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Clark Quinn’s Learnings about Learning

Curriculimb

9 May 2023 by Clark 3 Comments

Ok, so I’m going to go out on a limb here, and talk a wee bit about what I’ve been learning about designing curricula. I care about doing it right (and probably haven’t always). It’s not the average course that’s the issue, but big ones, or multiple courses addressing skill gaps. It’s been challenging to find a systematic approach, which is why I’m teetering on a curriculimb.

So, the issue is how to develop a curriculum. I know in higher ed (I was there once) it tends to be a process of figuring out what content they need, and distributing across courses. It’s probably more art than science, where you move stuff around until it feels like you’ve got the right sized amount of content for each subject and it covers the ‘right stuff’. How people meet the criteria can vary. In a more research institution, I could design my HCI course my way. In more teaching-focused institutions, people may actually be given course syllabi to teach to!

My problem is when I have an uncertain amount of content, say for a large domain, and I want to develop specific capabilities. On principle, we should work backwards from the final performance. Which might include some very rich types of capabilities, so we might have a lot of concepts and practice involved. We’d need to create a large map. We might even break it up into conceptual stages (e.g. with programming: learning conditionals and then loops), and addressing them separately.

You probably also need to provide some practice to deal with misconceptions. That is, where are folks likely to get off track and maybe discouraged? Then you want to create practice for that. The things you’d rather they learned before it matters.

When I looked for good principles around this, it seemed like most of what I found basically said it’s iterative, there are no overarching principles (except work backwards and iterate ;). Which was less than satisfying, and some evidence-based practice would be nice.

Now, one of the things I was pondering in the dark of the night was how AI could help. I’ve been hearing how it can parse content and create maps. However, I also realized that to do so, it needs well-structured content. Kind of a circular argument. I think we need people to define it then AI can align it.

Again, right now it seems more like an art than a science. And I get that; it’s a lot like designing in engagement: create a first best guess and then test. Still, there are some solid results in engagement that give us some grounds for the first pass. I feel less like that at the next level up. So, I’m out on a curriculimb, and welcome help getting down!

Tradeoffs in aesthetics

28 March 2023 by Clark Leave a Comment

For the LDA debate this month, Ruth Clark talked to Matt Richter and I about aesthetics in learning. Ruth, you should know, is the co-author of eLearning and the Science of Instruction, amongst other books, a must-have which leverages Rich Mayer’s work on multimedia learning. Thus, she’s knowledgeable about what the research says. What emerged in the conversation was a problem about tradeoffs in aesthetics, that’s worth exploring.

So, for one thing, we know that gratuitous media interferes with learning. From John Sweller’s work on cognitive load theory, we know that processing the unnecessary data reduces cognitive resources available to support learning. There’s usually enough load just with the learning materials. Unless the material materially supports learning, it should be avoided.

On the other hand, we also know that we should contextualize learning. The late John Branford’s work with the Cognitive Technology Group while at Vanderbilt, for instance, demonstrated this. As the late David Jonassen also demonstrated with his problem-based learning, we retain and transfer better with concrete problems. Thus, creating a concrete setting for applying the knowledge is of benefit to learning.

What this sets up, of course, is a tradeoff. That is, we want to use aesthetics to help communicate the context, but we want to keep them minimal. How do we do this? Even text (which is a medium), can be extraneous. There really is only one true response. We have to create our first best guess, and then we test. The testing doesn’t have to be to the level of scientific rigor, mind you. Even if it just passes the scrutiny of fellow team members, it can be the right choice, though ideally we run it by learners.

What we have to fight is those who want to tart it up. There will be folks who want more aesthetics. We have to push back against that, particularly if we think it interferes with learning. We need to ensure that what’re producing doesn’t violate what’s known. It’s not always easy, and in situations we may not always win, but we have to be willing to give it a go.

There are tradeoffs in aesthetics, so we have to know what matters. Ultimately, it’s about the learning outcomes. Thus, focusing on the minimum contextualization, and the maximum learning, is likely to get us to a good first draft. Then, let’s see if we can’t check. Right?

