you ;), but here are a couple that are ‘top of mind’ right now. Thoughts?

A commenter on last week’s post asked an implicit question that caused me to think. The issue was whether the solutions I was proposing are having the learners be self directed or whether it was ‘push’ learning.  And I reckon there’s a bit of both, but I’m fighting for more of a constuctivist approach   than the instructivist model.

I’ve argued in the past for a more active learning, and I think the argument for pure instructivism  sets up a straw man (Feuerzeig argued for guided discovery back in ’85!).  Obviously, I think that pure exploration is doomed to failure, as we know that learners can stay in one small corner of a search space without support (hence the coaching in Quest).  However, a completely guided experience doesn’t ‘stick’ as well, either.

Another factor is our target learners.  In my experience, more constructivist approaches can be disturbing to learners who have had more instructivist approaches.  And the learners we are dealing with haven’t been that successful in school, and typically  need a lot of scaffolding.

Yet our goals are fairly pragmatic overall (and in general we should be looking for ways to pragmatic in more of our learning). We’re focused on meaningful skills, so we should leverage this.

In this case, I’m moving the design to more and more “here’s a goal, here’re some resources” type of approach where the goal is to generate a work-related integration (requiring relevant cognitive processing).  Even if it’s conceptual material, I want learners to be doing this, and of course the main focus is on real contextualized practice.

I’m pushing a very activity-based pedagogy (and curriculum). Yes, the tasks are designed, but they’re expected to take some responsibility for processing the information to produce outputs. The longer term goal is to increase the challenge and variety as we go through the curriculum, developing learner’s ability to  learn to learn and ability to adapt as well. Make sense?

I’ve been on quite the roll of late, calling out some bad practices and calling for learning science. And it occurs to me that there could be some pushback.  So let me be clear, I strongly suggest that the types of learning that are needed are not info dump and knowledge test,  by and large.  What does that mean? Let’s break it down.

First, let me suggest that what’s going to make a difference to organizations is not better fact-remembering. There are times when fact remembering is needed, such as medical vocabulary (my go-to example). When that needs to happen, tarted up drill-and-kill (e.g .quiz show templates, etc)  are the way to do it.   Getting people to remember rote facts or arbitrary things (like part names) is very difficult. And largely unnecessary if people can look it up, e.g. the information is  in the world  (or can be).  There are some things that need to be known cold, e.g. emergency procedures, hence the tremendous emphasis on drills  in aviation and  the military. Other than that, put it in the world, not the head.  Look up tables, info sheets, etc are the solution.    And I’ll argue that the need for this is less than 5-10% of the time.

So what  is  useful?  I’ll argue that what is useful is making better decisions.  That is, the ability to explain what’s happened and react, or predict what will happen and make the right choice as as consequence.  This comes from model-based reasoning.  What sort of learning helps model-based reasoning? Two types, in a simple framework. You need to process the models to help them be comprehended, and use them in context to make decisions with the consequences providing feedback.  Yes, there likely will be some content presentation, but it’s not  everything, and  instead is the core model with examples of how it plays out in context. That is, annotated diagrams or narrated animations for the models; comic books, cartoons, or videos for the examples.  Media, not bullet points.

The processing that helps make models stick includes having learners generate products: giving them data or outcomes and having them develop explanatory models. They can produce summary charts and tables that serve as decision aids. They can create syntheses and recommendations.  This really leads to internalization and ownership, but it may be more time-consuming than worthwhile. The other approach is to have learners make predictions using the models, explaining things.  Worst case, they can answer questions about what this model implies in particular contexts.  So this is a knowledge question, but not a “is this an X or a Y”, but rather “you have to achieve Z, would you use approach X, or approach Y”.

Most importantly, you need people to use the models to make decisions like they’ll be making in the workplace.  That means scenarios and simulations.  Yes, a mini-scenario of one question is essentially a multiple choice (though better written with a context and a decision), but really things tend to be bundled up, and you at least need branching scenarios. A series of these might be enough if the task isn’t too complex, but if it’s somewhat complex, it might be worth creating a model-based simulation and giving the learners lots of goals with it (read: serious game).

And, don’t forget, if it matters (and why are you bothering if it doesn’t), you need to practice until they can’t get it wrong.  And you need to be facilitating reflection.  The alternatives to the right answer should reflect ways learners often go wrong, and address them individually. “No, that’s not correct, try again” is a really rude way to respond to learner actions.  Connect their actions to the model!

What this also implies is that learning is much more practice than content presentation.  Presenting content and drilling knowledge (particularly in about an 80/20 ratio), is essentially a waste of time.  Meaningful practice should be more than half the time.  And you should consider putting the practice up front and driving them to the content, as opposed to presenting the content first.  Make the task make the content meaningful.

Yes, I’m making these numbers up, but they’re a framework for thinking. You should be having lots of meaningful practice.  There’s essentially  no role for bullet points or prose and simplistic quizzes, very little role for tarted up quizzes, and lots of role for media on the content side and  branching scenarios and model-driven interactions on the interaction side.  This kind of is an inverse of the tools and outputs I see.  Hence my continuing campaign for better learning.  Make sense?

In other fields of endeavors, there is a science behind the approaches.  In civil engineering, it’s the properties of materials.  In aviation, it’s aeronautical engineering.  In medicine, it’s medical science.  If you’re going to be a professional in your field, you have to know the science.  So, two questions: is there a science of learning, and is it used.  The answers appear to be yes and no.  And yet, if you’re going to be a learning designer or engineer, you should know the science and be using it.

There is a science of learning, and it’s increasingly easy to find.  That’s the premise behind the Serious eLearning Manifesto, for instance (read it, sign it, use it!).  You could read Julie Dirksen’s  Design for How People Learn  as a very good interpretation of the science.  The Pittsburgh Science of Learning Center is compiling research to provide guidance about learning if you want a fuller scientific treatment.  Or read Bransford, et al’s summary of the science of  How People Learn,  a very rich overview.  And Hess & Saxberg’s recent  Breakthrough Leadership in the Digital Age: Using Learning Science to Reboot Schooling  is both a call for why and some guidance on how.

Among the things we know are that  rote and abstract information isn’t retained, knowledge test doesn’t mean ability to do, getting it right once doesn’t mean it’s known, the list goes on.  Yet, somehow, we see elearning tools like ‘click to learn more’ (er, less), tarted up quiz show templates to drill knowledge, easy ways to take content and add quizzes to them, and more.  We see elearning that’s arbitrary info dump and simplistic knowledge test.  Which will have a negligible impact on anything meaningful.

We’re focused on speed and cost efficiencies, not on learning outcomes, and that’s not professional.  Look, if you’re going to do design, do it right.    Anything less is really  malpractice!