Time is the biggest problem?

21 March 2023 by Clark 1 Comment

In conversations, I’ve begun to suspect that one of the biggest, if not the biggest, problem facing designers wishing to do truly good, deep, design, is client expectations. That is, a belief that if we’re provided with the appropriate information, we can crank out a solution. Why, don’t you just distribute the information across the screen and add a quiz? While there are myriad problems, such as lack of knowledge of how learning works, etc, folks seem to think you can turn around a course in two weeks. Thus, I’m led to ponder if time is the biggest problem.

In the early days of educational technology, it was considered technically difficult. Thus, teams worked on instantiations: instructional designers, media experts, technologists. Moreover, they tested, refined, and retested. Over time, the tools got better. You still had teams, but things could go faster. You could create a draft solution pretty quickly, with rapid tools. However, when people saw the solutions, they were satisfied. It looks like content and quizzes, which is what school is, and that’s learning, right? Without understanding the nuances, it’s hard to tell well-produced learning from well-designed and well-produced learning. Iteration and testing fell away.

Now, folks believe that with a rapid tool and content, you can churn out learning by turning the handle. Put content into the hopper, and out comes courses. This was desirable from a cost-efficiency standpoint. This gets worse when we fail to measure impact. If we’re just asking people whether they like it, we don’t really know if it’s working. There’s no basis to iterate! (BTW, the correlation for learner assessment of learning quality, and the actual quality, is essentially zero.)

For the record, an information dump and knowledge test is highly unlikely to lead to any significant change in behavior (which is what learning we are trying to accomplish). We need is meaningful practice, and to get that right requires a first draft, and fine tuning. We know this, and yet we struggle to find time and resources to do it, because of expectations.

These expectations of speed, and unrealistic beliefs in quality, create a barrier to actually achieving meaningful outcomes. If folks aren’t willing to pay for the time and effort to do it right, and they’re not looking at outcomes, they will continue to believe that what they’re spending isn’t a waste.

I’ve argued before that what might make the biggest impact is measurement. That is, we should be looking to address some measurable problem in the org and not stop until we have addressed it. With that, it becomes easier to show that the quick solutions aren’t having the needed impact. We need evidence to support making the change, but I reckon we also need to raise awareness. If we want to change perception, and the situation, we need to ensure that others know time is the biggest problem. Do you agree?

Misconceptions?

28 February 2023 by Clark 6 Comments

Several books ago, I was asked to to talk about myths in our industry. I ended up addressing myths, superstitions, and misconceptions. While the myths persist, the misconceptions propagate, aided by marketing hype. They may not be as damaging, but they also are a money-sink, and contribute to the lack of our industry making progress. How do we address them?

The distinctions I make for the 3 categories are, I think, pretty clear. Myths are beliefs that folks will willingly proclaim, but are contrary to research. This includes learning styles, attention span of a goldfish, millennials/generations, and more (references in this PDF, if you care). Superstitions are beliefs that don’t get explicit support, but manifest in the work we do. For example, that new information will lead to behavior change. We may not even be aware of the problems with these! The last category is misconceptions. They’re nuanced, and there are times when they make sense, and times they don’t.

The problem with the latter category is that folks will eagerly adopt, or avoid, these topics without understanding the nuances. They may miss opportunities to leverage the benefits, or perhaps more worrying, they’ll spend on an incompletely-understood premise. In the book, I covered 16 of them:

70:20:10
Microlearning
Problem-Based Learning
7 – 38 – 55
Kirkpatrick
NeuroX/BrainX
Social Learning
UnLearning
Brainstorming
Gamification
Meta-Learning
Humor in Learning
mLearning
The Experience API
Bloom’s Taxonomy
Learning Management Systems

On reflection, I might move ‘unlearning’ to myths, but I’d certainly add to this list. Concepts like immersive learning, workflow learning, and Learning Experience Platforms (LXPs)  are some that are touted without clarity. As a consequence, people can be spending money without necessarily achieving any real outputs. To be clear, there are real value in these concepts, just not in all conceptions thereof. The labels themselves can be misleading!

In several of my roles, I’m working to address these, but the open question is “how?” How can we illuminate the necessary understanding in ways that penetrate the hype? I truly do not know. I’ve written here and spoken and written elsewhere on previous concepts, to little impact (microlearning continues to be touted without clarity, for instance). At this point, I’m open to suggestions. Perhaps, like with myths, it’s just persistent messaging and ongoing education. However, not being known for my patience (a flaw in my character ;), I’d welcome any other ideas!

Thinking artificially

21 February 2023 by Clark Leave a Comment

I finally put my mitts on ChatGPT. The recent revelations, concern, and general plethora of blather about it made me think I should at least take it for a spin around the block. Not surprisingly, it disappointed. Still, it got me thinking about thinking artificially. It also led me to a personal commitment.

What we’re seeing is a two-fold architecture. On one side is a communication engine, e.g. ChatGPT. It’s been trained to be able to frame, and reframe, text communication. On the other side, however, must be a knowledge engine, e.g. something to talk about. The current instantiation used the internet. That’s the current problem!

So, when I asked about myself, the AI accurately posited two of my books. It also posited one that as far as I know, doesn’t exist! Such results are not unknown. For instance, owing to the prevalence of the learning styles myth (despite the research), the AI can write about L&D and mention styles as a necessary consideration. Tsk!

The problem’s compounded by the fact that many potential knowledge bases, beyond the internet, have legacy problems. Bias has been a problem in human interactions, and records thereof can also therefore have bias. As I (with co-author Markus Bernhardt) have opined, there is a role for AI in L&D, but a primary one is ensuring that there’s good content for an AI engine to operate on. Another, I argue, is to create the meaningful practice that AI currently can’t, and is likely true for the foreseeable future. I also have yet to see an AI that can create a diagram (tho’ that, to me, isn’t as far-fetched, depending on the input).

I have heard from colleagues who find the existing ChatGPT very valuable. However, they don’t take what it says as gospel, instead they use it as a thinking partner. That is, they’ll prompt it with thoughts they’re having to see what comes up. The goal is to get some lateral input to consider (not take as gospel). It’s a way to consider ideas they may have missed or not seen, which is a valuable role.

At this point, I may or may not use AI in this way, as a thinking (artificially) partner. I’ll have to experiment. One thing I can confidently assert is that everything you read (e.g. here) that is truly from me (i.e. there’s the possibility I will be faked ) will be truly from me. I’m immodest enough to think that my writing is not in need of artificial enhancement. I may be wrong, but that’s OK with me. I hope it is with you, too!

It’s complex

7 February 2023 by Clark Leave a Comment

In a recent conversation, I was talking about good design. Someone asked a question, and I elaborated that there was more to consider. Pressed again, I expanded yet more. I realized that when talking good learning design, it’s complex. However, knowing how it’s complex is a first step. Also, there are good guidelines. Still, we will have to test.

I’m not alone in suggesting that, arguably, the most complex thing in the known universe is the human brain. I jokingly ask whether bullet points are going to lead to sustained changes in behavior in such a complex organism? Yet, I also tout learning science design principles that help us. Is there a resolution?

The complexity comes from a number of different issues. For one, the type, quantity, challenge, and timing of practice depends on multiple factors. Things that can play a role include how complex the task is, how frequently it’s performed, and how important the consequences are. Similarly, the nature of the topic, whether it’s evolutionarily primary or secondary can also have an influence. The audience, of course, makes a difference, as does the context of practice. Addressing the ‘conative’ element – motivation, anxiety, confidence – also require some consideration.That’s a lot of factors!

Yet, we know what makes good practice, and we can make initial estimates of how much we need. Likewise, we can choose a suite of contexts to be covered to support appropriate transfer. We have processes as well as principles to assist us in making an initial design.

Importantly, we should not assume that the first design is sufficient. We do, unfortunately, and wrongly. Owing to the complexity of items identified previously, even with great principles and practices, we should expect that we’ll need to tune the experience. We need to prototype, test, and refine. We also need to build that testing into our timelines and budgets.

There is good guidance about testing, as well. We know we should focus on practice first, using the lowest technology possible. We should test early and often. Just as we have design guidance, these are practices that we know assist in iterating to a sufficient solution. Similarly, we know enough that it shouldn’t take much tuning since we should be starting from a good basis.

Using the cognitive and learning sciences, we have good bases to start from on the way to successful performance interventions. We have practices that address our limitations as designers, and the necessities for tuning. We do have to put these in practice in our planning, resourcing, and executing. Yet we can create successful initiatives reliably and repeatedly if we follow what’s known, including tuning. It’s complex, but it’s doable. That’s the knowledge we need to acknowledge, and ensure we possess and apply.

Debating debates

17 January 2023 by Clark Leave a Comment

This is the year, at the LDA, of unpacking thinking (the broader view of my previous ‘exposure‘). The idea is to find ways to dig a bit into the underlying rationale for decisions, to show the issues and choices that underly design decisions. How to do that? Last year we had the You Oughta Know series of interviews with folks who represent some important ideas. This year we’re trying something new, using debates to show tradeoffs. Is this a good idea? Here’s the case, debating debates.

First, showing underlying thinking is helpful. For one, you can look at Alan Schoenfeld’s work on showing his thinking as portrayed in Collins & Brown’s Cognitive Apprenticeship. Similarly, the benefits are clear in the worked examples research of John Sweller. While it’s fine to see the results, if you’re trying to internalize the thinking, having it made explicit is helpful.

Debates are a tried and tested approach to issues. They require folks to explore both sides. Even if there’s already a reconciliation, I feel, it’s worth it to have the debate to unpack the thinking behind the positions. Then, the resolution comes from an informed position.

Moreover, they can be fun! As I recalled here, in an earlier debate, we agreed to that end. Similarly, in some of the debates I had with Will Thalheimer (e.g. here), we deliberately were a bit over-the-top in our discussions. The intent is to continue to pursue the fun as well as exposing thinking. It is part of the brand, after all ;).

As always, we can end up being wrong. However, we believe it’s better to err on the side of principled steps. We’ll find out. So that’s the result of debating debates. What positions would you put up?

Don’t make me learn!

10 January 2023 by Clark 1 Comment

In a conversation with a client, the book Don’t Make Me Think was mentioned. Though I haven’t read it, I’m aware of its topic: usability. The underlying premise also is familiar: make interfaces that use pre-existing knowledge and satisficing solutions. (NB: I used to teach interface design, having studied under one of the gurus.) However, in the context of the conversation, it made me also ponder a related topic: “don’t make me learn”. Which, of course, prompted some reflection.

There are times, I’ll posit, when we don’t want employees to be learning. There are times when learning doesn’t make sense. For instance, if the performance opportunities are infrequent, it may not make sense to try to have it in people’s heads. If there’s a resource people can use to solve the problem rather, than learning, that is probably a better answer. That is, in almost any instance, if the information can be in the world, perhaps it should.

One reason for this is learning, done properly, is hard. If a solution must be ‘in the head’ – available when needed and transferring to appropriate situations – there’ll likely be a fair bit of practice required. If it’s complex, much more so. Van Merriënboer’s Four Component Instructional Design is necessarily rigorous! Thus, we shouldn’t be training unless it absolutely, positively, has to be in the head when needed (such as in life-threatening situations such as aviation and medicine).

I’m gently pushing the idea that we should avoid learning as much as possible! Make the situation solvable in some other way. When people talk about ‘workflow learning’, they say that if it takes you out of the workflow, it’s not workflow. I’ll suggest that if it doesn’t, it’s not learning. Ok, so I’m being a bit provocative, but too often we err on the side of throwing training at it, even when it’s not the best solution. Let’s aim for the reverse, finding other solutions first. Turn to job aids or community (learning can be facilitated around either, as well), but stop developing learning as a default.

So, don’t make me learn, unless I have to. Fair enough?

Looking ahead

3 January 2023 by Clark Leave a Comment

A number of people are indicating that 2022 is another year to move on from. And, of course, we do need to move on (as if there were an alternative ;). Still, 2022 was a good year for Quinnovation, and here’s hoping that continues.  Here’re some random thoughts looking ahead.

For one, I saw an interesting piece leveraging the financial adage (really: caution) that “past performance is not indicative of future results”. That comes with various investment opportunities; just because they’ve done well in the past doesn’t meant that will continue. The nice twist in the article was to apply it to yourself: if the past year wasn’t a great one, that doesn’t mean you’re going to continue to suffer. Things can get better despite what happened in the past (or worse), though of course taking your own proactive steps is recommended. Indeed, given that for me, 2020 and 2021 were slow years didn’t mean 2022 had to be. Fortunately!

In the broader sense, I think that despite some hiccups, we’re seeing positive trends. For instance, I increasingly see calls for greater attention to evidence-based practices. While that doesn’t mean it’s happening yet, but the notice is hopefully precedes implementation!

We’ve still some legacies slowing us down, of course. I do think that the belief in us as formal reasoning beings will continue to be a barrier. Still, the above clarion call should help us move (however slowly) to right that wrong.

I’m optimistic, by nature (despite being skeptical). Thus, I think we are working our way forward. I reckon I’ll keep working on that, at least. I am continuing with the Learning Development Accelerator, and Upside Learning, as well of course continuing to do Quinnovative things. I’m looking ahead to us having an impact, together!

Happy Holidays and the New Year!

27 December 2022 by Clark Leave a Comment

This year, my traditional Tuesday post means this is the last post of this year. The next will be in 2023! Which means it’s time for reflection, heartfelt thanks, and so on. So here’s some thoughts and wishes for happy holidays and the new year.

First, it’s been a really good year, overall. After two too-quiet years (2020 and 2021), the year has been joyously busy. Almost too, but that beats the alternative! I’ve been fortunate to be working not only with great clients, but also with Matt Richter and team for the Learning Development Accelerator (LDA), and with Amit Garg and the Upside Learning team. Both have been very fulfilling.

I’ve been serving as the co-director of the LDA, and as such helped drive a few of the initiatives. For one, the You Oughta Know weekly webinar series was a blessing! I got to interview some of my heroes in learning such as John Sweller and Rich Mayer, as well as many eminent friends. We also ran the Learning & Development Conference in a new format this year. I think it went well. We’re moving on to new ideas for this coming year (stay tuned).

Serving as Upside Learning’s Chief Learning Strategist has also been a great experience. These are folks who’ve made a welcome serious commitment to learning science. I’m helping them find the balance between rigor and commercial viability. I’ve always recognized the need to strike a pragmatic balance between principle and practicality. Thus, it’s truly ‘hard fun’ to help figure it out. More mischief is afoot (so again, stay tuned).

I’ve had the chance to realize a couple of things. For one, I’ve been fortunate to have the bandwidth to do things like publish books (my most recent also came out this year). I likely wouldn’t have had that if I had a full-time job. It was an enormous source of stress (and not a few bad decisions) to not have the security of such work, particularly when the kids were young and I was the sole bread-winner. Yet, things have turned out for the best.

Another realization is that I love working with folks to find the balance between what theory would suggest and what fits in practice. I like working through these exercises, because I  learn, and I think this is where I add unique value.  I also like sharing the underlying thinking, because I think we need more of it and it’s hard to scale as an individual contributor. I’m grateful I’ve had the chance for the books and to speak at various venues around the world. Also this blog!

So, thanks to my clients, my partners, and all those who strive to pay attention to what research says and do the right thing. I wish you all the best for happy holidays and the new year. May we continue to learn and grow. Stay curious, my friends!

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